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“Nice atmosphere but room lighting was very poor as was lighting in the lobby” 4 of 5 stars
Review of Crowne Plaza Kuwait City

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Crowne Plaza Kuwait City
5.0 of 5 Hotel   |   P.O. BOX 18544 | Airport Road 55, Kuwait City 81006, Kuwait   |  
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Ranked #7 of 62 hotels in Kuwait City
Dubai, United Arab Emirates
1 review
“Nice atmosphere but room lighting was very poor as was lighting in the lobby”
4 of 5 stars Reviewed March 11, 2013

Hotel has character with very pleasant staff. The room lighting needs brighter bulbs. The hall and lobby areas are too dark and need new lighting. Overall it was a pleasant stay and convenient for the airport arrival and departure.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaKuwait, Front Office Manager at Crowne Plaza Kuwait City, responded to this review, March 12, 2013
Dear Brian M,

Greetings from Crowne Plaza Kuwait!

Thank you for sharing your valuable feedback here on tripadvisor with regard to your recent stay at our hotel. Your comment had been forwarded to our Engineering department and we are glad you’ve voiced out what you have noticed.

We are happy to know that we have provided you with the convenience you deserve and we look forward to be of your service again on your next visit to Kuwait.

Best Regards,

Alberto Saadeh
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

284 people have reviewed this hotel

Traveler rating
    167
    92
    13
    5
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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  • English first
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English first
Vadodara, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 10, 2013

Jamawar is the new addition to this hotel. They need to improve a lot to get customers recommendation. Quality & quantity of the food, desert, they serve need real improvement. Kulfi they served on that particular day was as little as piece of Barfi served in big bowl, I suggest to change size of either one. Cold drinks (lemon mint) were not served to some of guests even after repeated requests. Vegetarian dishes did not reach all guests, so were the samosas and other vegetarian starters.

Stayed March 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaKuwait, Front Office Manager at Crowne Plaza Kuwait City, responded to this review, March 12, 2013
Dear Shyam057,

Thank you for taking your time in sharing your feedback with regard to your recent dining experience at Crowne Plaza Kuwait.

We just had our new Indian restaurant opened and the feedback you have provided above about it will be of great use for the management. Everything you have mentioned above had been forwarded to the concerned section of the hotel.

We look forward to welcoming you again at Crowne Plaza Kuwait and experience Jamawar again.

Best Regards,

Alberto Saadeh
Front Office Manager
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Albufeira, Faro, Portugal
1 review
5 of 5 stars Reviewed March 7, 2013

I have been coming to Kuwait for 13 years.

Never have had a bad experience and the quality and staff always far exceed .

This trip Ms. Jouda at front desk went above and beyond to help me.

Just always enjoy the experience with this Crowne Plaza. An example for all their hotels to follow. As far as that goes all hotel could learn from Crowne Plaza in Kuwait.

Lest we not forget Mr. Khan. A gentleman and friend for many years.

Steve Cox

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed February 25, 2013

Rooms were nice and clean. Food was excellent, staff and service were great. Wifi was fast and free. Location was great being so close to the airport and local restaurants. Will definitely stay here again on my next trip to kuwait.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaKuwait, Front Office Manager at Crowne Plaza Kuwait City, responded to this review, February 26, 2013
Dear Mohamed J,

Greetings from Crowne Plaza Kuwait!

Thank you for taking your time in sharing your feedback with regard to your recent stay with us. We are very glad to hear that you liked our rooms, food and most especially the service we have provided you with.

We look forward to welcoming you again on your next visit to Kuwait.

Best Regards,

Alberto Saadeh
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 24, 2013

The hotel is a bit old (might be time for minor renovation) and the colors were not my favorite but the staff of the hotel make up for everything. Really nice personnel and among the better hotel choices in Kuwait.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaKuwait, Front Office Manager at Crowne Plaza Kuwait City, responded to this review, February 27, 2013
Dear Mohammed J,

Greetings from Crowne Plaza Hotel Kuwait!

Thank you for sharing your honest feedback here on tripadvisor with regard to your recent stay with us. The hotel is undergoing not only a minor renovation but a major one and we are thrilled with the new changes that are going to happen to further improve our guest’s experience.

It gives us great pleasure to know that you appreciate the service we have provided you with. We look forward to be of your service again.

Best Regards,

Alberto Saadeh
Front Office Manager
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Chennai
1 review
5 of 5 stars Reviewed February 15, 2013

i had a very great experience during my recent stay at Crowne Plaza, kuwait, i felt very special just because of this guy in front office named Abin.....since i was not feeling well he arranged a car to take me to the pharmacy late night...i felt he was literally taking care of me during my stay....im so happy with the service which the staff treated me during my stay.

Room Tip: Crowne Plaza kuwait, is the best hotel to stay...i would recommend everyone to choose this hotel for...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaKuwait, Director of Front Office Operations at Crowne Plaza Kuwait City, responded to this review, February 16, 2013
Dear Siju J,

Greetings from Crowne Plaza Kuwait!

Let us take this opportunity to thank you for spending time in providing us with a great feedback here on Tripadvisor. Rest assured your positive feedback towards Abin will be shared amongst the group to serve as an example to the entire team when it comes to taking care of our guests.

We are happy to be at your service and it’s our goal to ensure that you have a very comfortable stay with us.

We look forward to welcoming you again at Crowne Plaza Hotel Huwait.

Best Regards,

Maya Taher
Director of Front Office Operations
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Jeddah
1 review
5 of 5 stars Reviewed February 14, 2013

Nice hotel and good selection of foods. Excellent service. Will come back again. I was upgraded and that was nice. Hotel lounge is also nice. Overall happy with the stay. Restaurants offer a wide variety. Did not try the spa but heard good things about it. Internet is also good.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaKuwait, Director of Front Office Operations at Crowne Plaza Kuwait City, responded to this review, February 16, 2013
Dear Khaled A,

Greetings from Crowne Plaza Kuwait!

Thank you so much for sharing your recent stay with us here on Tripadvisor. We are happy to hear that you liked our hotel, our wide selection of food from our different restaurants, the internet and most especially the service you have received from us.

We look forward to welcoming you again at Crowne Plaza Hotel Kuwait.

Best Regards,

Maya Taher
Director of Front Office Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Kuwait City

Address: P.O. BOX 18544 | Airport Road 55, Kuwait City 81006, Kuwait
Phone Number:
Location: Kuwait > Kuwait City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Kuwait City
#5 Business Hotel in Kuwait City
#7 Luxury Hotel in Kuwait City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crowne Plaza Kuwait City 5*
Official Description (provided by the hotel):
Crowne Plaza Kuwait is the authentic urban resort and business hotel in Kuwait. We are conveniently located within 20 minutes from the major government & corporate offices, and only 5 minutes to Avenues, 360 Shopping Mall and Golf Club. Kuwait International Airport is only a 5-minute drive away. Business and leisure travelers alike will appreciate the lush grounds and the prestigious High ways in which you will find many experiences to last a lifetime. Enjoy the largest free-form swimming pool. Crowne Plaza Kuwait offers 300 guestrooms with a variety of Pool view, suites and club floor rooms. Hotel is equipped to host business meetings & social gatherings with eighteen flexible function rooms, and three grand ballrooms that accommodates up to 500 guests. 24-hour business centre with high-speed Internet access and Free Wi-Fi in all the guest rooms and meeting rooms that make doing business a snap. We offer eight restaurants serving International cuisine, Italian, iranian, Japanese, Middle Eastern, Far Eastern, American and seafood specialties. The renowned Spa and health Club invites guests to a variety of marvelous experiences with outstanding recreational facilities including a 24-hour gym, tennis, squash, swimming pools and numerous massage treatments. ... more   less 
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Also Known As:
Crowne Plaza Hotel Kuwait City
Crowne Plaza Kuwait City

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