We stayed with a group of friends at the Four Seasons Beirut hotel for three nights in December. The hotel was "suggested" along with two other Beirut hotels to us by friends, who had invited us to their wedding in the city. Although Four Seasons hotels are well known for their excellent service, I was surprised to read many negative reviews in tripadvisor (which I always read before a trip) about the hotel and its service. When I called, to book two rooms ( more rooms were booked by other friends separately) the reservations manager, Mr. George Asmar, was very nice and gave us upgraded rooms for the regular price. I also got in contact by e-mail and phone with the hotel at several times before our arrival, asking questions or booking, for example, two appointments with hairdressers to come to our rooms the day of the wedding. Everything seemed to be OK, until we arrived and were shown to two nice rooms on the 20th floor. Although the hotel is only a few months old, there were many problems, that I could NOT characterize as "teething problems". To start with, the "handle" of our shower was "throwing water to all directions". I called reception and they promised to fix it right away. Still I had to call several times the next 24 hours, until finally a couple of people came and fixed it. The tap water is not potable in Beirut, so the hotel provides its guests with a couple of complimentary water bottles every day. They also explained, that we could ask for more bottles , whenever we needed . The second day I had to make THREE calls until they finally brought water an hour later! At breakfast (they charge $35 for a buffet breakfast) service was very erratic and it took them a long time to bring us coffee cups, then coffee and finally forks and knives, although the dining room was empty! We were wondering, what would have happened, if they had been more busy! On the day of the wedding I had to go to the front desk, wait for twenty minutes, until they were able to find a hairdresser to come to the room! They had apparently never bothered to make the reservation they confirmed in their e-mai to me and which I reconfirmed the same morning! All the young people, working there, were polite and willing, but they couldn't deliver! The manager of the front desk, Ms. Elsy, was a very nice and accommodating lady and tried to help us every time we complained, but it was NOT a matter of one person in this big establishment. The whole management doesn't seem to be in control of the service of the hotel.
Friends of ours also staying at the hotel, had to complain several times for the toilet in their bathroom, which was not working. So after one night they were moved to room 404, but they had a terrible adventure, when they woke up in the middle of the night to find the whole bathroom flooded by water, which was coming from the smoke detector!! Needless to say, that they spent a horrible night with the plumbers who came and tried to remove the water and fix the problem. These guests used two rooms in the three nights, both rooms with problems!
I don't think I have to add anything more to the above. If the FOUR SEASONS management would have cared, they would have read all the negative reviews in Tripadvisor, as I did before going there, and would have tried to do something about this erratc service in a hotel known for its class.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.