Good stay great service - Review of Raouche Arjaan by Rotana, Beirut, Lebanon

Also Known As:: Raouche Arjaan By Rotana Hotel; Raouche Arjaan By Rotana Hotel Beirut

Address: Chouran | P.O. Box: 13-5325, Beirut 13-5325, Lebanon

Region: Lebanon > Beirut

Amenities:

Bar/Lounge Beach Business Center Fitness Center Kitchenette Restaurant Room Service Suites Swimming Pool

Hotel Style:

#1 On the Beach Hotels in Beirut

#2 Business Hotels in Beirut

#3 Best Value Hotels in Beirut

#6 Luxury Hotels in Beirut

#9 Family Hotels in Beirut

Price Range: $$

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: Raouché Arjaan by Rotana is a modern property designed with up-to-date technology and facilities catering to both long-term guests and families alike. Travellers planning on staying in a city for longer than the average traveller will appreciate the more spacious accommodation, whilst families relish the promise of an environment which more closely resembles home. ... more less

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29-33 of 108 reviews

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OusamaTarazi

Damascus

Reviewer

5 reviews

5 hotel reviews

Reviews in 3 cities

“Good stay great service”

Reviewed January 13, 2013

My stay at Arjaan was very pleasing, the staff were all very welcoming and professional, I would surly revisit any hotel by Rotana after the great service I received.

for a small detail, windows were dusty and it was disturbing the great sea view.

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Ask OusamaTarazi about Raouche Arjaan by Rotana

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

January 14, 2013

Dear Sir,

Thank you for staying with us at the Raouché Arjaan by Rotana hotel and for taking the time to share your very nice review on Trip Advisor.

It gives us a great pleasure to know that you enjoyed your stay in our premises which was a good one with a great service provided.
With regards to your comments about your room windows dirtiness, please note that I have forwarded them to the concerned and a necessary corrective action has been taken to avoid the recurrence of the same on your upcoming visit.

Sir, I really look forward to having the pleasure to welcome you soon in your Beiruti Home the Raouché Arjaan by Rotana.

Yours sincerely,

Hala C. Massaad
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

RaghidArbash

Erbil, Iraq

3 reviews

“Good stay”

Reviewed January 9, 2013

I like the hotel especially the location, it is near many attractions. very clean and neat rooms and really nice experience. the staff is very nice and welcoming and helpful i will go back to Rotana wherever i go to Beirut

See 2 more reviews by RaghidArbash for Beirut

Ask RaghidArbash about Raouche Arjaan by Rotana

January 10, 2013

Dear Sir,

The management of Raouché Arjaan by Rotana Beirut would like to thank you for all your positive comments. Please note that I have forwarded the same to our team members.
We are glad to hear you were satisfied in our property, as we always strive to improve our services day by day and this is a huge motivation for us to read such input like yours.

Sir, once again thank you for your time in writing your review, and we hope we can see you again in our premises.

Yours sincerely,

Hala C. Massaad
General Manager

raul122

Frankfurt, Germany

Reviews in 4 cities

5 helpful votes

“Nice Hotel, friendly Staff.”

Reviewed January 5, 2013

We had the Honor to be the very first Check-IN this Year 2013 in the Raouché Arjaan Rotana. We checked-In arround 14:30 p.m. on the 1st of January 2013. I submitted the Reservation just one Hour before Check-In via Booking.com, and got just the requested Room with a great Sea View.
Postive Things to be shared: - very nice and friendly Staff especially the Employee of the front Desk. - Good Room Size - superb Loacation. In General i would share most of the postive Things reported in here. On the other Hand, i want to give some constructive criticism.
Firstly , the WiFi-Internet you offer (whether its for 1 Hour, 1 Week or 1 Day) is only valid for 2 Devices. I Have been in many Hotels around the Globe, and i can tall you, it works also if you unlimt the Number of Devices that share the Internet Access Code of the Room . Sometimes you have Guests staying in one Room with 2-3 iPhones and 1 Notebook.
Secondly, the Issue with the AC was disturbing. We booked the Room via Booking.com and Air-Conditioning was listed among the Room Facilities. It looked like as the Central AC was turned off. So we just had the Fan functioning (whenever we turn the 'AC' on) most of the Time.The Thing is that, we couldnt adjust the AC from our Room, and it had to be adjusted centerly from the Maintenance Staff. Eventhough it wasnt that Hot Weather in Beirut these Days, but every Guest has his own Preference , when it comes to Cooling/Heating the Room. So hope to take care of these Points in the Future.

Room Tip: Good Rooms: 905 and 1405

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Ask raul122 about Raouche Arjaan by Rotana

January 11, 2013

Dear Sir,

I am glad to learn from your feedback that you enjoyed your stay at the Raouché Arjaan by Rotana, your room reservation and handling of your preferences as well. Thank you also for your appreciation to our employees and the service they provided during your stay.

With regards to our Wi-Fi internet service, I would like to advise you that as per our hotel policy, each internet voucher is only valid for two devices and we sincerely apologize for the inconvenience however, your comment has been brought up since we do always look to enhance our guest experience.

On the other hand and with reference to the difficulty you have faced with your room AC, we do apologize but our system is centralized and cannot be controlled individually.

Sir, thank you for your input and we will make sure your upcoming time spent with us will be a treasured one at all levels. I look forward to welcoming you back at the Raouché Arjaan by Rotana soon.

Yours sincerely,

Hala C. Massaad
General Manager

krystel s

Beirut, Lebanon

2 reviews

Reviews in 2 cities

“a great hotel”

Reviewed January 3, 2013

I was very pleased by the service from the first minute of my stay till the end.Very welcoming staff and professional .The room was very clean and comfortable. Everything was great, Breakfast is excellent.

Ask krystel s about Raouche Arjaan by Rotana

January 4, 2013

Dear Miss,

Thank you for this wonderful review. Your appreciation means the world to all of us.
This type of encouragement is a fantastic start to the New Year.
Hope to see you back soon amongst us at the Raouché Arjaan by Rotana Beirut.

Yours sincerely,

Hala C. Massaad
General Manager

Amabuawwad

Amman

“Rotana Raouche Arjan”

It was very good, and very freindly front desk people
good service but i felt its a little expensive.
the rooms are fine, at first i booked a king size bed room, but they gave me single, saying that its not available, but after complaining to the front desk people they managed to provide me with the room that i booked initialy

Ask Amabuawwad about Raouche Arjaan by Rotana

Dear Sir,

Thank you for taking the time to share your experience at the Raouché Arjaan by Rotana hotel.
I am happy to see that you enjoyed our service and rooms. I am sorry to learn that the service at the front desk was not really up to your expectations, but our staff managed to respond to your request noting that it was not handled correctly at first.
Sir, I look forward to welcoming you back at the Raouché Arjaan by Rotana Beirut and assure you of our best services and attention at all times.

Yours sincerely,

Hala C. Massaad
General Manager

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Good stay great service - Raouche Arjaan by Rotana

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