This hotel is very special. It is not the most luxurious property in which I have ever stayed and it is not the most conveniently located, it suffers from occasionally unreliable internet but it is without doubt the most genuinely friendly and welcoming. As our stay progressed the staff gave every impression of loving their work and always made time for a friendly conversation as we departed on and arrived from various visits and excursions. Nothing was too much trouble and when one of us fell ill the whole team at the Cosmopolitan reacted with genuine concern in the manner of close friends. The room rate for a capacious junior suite was super competitive, the room was impeccably clean with a huge and comfortable bed. Ghina made me feel welcome before I had even arrived though her courteous and helpful mails signed off in special Cosmopolitan style. Top marks to housekeeping who created order out of chaos on a daily basis. The smiling restaurant staff presided over an inclusive breakfast which was simple but generous and fresh. The front desk team led by Eleana were all absolutely out of this world and could offer staff training in customer focus at a lot of the more prestigious hotels I have stayed in. I can’t recommend The Cosmopolitan highly enough for those want an excellent value base from which to explore the fascinating city of Beirut and who want to experience true Lebanese hospitality.
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