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“Great location. Very Expensive” 3 of 5 stars
Review of Phoenicia Hotel

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Phoenicia Hotel
5.0 of 5 Hotel   |   PO Box 11, Minet El Hosn, Beirut 846, Lebanon   |  
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Ranked #4 of 115 Hotels in Beirut
Dubai, United Arab Emirates
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Great location. Very Expensive”
3 of 5 stars Reviewed November 16, 2012

A very large hotel yet with a boutique spirit. The rooms are comfortable, the food is great, but still I couldn't justify the hotel's pricing strategy. The breakfast I must admit was outstanding, the food quality was exquisite and so was the dining room decor. The location is excellent, just across from Zeituni Bay area ( a must see new Beirut bay area full of restaurants).

  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian M, Hotel Manager at Phoenicia Hotel, responded to this review, November 23, 2012
Dear Yaboub,

Thank you for choosing Phoenicia Hotel for your recent stay in Beirut, we are glad you enjoyed your stay and all the service and facilities we provided.
It is nice to read your recommendation of the hotel and the highlights of our rooms, breakfast and location. We are lucky to be situated in the hub of the city and near the best areas and top attractions.
One again, thank you for choosing the Phoenicia Hotel Beirut and for your recommendation.


Best Regards,
Christian Madsen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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335 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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London, United Kingdom
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 7, 2012

Location: This hotel lies in front of Zeituna Bay, a newly reconstructed marina lined with cafes and restaurants, in a backdrop of modern glass buildings and designer shops, not too far from the historic center. This is all a plus since you have seaview, and forget you are in a troubled city.
Hotel: Grandieuse marble entrance and halls. Wonderful pool with beachchairs. Spacious, luxurious rooms and bathroom. Amazing complimentary sweets (enticing one to buy from the ground floor). Great views on the pool and bay.
Price & service: Not cheap, but expected for this quality in Beirut. We did have a service glitch, but it may well have been an exception as staff was otherwise very helpful. Breakfast is one of the best I have ever tried, especially the local section.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian M, Hotel Manager at Phoenicia Hotel, responded to this review, November 13, 2012
Dear alma78,

Thank you so much for your review, it was a pleasure reading your post and the excellent descriptions you gave about the hotel and its location.

We are glad to know that you enjoyed your stay with us and had a pleasant time at the hotel and was fond with the service which left a lasting impact on you.

We fully agree and we are happy with the close proximity to the neighboring areas and we believe that Zaitunay Bay had a great impact on the surrounding and it has a good selection for entertainment.

Thank you for your lovely review about the Phoenicia Hotel Beirut, we are very grateful that you have taken the time to give your opinion, looking forward to welcoming you back in the near future.

Best Regards
Christian Madsen
Hotel Manager
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American Canyon, California
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 5, 2012

I have just come back from Beirut where I stayed for 4 nights at the Phoenicia Hotel ,
The hotel is really great, the rooms are big, with all comforts and super clean and with modern furniture.
The service is great, the staff is very helpful and everything went out very well.
Definitely one of the best hotel in Beirut .

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian M, Hotel Manager at Phoenicia Hotel, responded to this review, November 13, 2012
Dear Jorge t,

Thank you for choosing Phoenicia Hotel for your recent 4 days stay at Beirut, we really appreciate you taking the time to post such a lovely review.

It makes us proud that you described Phoenicia Hotel as one of the best in Beirut. Thank you for that!

We are glad that you enjoyed the facilities, service and especially rooms.

Thank you again for posting your feedback and hopefully you will be visiting us back soon.

Best Regards,

Christian Madsen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat, Oman
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 31, 2012

This is the grand old lady of hotels in Lebanon. It has great heritage, and oozes charm. One cannot but be impressed with its grandeur - the staircase, the ballroom, and the fact that so many famous people stayed there throughout the past 50 years.

We stayed in the Premium Front View rooms. The room size is satisfactory, and the decor is elegant. The king bed was comfortable, but the twin beds weren't as comfortable. Also, there were stains on the headboards. Balcony is nice, but faces the road so you'll be exposed to the pollution of noise that is typical of Beirut. On that note, while the room windows are double-glazed, road noise still seeps through. Bathrooms are well-appointed, with excellent toiletries. Overall, I believe it is time for a renovation, as the rooms were looking tired for a hotel of this calibre.

Restaurants in the Phoenicia are excellent. The breakfast, lunch, and dinner buffets are fantastic, and the lobby is a great place for a light meal. Mosaic restaurant has splendid views of the sea and marina. What we also loved is that the hotel strictly enforced the non-smoking law, which is a relief as smoking indoors is endemic in Lebanon.

The staff were excellent and impressed in every way. The spa and gym are fantastic, and while the pool is nice, it is rather small. Another gripe is the valet parking service, which is expensive and also applies for hotel guests.

All in all, this is a great hotel, and one should stay there.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian M, Hotel Manager at Phoenicia Hotel, responded to this review, November 13, 2012
o Dear Sybaritus,

Thank you for taking the time to post this review and share your experience on TripAdvisor. it is always a great pleasure to read such comments specially when someone describes Phoenicia with such glamour and appreciation. You should know that Phoenicia has always been called “La Grande Dame” as reflection of its majestic presence throughout the years in the heart of Beirut.

We are glad to know that you enjoyed your stay and found all the facilities and services to be up to the standards and expectations. Please stay assured that your comments regarding the rooms and renovation were noted and will be communicated to the concerned parties, keeping in mind that the hotel has and continue to be renovated but in remote phases.


Thank you for promoting Mosaic and for encouraging our implementation for the non-smoking law and for giving praise to our employees. All of this will be communicated for sure with the entire team.

Once again, thank you for your honest review and for promoting Phoenicia Hotel and its location, we are looking forward to welcome you back soon among us.


Best Regards,
Christian Madsen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
69 reviews 69 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed October 23, 2012 via mobile

The intercontinental chain is probably the best business hotels I have stayed in. They are designed to really take care of the business traveller. The Phoencia is a great hotel, very comfortable rooms and beds plus great service. I did not managed to try any of the restaurants but I am told that they are very good. They had a asian restaurant called "Wok" which unfortunately the one time we wanted to try the restaurants was closed on the wednesday. The bar/restaurant at on the top floor first tower, Eau de Vie is very nice and nearly always quiet during then week. They have a free pool table if your interested and a great view of the harbour.

Room Tip: if you stay in the first tower near the entrance then you get a balcony. if you are in the second tower toward the back of the hotel as my colleague did, there are no balconies.

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian M, Hotel Manager at Phoenicia Hotel, responded to this review, November 12, 2012
Dear Nick N,

Thank you for your recent stay at Phoenicia Hotel Beirut and for posting such a lovely review.
It makes us proud to read that your stay was perfect and that you rated us number 1.

Please note that we have communicated your 5 star review with the team as a thank you for their consistent work to provide the highest level of service and standards.
Thank you again for your honest review and for promoting Phoenicia Hotel, we are looking forward to welcoming you back soon among us.

Hopefully next time you visit it will be for tourism so you will have more time to visit Beirut and to try out all our Food & beverage facilities.
One again, thank you for choosing the Phoenicia Hotel Beirut and for your recommendation.

Best Regards,
Christian Madsen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
129 reviews 129 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed October 10, 2012

I was a guest at the Phoenicia intercontinental in Beirut for two nights in at the end of August while on tourist visit to Lebanon. I have to say that is one of the most luxurious hotels I have ever been to in my life. Here's how my experience went:

Hotel
The building is a massive U shaped hotel compound of three wings overlooking the wonderful Mediterranean sea front. It is extremely well maintained on the outside and ever better on the inside. The hotel dazzles at night when its entire facade lights up and radiates all across the waterfront.
Walking in the halls you will automatically notice the grandeur and the luxury in the finest details. While on the main entrance you are thrown to a huge mansion style staircase decorated with the finest marble. The front desk and the lobby area is simply majestic with all the fine finishing of wood, marble and ceramics.

Rooms
There is no doubt that Phoenicia’s rooms promote the values you would expect from an intercontinental hotel. 5 stars have its meaning in this hotel as it is just a wonderful coupling of modern furniture, with high end luxurious conservative finishing. The bed is large enough and situated at the middle ornate by curtain like tissue that dangles from the ceiling. All rooms are fully equipped with the necessity of relaxation and comfort. From high speed internet to wireless keyboard control of the entertainment system to the coffee makers with a large variety of hot beverages all is offered for your utmost convenience….a real recipe for laziness.

Service
There is no doubt that the service is equally luxurious. You are greeted from the main entrance by bell boys and doormen who greet you with a perfect smile, give you directions in the hotel and will jump at the opportunity to help you with any requirement of the surrounding area. It is well know that Lebanese are hospitable by nature, the service at the Phoenicia perfectly embodies that reputation.

Price
Well the Phoenicia is not your average stay so it will be costly enough to stay in that hotel. But judging by the quality of service and amenities offered i think it is quite explained.

Location
It is located at the heart of downtown Beirut, in the most perfect place to be at downtown is just a couple of minutes away and if the weather is good you can just walk across the old rustic, cultural streets of downtown Beirut. If you are a beach fan, just cross the street and head down to some of the nicest beach fun areas in town and party from dusk till dawn. Hamra street is just North with a huge variety of bars and restaurants, not to mention the proximity to Gemayze street with another large variety of early evening/late night bars and clubbing.

I highly recommend the Phoenicia

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian M, Hotel Manager at Phoenicia Hotel, responded to this review, October 22, 2012
Dear SagaLEB,

Thank you for choosing Phoenicia Hotel for your recent stay in Beirut. We appreciate you taking the time to post such detailed 5 star review and share your experience with so many thoughtful and encouraging comments.

It was a great pleasure reading your post and the excellent compliments you gave to the hotel and to each section detailed. We are delighted to know that you enjoyed your stay and found all the facilities and services to be up to the standards and expectations.

We always aim to satisfy our guests and it is a great pleasure to get direct feedback which we communicated to our colleagues and was very well received by the full team, who thoroughly and proudly read it.

We would have wished if you stayed a bit longer and got the chance to witness the fabulous events planned for Eau De Vie with the famous Wine Maker Dinners and the special Mexican promotions at Mosaic, but you can check the pictures on our Facebook page and hopefully you will visit back in the near future and live the Phoenicia experience to its fullest.

Once again, please let us express our gratitude and appreciation for your recommendation of Phoenicia Hotel Beirut and we look forward to welcoming you back soon.

Best Regards,
Christian Madsen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2012

My recent stay at the Phoenicia was thoroughly enjoyable. The staff were extremely helpful, Maria on the front desk/concierge in particular. The spa/gym was excellent, indeed probably one of the best hotel gyms I've used. The location of the Phoenicia is an added advantage, as all the major tourist sites etc were within walking distance. I would definitely stay at this hotel again.

Stayed October 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian M, Hotel Manager at Phoenicia Hotel, responded to this review, October 16, 2012
Dear Sara M,

Thank you for choosing Phoenicia Hotel for your recent stay in Beirut and for sharing your feedback on Trip Advisor.

We are glad you enjoyed your stay and had an overall “delightful” experience.
It is nice to read your recommendation of the hotel and the highlights of our staff service in particular Maria from Front Desk.

It is true one of the advantages of Phoenicia Hotel is the location. We are lucky to be situated in the heart of the city and near the top attractions and touristic areas.

We are happy that you enjoyed your overall stay and your gym workouts. Since you are a fan of sports, maybe you will be interested to know that the Beirut marathon is happening this November if you might be inspired to join.

Thank you again for your honest review and for promoting Phoenicia Hotel, we are looking forward to welcoming you back soon among us.

Best Regards,
Christian Madsen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Phoenicia Hotel

Address: PO Box 11, Minet El Hosn, Beirut 846, Lebanon
Phone Number:
Location: Lebanon > Beirut
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Beirut
#3 Family Hotel in Beirut
#3 Romantic Hotel in Beirut
#3 Luxury Hotel in Beirut
#4 Business Hotel in Beirut
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Phoenicia Hotel 5*
Number of rooms: 446
Official Description (provided by the hotel):
Overlooking the Mediterranean Sea with its majesty and grandeur, Phoenicia InterContinental stands proudly at the heart of Beirut, a few minutes from the city’s business and banking district, the major shopping areas and the vibrant downtown. ... more   less 
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Also Known As:
Intercontinental Beirut

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