This was my first stay at the Kempinski Grand and we (family of four) stayed in one of their suites. Beautiful hotel connected to the City Centre Mall. Nice rooms that are well furnished. We were there for a getaway weekend of shopping, movies, dining, etc. The Kempinski hotel is supposed to be a luxury hotel but it is missing a key element of the luxury experience, customer service. We asked for extra roll-a-way beds (the suite does not have sofa beds) that we fully understood we had to pay for and they rudely questioned why we needed them. Also, the fire detector in the bedroom had been taped up by a prior guest so that they could smoke in the room (I had the maintenance remove the tape). They tried to use something to cover up the smoke smell but it only made the room smell musty. Another item, it was hard to keep the room cool. It finally cooled off the next morning. I don't expect to have to deal with this kind of stuff at a luxury hotel. Several people I know informed me of their issues with the Kempinski but we thought we would see if our luck would be different. It was not. You will get much better service and a better experience at some of the other hotels in Bahrain. If you stay at the Kempinski, don't expect much.
- Also Known As:
- Kempinski Grand And Ixir Hotel Bahrain City Centre
- Kempinski Grand & Ixir Hotel Bahrain City Centre Manama
- Official Description (provided by the hotel):
- Adjoined to Bahrain City Centre, the Hotel comprises two towers – Grand and Ixir – offering their own unique characters of Arabic hospitality and exceptional service. A collection of 7 bars and restaurants offer their own distinctive flavours and personalities. 460 guest rooms and suites offer luxurious yet comfortable accommodations with well-appointed services and amenities. Recreation includes outdoor pool and separate kids' pool, a 1,000 square-metre spa with hammam (Turkish bath), fitness facilities, and direct access to the country's largest shopping and entertainment complex. ... more less
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