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“Service Perfection!” 5 of 5 stars
Review of Le Gray Beirut

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Le Gray Beirut
5.0 of 5 Hotel   |   Martyrs' Square | Central Beirut District, Beirut 1107, Lebanon   |  
Hotel amenities
Ranked #7 of 114 hotels in Beirut
Saint Julian's, Malta
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Service Perfection!”
5 of 5 stars Reviewed January 25, 2013

Just returned from 2 nights at this amazing hotel in this beautiful city. I have been in the hotel business for over 20 years and. beleive me, those of us in te industry are the hardest to please! We pick on every flaw. Having stayed in hundreds of luxury hotels around the world, I can count on one hand the number of times I left so impressed. The building and location are great... but what sets this place apart is the staff. They just simply could not have been more friendly, professional, efficient and professional - not to mention beatifully groomed. I can not recommend this hotel enough! .

Room Tip: Choose a room on the 5th floor. They are slightly smaller because they have an outside terrace. When...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana E, General Manager at Le Gray Beirut, responded to this review, January 30, 2013
Dear MaltaExpat,

Thank you so much for such a great review!
As a hotelier, you must know how rewarding it is to receive positive feedback on the product and especially on the services.
My team and I thank you once again for your great recommendations and look forward to welcome you back to le Gray,

Kind regards,

Rana K. El-Khoury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

221 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
1 review
5 of 5 stars Reviewed January 16, 2013

I was planning on initially staying in Beirut for 4 days during my last trip in December, and for various reasons I ended up staying over 10 days. Normally I would have checked out of my hotel on the 4th day and stayed maybe with family or even with a friend but for some reason I could not do so. The hotel in the heart of Downtown is really a gem, the staff are so well trained and so attentive that no request proved too much. The food was particularly tasty and well presented and they offer all the traditional Lebanese items as well as many Western comforts.
The thing that struck me the most was the attention to detail in everything the hotel executes, from the wake up calls in the morning, to the way reception answers the phone to the room service and the car that takes you to the airport. This is the only hotel I have stayed at in Beirut that checked if the Alfa taxi driver knew where my family's house was before I got in.
The next time I come to Beirut I will ask to stay once again at Le Gray and even if it is for a night or 10 I know I will be very well looked after.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana E, General Manager at Le Gray Beirut, responded to this review, January 17, 2013
Dear Tarek Y,

I am really pleased to read that you enjoyed your recent stay with us. Many thanks for taking the time to leave your review on trip advisor, and for the wonderful comments about the staff which I have passed to everyone. We constantly strive to exceed our guests’ expectations and it is always rewarding when it is recognized.

We look forward to welcome you to Le Gray the next time you visit Beirut.

Kind regards,

Rana K. El-Khoury
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
5 of 5 stars Reviewed January 11, 2013

My husband and I stayed in many five stars boutique hotels around the world and all I can say is that Le Gray Beirut is most certainly worth the detour. We LOVED it!! The location is perfect for visiting the city and the surroundings. Our room was spacious and very comfortable - it offered a lovely relaxing feel. The staff is very friendly and extremely helpful - they've sorted us out wonderfully and made us feel that nothing was too much to ask for.
We would definitely recommend Le Gray to anyone who is looking for an enjoyable and memorable stay in Beirut.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana E, General Manager at Le Gray Beirut, responded to this review, January 14, 2013
Dear MrsP280110,

I would like to thank you for staying with us in December and especially for leaving this lovely comment on trip advisor.
I am thrilled to know that we have contributed in making your stay in Beirut a memorable one.

My team and I look forward to welcome you back to Le Gray in the near future,

Kind regards,

Rana K. El-Khoury
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 8, 2013

If you're a picky traveler who is accustomed to five and six star boutique hotels, then the Le Gray is your only (and BEST) option in Beirut. From the speedy and helpful service to the hotel's beautiful design, central location and wealth of amenities, Le Gray is all around excellent. The concierge is very informative and able to handle any type of request from restaurant reservations to helping you find a suitcase at the last minute. We especially loved Nancy and Firas at the front desk who were always great and went above and beyond to make sure that we were taken care of. I wouldn't consider staying anywhere else in Beirut!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana E, General Manager at Le Gray Beirut, responded to this review, January 11, 2013
Dear CaliGirlSAS,

Thank you so much for leaving this great review following your stay at Le Gray earlier this month.
I am mostly thrilled to see that you were extremely satisfied from our services and I cannot tell you how much Nancy and Firas are happy to see their names mentioned here! It is the best reward for their hard work indeed.

Thank you once again and we do hope to welcome you back to Le Gray very soon,

Kind regards,

Rana K. El-Khoury
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 4, 2013

Fantastic "boutique" hotel in a great location with high quality fixtures and fittings, and really nice little touches in the room and around the hotel. Excellent service with very helpful staff. Small but perfectly formed pool and roof deck for sunbathing, with other separate areas for drinks and meals.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana E, General Manager at Le Gray Beirut, responded to this review, January 7, 2013
Dear Howard234,

Thank you for taking the time to leave such a wonderful review of your stay at Le Gray. It is always rewarding for the team to receive such positive observations, especially on their level of service.

I look forward to welcome you back on your next visit to Beirut.

With kind regards,

Rana K. El-Khoury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 28, 2012

Every time I come to Beirut I stay at le Gray and I would not stay anywhere else. It is the best hotel in Beirut. It is modern, beautifully designed, the rooms are huge but cosy at the same time. It is discreet but welcoming and the food is great. The service is outstanding and the staff has a solution to any request. If le Gray is full, I simply don't come to Beirut.

Room Tip: All rooms are great
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana E, General Manager at Le Gray Beirut, responded to this review, January 3, 2013
Dear Calarr,

Thank you for taking the time to leave such kind feedback of your recent stay at Le Gray.
I am delighted to read how much you enjoyed the service and how much you liked all aspects of the hotel including the food and the rooms.
It will be a pleasure to share your comments with the team.

I look forward to welcome you back in the near future and wish you a happy New Year.

With kind regards,

Rana K. El Khoury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
88 reviews 88 reviews
85 hotel reviews
Reviews in 81 cities Reviews in 81 cities
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed December 3, 2012

Chic boutique hotel with great access to the city. Lovely rooms with top notch service. The staff was warm, inviting, and helpful. The concierge did a great job planning our evenings. Be sure to have at least one dinner in the hotel to take advantage of the gorgeous views of Beirut. This was a great base to explore this chic city and the rest of Lebanon. We will be back!

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana E, General Manager at Le Gray Beirut, responded to this review, December 7, 2012
Dear Tgh60660,

I would like to thank you for staying at Le Gray during your visit to Beirut earlier this year, and especially for taking the time to write such a wonderful review on trip advisor.

It is always gratifying to know that what we strive to accomplish and all the hard work and dedication of the team is recognized and appreciated.
We certainly hope to welcome you back in Beirut in the near future. Until then I wish you a very happy festive season and a peaceful New Year.


Kind regards,

Rana K. El Khoury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Gray Beirut

Address: Martyrs' Square | Central Beirut District, Beirut 1107, Lebanon
Location: Lebanon > Beirut
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Beirut
#3 Romantic Hotel in Beirut
#7 Business Hotel in Beirut
#7 Luxury Hotel in Beirut
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Le Gray Beirut 5*
Official Description (provided by the hotel):
Le Gray, one of the finest five-star hotels in Beirut, is made up of 87 contemporary rooms and suites spread out over four floors. Many of the rooms can be interconnected for those travelling together. The architecture by Australian Kevin Dash ensures all rooms and suites are soaked in Mediterranean sun, while the central floor-to-ceiling, glass-topped atrium means the building is filled with light from the inside out. The contemporary, clutter-free interior design is by Mary Fox Linton in close collaboration with creator, Gordon Campbell Gray. The palette includes pastel shades of blue, sage green or lilac, with dark grey tile and mosaic bathrooms. ... more   less 
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Also Known As:
Le Gray Beirut Hotel Beirut

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