I have travelled all over the world writing about travel and have stayed in many many hotels, but until we arrived at this hotel I have never been a victim of theft.
We stayed for 8 nights and on the second morning after breakfast we inadvertently left our iPad unlocked in the room, something which we are ordinarily extremely cautious about. The following morning we went looking for it to take to breakfast to use the hotel's wifi and were horrified to find that it was no longer there.
The hotel began an investigation and thoroughly searched the video footage but without being able to see what occurred once staff were actually inside the room they couldn't pinpoint the theft conclusively. So we were left without our main tool for booking our upcoming 5 week holiday and also had to contend with the nightmare scenario of trying to obtain a police report from Lebanese Police who don't speak a word of English (we had to get our taxi driver to interpret!!) and who continued to refuse to help us, instead telling is to go to other stations in other districts.
After spending hours of our holiday and the cost of taxis, not to mention the sheer frustration of the whole exercise we finally gave up without getting the police report.
All of this aside, I have to say that this hotel is actually a very good place to stay. The location is close to the waterfront and Hamra district and the rooms are a good size and the breakfast is tasty.
Throughout our ordeal we received very kind support from Teddy - the hotel manager, who did his best to investigate and provide us assistance. He is a real gentleman and his professionalism was very much appreciated.
It might seem strange to recommend a hotel where an incident like this occurred but I don't believe that the hotel should suffer because of the actions of one person.
- Also Known As:
- City Hotel
- City Hotel Beirut
- Official Description (provided by the hotel):
- An oasis of the city you can call your own. Modern, intimate & very fashionable, City Suite Hotel is a haven of comfort & convenience for business & leisure travelers. City Suite Hotel offers rooms and suites in a variety of modern arrangements and sizes to fit visitors needs. City Suite Hotel is becoming an eco-friendly hotel, new green measures are in process. ... more less
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