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“Good stay” 4 of 5 stars
Review of Raouche Arjaan by Rotana

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Raouche Arjaan by Rotana
4.0 of 5 Hotel   |   Chouran | P.O. Box: 13-5325, Beirut 13-5325, Lebanon   |  
Hotel amenities
Ranked #4 of 114 hotels in Beirut
Erbil, Iraq
2 reviews
“Good stay”
4 of 5 stars Reviewed January 9, 2013

I like the hotel especially the location, it is near many attractions. very clean and neat rooms and really nice experience. the staff is very nice and welcoming and helpful i will go back to Rotana wherever i go to Beirut

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raouche, General Manager at Raouche Arjaan by Rotana, responded to this review, January 10, 2013
Dear Sir,

The management of Raouché Arjaan by Rotana Beirut would like to thank you for all your positive comments. Please note that I have forwarded the same to our team members.
We are glad to hear you were satisfied in our property, as we always strive to improve our services day by day and this is a huge motivation for us to read such input like yours.

Sir, once again thank you for your time in writing your review, and we hope we can see you again in our premises.

Yours sincerely,




Hala C. Massaad
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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218 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Turkish first
  • Any
English first
Frankfurt, Germany
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 5, 2013

We had the Honor to be the very first Check-IN this Year 2013 in the Raouché Arjaan Rotana. We checked-In arround 14:30 p.m. on the 1st of January 2013. I submitted the Reservation just one Hour before Check-In via Booking.com, and got just the requested Room with a great Sea View.
Postive Things to be shared: - very nice and friendly Staff especially the Employee of the front Desk. - Good Room Size - superb Loacation. In General i would share most of the postive Things reported in here. On the other Hand, i want to give some constructive criticism.
Firstly , the WiFi-Internet you offer (whether its for 1 Hour, 1 Week or 1 Day) is only valid for 2 Devices. I Have been in many Hotels around the Globe, and i can tall you, it works also if you unlimt the Number of Devices that share the Internet Access Code of the Room . Sometimes you have Guests staying in one Room with 2-3 iPhones and 1 Notebook.
Secondly, the Issue with the AC was disturbing. We booked the Room via Booking.com and Air-Conditioning was listed among the Room Facilities. It looked like as the Central AC was turned off. So we just had the Fan functioning (whenever we turn the 'AC' on) most of the Time.The Thing is that, we couldnt adjust the AC from our Room, and it had to be adjusted centerly from the Maintenance Staff. Eventhough it wasnt that Hot Weather in Beirut these Days, but every Guest has his own Preference , when it comes to Cooling/Heating the Room. So hope to take care of these Points in the Future.

Room Tip: Good Rooms: 905 and 1405
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raouche, General Manager at Raouche Arjaan by Rotana, responded to this review, January 11, 2013
Dear Sir,

I am glad to learn from your feedback that you enjoyed your stay at the Raouché Arjaan by Rotana, your room reservation and handling of your preferences as well. Thank you also for your appreciation to our employees and the service they provided during your stay.

With regards to our Wi-Fi internet service, I would like to advise you that as per our hotel policy, each internet voucher is only valid for two devices and we sincerely apologize for the inconvenience however, your comment has been brought up since we do always look to enhance our guest experience.

On the other hand and with reference to the difficulty you have faced with your room AC, we do apologize but our system is centralized and cannot be controlled individually.

Sir, thank you for your input and we will make sure your upcoming time spent with us will be a treasured one at all levels. I look forward to welcoming you back at the Raouché Arjaan by Rotana soon.

Yours sincerely,




Hala C. Massaad
General Manager
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Beirut, Lebanon
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 3, 2013

I was very pleased by the service from the first minute of my stay till the end.Very welcoming staff and professional .The room was very clean and comfortable. Everything was great, Breakfast is excellent.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raouche, General Manager at Raouche Arjaan by Rotana, responded to this review, January 4, 2013
Dear Miss,

Thank you for this wonderful review. Your appreciation means the world to all of us.
This type of encouragement is a fantastic start to the New Year.
Hope to see you back soon amongst us at the Raouché Arjaan by Rotana Beirut.

Yours sincerely,



Hala C. Massaad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed January 3, 2013

It was very good, and very freindly front desk people
good service but i felt its a little expensive.
the rooms are fine, at first i booked a king size bed room, but they gave me single, saying that its not available, but after complaining to the front desk people they managed to provide me with the room that i booked initialy

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raouche, General Manager at Raouche Arjaan by Rotana, responded to this review, January 4, 2013
Dear Sir,

Thank you for taking the time to share your experience at the Raouché Arjaan by Rotana hotel.
I am happy to see that you enjoyed our service and rooms. I am sorry to learn that the service at the front desk was not really up to your expectations, but our staff managed to respond to your request noting that it was not handled correctly at first.
Sir, I look forward to welcoming you back at the Raouché Arjaan by Rotana Beirut and assure you of our best services and attention at all times.

Yours sincerely,




Hala C. Massaad
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Al Qahirah, Egypt
1 review
5 of 5 stars Reviewed December 30, 2012

Indeed I experienced masterpiece location & service during my stay for 5 nights December 2012. It was a real outstanding experience in all aspects. The Room view is amazing and the staff are very friendly indeed.

Room Tip: Sea View room is adorable above the 6th Floor would be excellent
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raouche, General Manager at Raouche Arjaan by Rotana, responded to this review, January 2, 2013
Dear Sir,

I would like to thank you for staying at the Raouché Arjaan by Rotana hotel during your visit to Beirut , and especially for taking the time to write such a wonderful review on trip advisor.

It is always gratifying to know that what we strive to accomplish and all the hard work and dedication of the team is recognized and appreciated.
We certainly hope to welcome you back in Beirut in the near future. Until then, I wish you a very happy and peaceful New Year.

Yours sincerely,




Hala C. Massaad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Top Contributor
63 reviews 63 reviews
43 hotel reviews
Reviews in 38 cities Reviews in 38 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 28, 2012 via mobile

This hotel is my first choice in beriut ,
It is near from my favorite coffee shop in al rocha
The staff is a specal team with highly friendly spirits
Good rate , good breakfast services
But some room is too small and with high level of noise
I advise to pay more and stay in sea view room

The swiming room in the last floor is amazing

Stayed December 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raouche, General Manager at Raouche Arjaan by Rotana, responded to this review, December 29, 2012
Dear Sir,

I have well received your positive comments regarding your stay at our property and would like to thank you for these kind words.

I have shared the same with our staff. Sir, I would like to advise you that we at Raouché Arjaan always give special attention to our customers feedback which is our priority.

Once again, thank you for your visit and I hope that I will have the chance to welcoming you back at the Raouché Arjaan and assure you of our best services and attention at all times.

Yours sincerely,





Hala Massaad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2012 via mobile

I want to especially thank the lovely Darine who was extremely helpful to us through out our stay. Thanks to Malak, Marwa, Rita, Tony, Mahmoud in reception and all staff in breakfast room & lounge. Service excellent, staff very professional and cheerful and always try their best to ensure we were pleased. Rooms quite large, clean, good kitchen facilities... Free wifi in lounge! Great stay, location... and a pleasure to stay. highly recommend! (From doc AL and his uncles).

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raouche, General Manager at Raouche Arjaan by Rotana, responded to this review, December 20, 2012
Dear Sir,

Thank you for choosing Raouché Arjaan by Rotana Hotel for your recent stay in Beirut and for sharing your feedback on TripAdvisor.

It is great to read your recommendation of the hotel and the highlights of our staff service.

I would like to thank you for rating us as a hotel with excellent service and extremely very helpful and friendly staff.

We look forward to welcoming you back soon among us, and thank you again for your honest review and for promoting the Raouché Arjaan by Rotana hotel.

Yours sincerely,




Hala C. Massaad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raouche Arjaan by Rotana

Address: Chouran | P.O. Box: 13-5325, Beirut 13-5325, Lebanon
Location: Lebanon > Beirut
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Beirut
#4 Luxury Hotel in Beirut
#5 Romantic Hotel in Beirut
#6 Family Hotel in Beirut
#9 Best Value Hotel in Beirut
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Raouche Arjaan by Rotana 4*
Official Description (provided by the hotel):
Raouché Arjaan by Rotana is a modern property designed with up-to-date technology and facilities catering to both long-term guests and families alike. Travellers planning on staying in a city for longer than the average traveller will appreciate the more spacious accommodation, whilst families relish the promise of an environment which more closely resembles home. ... more   less 
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Also Known As:
Raouche Arjaan By Rotana Hotel Beirut

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