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“1st stay after renovations” 4 of 5 stars
Review of InterContinental Riyadh

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InterContinental Riyadh
5.0 of 5 Hotel   |   Mazaar Street | Po Box 3636, Riyadh 11481, Saudi Arabia   |  
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Ranked #12 of 145 hotels in Riyadh
Abu Dhabi, United Arab Emirates
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“1st stay after renovations”
4 of 5 stars Reviewed May 29, 2013

I have stayed in this hotel last year when it was still renovating and having the reception location changed and so many re-directions in the hotel, when I arrived early this week I was surprised with the great shape of the lobby and reception as well as the lobby cafe.

surprisingly, I was booked on the same room I stayed in last year or may the one next to it, but I was not as impressed with the room as it was the same as last year and obviously needs some touches and renovations or upgrade to the furniture and bathroom.

As I arrived a bit late, I ordered something to eat from room service, and the service was very good and the food was just perfect.

As I was attending a conference in the hotel, I have been through the banquet room that was very well prepared, the sound system was working very well and the service team did a good job.

Checking out was very smooth and my airport transportation was arranged on time.

As an over all, it was a very good experience staying in this hotel.

Room Tip: If you are not a smoker, you need to mention that at the time of booking to be able to get a room th...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tariq D, General Manager at InterContinental Riyadh, responded to this review, June 2, 2013
Dear Mr. Tarek,

Thank you for your recent review of the InterContinental Riyadh during your last stay with us.

I wish to express my thanks for your nice impression of the newly renovated lobby, reception and the lobby cafe. Furthermore, we are truly grateful for giving us a good rating on your overall experience that includes the services from our Room Service, the Banquet facilities and your smooth check-out.

Except for one thing, the rooms in the main building are in need of a make over. Indeed, you are right. However, I would like to inform you that the next phase of renovation will be the rooms and suites of the main building which will soon to start.

We look forward to welcoming you again to the InterContinental Riyadh.

Yours sincerely,

Tariq Dowidar, Acting General Manager
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147 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Arabic first
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  • English first
  • French first
  • German first
  • Italian first
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English first
Jeddah, Saudi Arabia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 28, 2013

A very well maintained hotel considering that it has been there for many years.
Excellent internet access. Good food, spacious room and nice ambiance.
The hotel has excellent facilities for meetings and conferences. The staff were very helpful and accommodating.
The hospital entrance is off a main street, and is not a walking distance form any services or facilities. However, it is in almost a central area and easy to reach main shopping centers.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tariq D, General Manager at InterContinental Riyadh, responded to this review, June 1, 2013
Dear Guest Fujey-15,

Thank you for your recent review of the InterContinental Riyadh during your last stay with us.

I am really grateful for the nice compliments you gave on our facilities, food and beverages, meeting and conference rooms, including the helpfulness and accommodating attitude of our staff. I will cascade your review to each and everyone so they can savor your compliments and that will serve as a challenge for them to continue the good services, or to surpass.

We look forward to welcome you and to have the pleasure of serving you again.

Yours sincerely,

Tariq Dowidar, Acting General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Top Contributor
70 reviews 70 reviews
24 hotel reviews
Reviews in 12 cities Reviews in 12 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed May 23, 2013

Have been there a few times for lunch/dinner, and have not actually stayed on the property.
The buffets especially are worth the price, as the variety and the quality of food are great.
Definitely worth a visit with family or friends for a meal.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tariq D, General Manager at InterContinental Riyadh, responded to this review, May 28, 2013
Dear Guest Arshadmian786,

Thank you for your recent review of the InterContinental Riyadh during your last stay with us.

Let me express my thanks and gratitude for your patronage to our Food and Beverages especially, the Al Bustan Restaurant. Excellent comments, from our regular guests like you, are a testament to our sensitivity to guests' suggestions and recommendations and I would surely cascade this to our Food and Beverage Department.

We look forward to have the pleasure of serving you again.

Yours sincerely,

Tariq Dowidar, Acting General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
125 reviews 125 reviews
89 hotel reviews
Reviews in 68 cities Reviews in 68 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed May 9, 2013 via mobile

From the time that we arrived, we were amazed by the professionalism of the entire team from the door to the reception, up to the rooms. The housekeeping team vere very efficient. The turn down service was a fantastic surprise every evening. The Restaurant team were very professional and really enjoyed serving cusromers, not only us Really great team.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tariq D, General Manager at InterContinental Riyadh, responded to this review, May 13, 2013
Dear Mr. William,

Thank you for staying with us at InterContinental Riyadh and giving us your review.

I really appreciate your excellent comments and I feel proud of the "professionalism" our staff have delivered their services to you. I have shared your review to all my department heads down to all colleagues as I am sure this will energize their confidence to continue delivering the InterContinental experience.

We look forward to welcoming you again to the InterContinental Riyadh.

Yours sincerely,

Tariq Dowidar
Acting General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 8, 2013

Staff at the Intercontinental are impeccably polite. Nothing was too much trouble and they are more than obliging on matters of local custom etc.
Room Service menu was particularly average.
The quality was very good but the menu was 90% western food.
Im a westerner but I love Middle Eastern food too.
Attached Monda restaurant was "pleasant"
The staff can direct you to a Lebanese restaurant only 10mins walk from the hotel.
Fitness Centre & pool (Men only) included sauna, steam room & massage. BYO headphones as the gym doesn't supply them.
The outdoor pool is deep & 26m long...there is a 15m indoor pool too but it's hard to find. Ask the staff.
The hotel shop is poorly stocked but there are some small shops nearby for essentials.
Supermarkets however require a taxi.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tariq D, General Manager at InterContinental Riyadh, responded to this review, May 12, 2013
Dear Mr. Anthony845,

Thank you for your review of the InterContinental Riyadh during your last stay with us.

It pleases me to receive a very appreciative review specially the politeness of our staff and their obliging nature. I have cascaded your comment to all staff and I am sure they are very happy about it.

I have noted your comments on the Room Service menu as well as the Hotel shop, please be assured that these will be addressed accordingly.

We look forward to welcoming you again to the InterContinental Riyadh.

Sincerely yours,

Tariq Dowidar
Acting General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 24, 2013

I stayed at this hotel for almost 16 months in 2008 and half of 2009 and then returned one year ago for few nights. The hotel did improve in some areas, but still most of the furniture is still oldish

Staff is very helpful and hotel has all the amenities you would want to: 3 tennis courts, spa, 2 pools, 2 squash courts, golf course, good gym. Location is around 10 minutes from the centre, which given the size of Riyadh makes it very central. Room service is good, rooms are big if you get upgradeded.

Room Tip: Try not to get a room close to the elevators.
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tariq D, General Manager at InterContinental Riyadh, responded to this review, April 30, 2013
Dear Guest Carstoluc,

Thank you for your recent review of the InterContinental Riyadh during your last stay with us.

Let me express my thanks for your continue patronage to our property since 2008. Your encouraging comments give us the challenge to keep on improving both our facilities and the way we serve you on a personal level.

Indeed our rooms in the main building are quite oldish, however, let me assure you that this will be our next phase of renovation after our lobby, restaurants and conference rooms.

We look forward to the pleasure of welcoming you again to the InterContinental Riyadh.

Yours truly,

Tariq Dowidar, Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 11, 2013

One of the oldest 5 star hotels in Riyadh. Located in the center of the Saudi Capital, stretched out over a huge space of open space.
Recently renovate but kept the original old look that stood to the test of years of harsh weather.
Very friendly and hospital staff.
The suites have plenty of space, meets all the requirements of your business trip.

Room Tip: Book in advance,,, the hotel is usually fully booked all year long,, Summer may be an exception (les...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tariq D, General Manager at InterContinental Riyadh, responded to this review, April 30, 2013
Dear Mr. Tabshim,

Thank you for your review of the facilities and services of the InterContinental Riyadh during your recent stay with us.

I am very pleased to note of your excellent review and I feel proud of the various departments and colleagues who made your stay comfortable and memorable.

We look forward to welcome you again to your second home in Riyadh.

Kind regards.

Tariq Dowidar, Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Riyadh

Address: Mazaar Street | Po Box 3636, Riyadh 11481, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Riyadh Province > Riyadh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Riyadh
#11 Luxury Hotel in Riyadh
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Riyadh 5*
Official Description (provided by the hotel):
InterContinental Riyadh brings rare treasures to the heart of the city: a 9-hole golf course, a 12-lane bowling alley, tennis and squash courts, two pools and 100 acres of mature gardens. The business district is five minutes away, and the concierge can direct you to sights such as ancient Diriyah, Masmak Fortress and Al Murabba a Palace. ... more   less 
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Also Known As:
Intercontinental Riyadh Hotel Riyadh

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