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“Pathetic service @ Mercure Royal, Riyadh” 1 of 5 stars
Review of Mercure Royal Riyadh

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Mercure Royal Riyadh
Olaya Main Road, Riyadh, Saudi Arabia   |  
Hotel amenities
Ranked #67 of 145 hotels in Riyadh
Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Pathetic service @ Mercure Royal, Riyadh”
1 of 5 stars Reviewed October 13, 2010

Mercure Royal is a part of Accor Hotels (www.a-club.com). I stayed there for around 3 months and registered myself for loyalty program.

When I have given my A club membership # mentioned below to the hotel staff at Mercure Royal, Riyadh I was told the points will be credited to you in 2-3 weeks time. Again I checked with them there said they don't have online access to the system of A-Club accordingly have to fax the required documents to the corporate office of A-club.
308103101795XXXX
Finally we cam to know from the Lobby Manager that we would not be getting the points as the bills were paid by the client. If that was the case why did the Lobby Mgr given the false information. I do have memebership for other groups hotels like Hilton, Intercontinental etc. Never come accross such experience. Hence stay away from Mercure Royal groups hotel across globe.

Its risky in Mercure Riyadh, the local management may come up with false allegations also like what I have gone thru, not explain here. To know more contact me.

  • Stayed November 2009, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Any
English first
Seattle, Washington
1 review
1 of 5 stars Reviewed September 29, 2010

The breakfast is disgusting!
The rooms on the street side are very loud.
The location is not convenient.
There is construction going on in the building with very loud noise during the day.
I was sitting in the lobby lounge area, completely alone, when the young "local" bellboy came up to me from behind and told me I needed to uncross my legs and put my feet on the floor! In broken English he said that pointing my foot to the wall is a "big problem". I spend a great deal of time in the Kingdom and I'm sensitive to their cultural issues, but this is absurd. Do yourself a favor and find a hotel that is more suitable for Western travelers.

  • Stayed September 2010, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reykjavik
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed December 30, 2007

There are no non-smoking rooms. Although the 7th floor is supposed to be non-smoking you will find ash trays in the rooms. The rooms smell. The front desk people is polite but their English is limited. The restaurant down stairs is ok. The neighborhood is horrible, the hotel is in a middle of a slum. Try to find something else if possible.

  • Liked — Can't think of a single thing
  • Disliked — The list would be too long...
  • Stayed December 2007, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
58 reviews 58 reviews
46 hotel reviews
Reviews in 41 cities Reviews in 41 cities
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed December 4, 2007

I am actually currently in the Hotel (the wonders of Trip Advisor) on my first visit to Riyadh. We had to take this hotel due to the Sheraton and others being full for a major event. It's a little out of the way, but the quality is pretty reasonable for a locally run operation. The restaurant is actually quite good I think and the rooms whilst small have comfortable beds and all the facilities.
There aren't many eating options directly outside of the hotel so you're pretty well stuck with the in house restaurant or a cab ride (not much fun in Riyadh). You could do a lot worse.

  • Stayed December 2007
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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cityless
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 30, 2007

rate is ok! compared to the rising hotl room rates at Riyadh. I didn't like the quality of the food at the resturant! rooms quality is good, i think is vlaue for the money. service is good.
location is in crowded place, but interesting one! every thing is near you, espicaly computer shops.there is a wirless net.
buziness tv chanels were limited, no cnbc!

  • Stayed April 2007, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mercure Royal Riyadh

Address: Olaya Main Road, Riyadh, Saudi Arabia
Location: Saudi Arabia > Riyadh Province > Riyadh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #67 of 145 hotels in Riyadh
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Unique Four stars Hotel located a few steps from the commercial area in Olaya Main Road, 30 to 40 minutes driving from King Khalid Int, Airport the Hotel offers 119 rooms and suites all rooms provide wireless internet, TV by satellite, air conditioned,Health Club and Spa, 1 coffee shop, 1 Morocan restaurant including a la carte menu, room service 24h, 1 business center and kitchenette for most of the suites. ... more   less 
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Also Known As:
Mercure Royal Riyadh Hotel Riyadh
Golden Tulip Riyadh

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