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“There's more than meets the eye ...” 5 of 5 stars
Review of Crowne Plaza Riyadh Minhal

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Crowne Plaza Riyadh Minhal
4.0 of 5 Hotel   |   King Abdulaziz Road | P.O Box 17058, Riyadh 11484, Saudi Arabia   |  
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Ranked #15 of 159 Hotels in Riyadh
Certificate of Excellence 2014
Jeddah, Saudi Arabia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“There's more than meets the eye ...”
5 of 5 stars Reviewed November 24, 2013

When you first look at this Crowne Plaza from outside you would not wanna go inside, however, I have to say that the wonderful Rooms, Staff, Service, Food, Amenities leave you with nothing but to say that it is a great hotel but it definitely need some work on the fascia.

Great Work Guys ... Keep it up!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chakib L, Director of Sales at Crowne Plaza Riyadh Minhal, responded to this review, November 26, 2013
Dear Reviewer

I would like to take this opportunity to thank you for staying at the Crowne Plaza Riyadh Minhal during your recent visit to Riyadh and we are happy that you have enjoyed your stay at the Crowne Plaza Riyadh Minhal

we are delighted that our hands on guests satisfaction efforts are appreciated as our priority is to always deliver on our hospitality promise and we are pleased that you appreciated our service excellence. Your compliments have been shared with our team, which is the greatest motivation for all of us.

Once again thank you very much for taking time to write your review on trip advisor and please be assured that we value your trust and we look forward to have the pleasure and welcome you back at the Crowne Plaza Riyadh Minhal in the near future

Kind regard



Chakib Lahlou
Area Director of Sales & Marketing
Crowne Plaza Riyadh Minhal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
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    25
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    3
See reviews for
5
5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Brisbane
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 20, 2013 via mobile

Stayed here for the first time for 2 days and was checked in by Sherif who immediately recognised my IHG platinum service and offered me a room upgrade - which was deeply grateful for. The lobby of the hotel is looking tired and in need of an upgrade ( which I believe is happening) but my room was lovely and modern with ample power points and decent storage. I was rather disappointed by the hotel restaurant as it's certainly not up to Crowne Plaza standards.

I organised a hotel car for 2 days of meetings and was happy with the service despite the slightly more expensive price.

What this hotel really has forgoing for it is the wonderful and helpful staff. Looking forward to seeing the fully renovated property!

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chakib L, Director of Sales at Crowne Plaza Riyadh Minhal, responded to this review, November 24, 2013
Dear Reviewer

I would like to take this opportunity to thank you for staying at the Crowne Plaza Riyadh Minhal during your recent visit to Riyadh and we are happy that you have enjoyed your stay at the Crowne Plaza Riyadh Minhal

we are delighted that our hands on guests satisfaction efforts are appreciated therefore we are fully committed to further improve our quality of service and facilities to contribute into your travelling success ,you have certainly noticed our new expansion which will be a major addition to the existing facilities and will include spacious atrium lobby , 4 specialty restaurants & numerous meeting rooms including top of the range board room to satisfy every business need, Roof top Recreational Club including outdoor swimming pool and other facilities enabling you to mix business with leisure

Once again thank you very much for taking time to write your review on trip advisor and please be assured that Crowne Plaza Riyadh Minhal team will avail for your future stays satisfaction while in Riyadh

Kind regards



Chakib Lahlou
Area Director of Sales & Marketing
Crowne Plaza Riyadh Minhal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 15, 2013

This hotel has the nicest location, in Elmalaz area the nicest area in the boring Riyadh, but this hotel will give a relaxing stay in a tough ugly city
I am quiet hesitated about who is most decent Front desk manager I have ever met, is he Omar or Sherif,
These guys are the most decent helpful friendly you will ever meet
Thanks also to Mohammed from the front desk who helped me when my car battery died
I highly recommend it

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chakib L, Director of Sales at Crowne Plaza Riyadh Minhal, responded to this review, November 19, 2013
Dear Guest and Reviewer

Greetings from Crowne Plaza Riyadh Minhal

I would like to thank you for taking the time and write your review related to your recent stay at Crowne Plaza Riyadh Minhal , and we were so happy to know that you had an excellent experience with us

surely offering consistent service to our customers is among our brand promises therefore we are offering g continuous trainings to our team members to be proactive and provide our valued customers with high quality of service that contributes into their travelling success and enabled them to enjoy their stay at the Crowne Plaza Riyadh Minhal

Once again thank you very much for taking time to write your review on trip advisor and please be assured that we are fully committed to further improve our services and facilities to the benefit of our customers

Kind regards



Chakib Lahlou
Area Director of Sales & Marketing
Crowne Plaza Riyadh Minhal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed November 14, 2013 via mobile

I went on a business trip to Riyadh and stayed at Crowne Plaza for a night. I liked the rooms, accessories, helpfulness of staff. Food is slightly costly (Breakfast SAR 135, Dinner SAR 235). Would like to stay again at this hotel.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chakib L, Director of Sales at Crowne Plaza Riyadh Minhal, responded to this review, November 19, 2013
Greetings from Crowne Plaza Riyadh Minhal

I would like to thank you for taking the time and write your review related to your recent stay at Crowne Plaza Riyadh Minhal , and we are happy to know that you had an excellent experience with us

Our food and beverage team is capitalizing on high food quality by offering some mouthwatering specialties in a warm and welcoming atmosphere enabling you and your guests to dine in style which is among the Crowne Plaza Brand priorities and contribute into your dining experience satisfaction

Once again thank you very much for taking time to write your review on trip advisor and please be assured that we are fully committed to further improve our services and facilities and look forward to welcoming you again at Crowne Plaza Riyadh Minhal, your Riyadh Address

Kind regards



Chakib Lahlou
Area Director of Sales & Marketing
Crowne Plaza Riyadh Minhal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 13, 2013

This hotel is never going to compete with the top end 5 star hotels in Riyadh but it is not meant to - the price point is usefully lower. The refurbished rooms are of a good quality for the price but beware the sound proofing is not quite as good as it should be.

During the course of a 4 night stay it was clear that the breakfast buffet could not cope with the demands of a full hotel (empty food platters not replenished).

The "self service" gym (in fact two small rooms accessed by your key) are dingy and the equipment old and sad looking with the a/c set too high for any sort of strenuous exercise.

There is no clue what the feel of the public areas will be post refurbishment - at the moment there is no incentive to linger in the hotel when out of the room.

Bottom line - the Crowne Plaza works in providing a good value/quality proposition for accommodation but not much else to help make your stay pleasant at the moment.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chakib L, Director of Sales at Crowne Plaza Riyadh Minhal, responded to this review, November 19, 2013
I would like to take this opportunity to thank you for staying at the Crowne Plaza Riyadh Minhal and we are proud that you are happy with the quality of our services contributing into your travelling success

Your comments related to your recent stay with us are highly appreciated , surely they will enable us to further maintain the consistency of our services as well as the improvement of guests facilities, as you have certainly noticed our new expansion will be a major addition to the existing facilities and will include an additional 85 Club Rooms and suites to satisfy the increasing demand , spacious atrium lobby and luxurious public areas, 4 specialty restaurants to satisfy every palate and taste & numerous meeting rooms including top of the range board room, and Roof top Recreational Club including outdoor swimming pool , steam, sauna and other facilities enabling you to mix business with leisure

Once again thank you very much for taking time to write your review on trip advisor and please be assured that we will drive further for your stay satisfaction during your future stays at the Crowne Plaza Riyadh Minhal

Kind regards



Chakib Lahlou
Area Director of Sales & Marketing
Crowne Plaza Riyadh Minhal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 11, 2013

Exceptionally good customer service in all areas like front desk/restaurant/room service etc. Staffs are very well trained and very polite. I think other hotels should learn from Crowne Plaza Riyadh for customer service standards.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chakib L, Director of Sales at Crowne Plaza Riyadh Minhal, responded to this review, November 13, 2013
Greetings from Crowne Plaza Riyadh Minhal

I would like to thank you for taking the time and write your review related to your recent stay at Crowne Plaza Riyadh Minhal , and we were so happy to know that you had an excellent experience with us

surely offering consistent service to our customers is among our promises therefore we are offering g continuous trainings to our team members to be proactive and provide our valued customers with high quality of service that contributes into their travelling success and enabled them to enjoy their stay at the Crowne Plaza Riyadh Minhal

Once again thank you very much for taking time to write your review on trip advisor and please be assured that we are fully committed to further improve our services and facilities to the benefit of our customers

Kind regards



Chakib Lahlou
Area Director of Sales & Marketing
Crowne Plaza Riyadh Minhal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karlsruhe, Germany
Top Contributor
135 reviews 135 reviews
62 hotel reviews
Reviews in 33 cities Reviews in 33 cities
212 helpful votes 212 helpful votes
4 of 5 stars Reviewed November 4, 2013

The Crowne Plaza Riyadh Minhal is located on King Abulaziz Road close to many government offices and ministries in Riyadh.
The warm welcome by the friendly staff including arabic coffee and dates started my pleasant stay there. The rooms were freshly renovated with a modern look and were well equipped including working desk with sufficient power plugs, iron and ironing board, a fantastic bed, flat TV, Minibar and everything else you would expect from a 4-star hotel (meaning the european 4-star standard).
Cleanliness in the room was perfect and very good in public areas.
The restaurant offered good and delicious food throughout the day. The hotel staff and the individual service was great. In particular my desire for a later checkout that suited my meeting schedule was granted without hesitation. Also important to mention that the staff's ability to speak english language is very well above average compared to other hotels in the Kingdom of Saudi Arabia. Checkout was done quickly, professionally, friendly and the invoice was correct.
I would not hesitate to book the Crowne Plaza again for my next trip to Riyadh.

Room Tip: Take a room distant from the elevator.
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chakib L, Director of Sales at Crowne Plaza Riyadh Minhal, responded to this review, November 6, 2013
Dear Guest and Reviewer

First of all I would like to take this opportunity to thank you for selecting the Crowne Plaza Riyadh Minhal to be your home while in Riyadh, and we are delighted to know that you really enjoyed your stay with us

We highly appreciate your comments on your recent stay with us surely that our food and beverage team is doing tremendous efforts to satisfy every palate and reflect the high food quality that Crowne Plaza Riyadh Minhal is reputed for, added to that our regular staff trainings to satisfy guest needs are of great importance to contribute into your travelling success which is among our priorities

Once again thank you very much for taking time to write your review on trip advisor and we are looking forward to welcoming you back to the Crowne Plaza Riyadh Minhal .during your future visits to Riyadh.


Kind regards



Chakib Lahlou
Area Director of Sales & Marketing
Crowne Plaza Riyadh Minhal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Riyadh Minhal

Address: King Abdulaziz Road | P.O Box 17058, Riyadh 11484, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Riyadh Province > Riyadh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Riyadh
#12 Best Value Hotel in Riyadh
#13 Luxury Hotel in Riyadh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Riyadh Minhal 4*
Number of rooms: 223
Official Description (provided by the hotel):
Welcome to Crowne Plaza Riyadh Minhal Contemporary style and traditional hospitality in downtown Riyadh A warm Arab welcome and an elegant, modern room or suite awaits you behind the gleaming facade of the Crowne Plaza(R) Riyadh Minhal hotel. A private limo can pick you up for the 30-minute ride... Contemporary style and traditional hospitality in downtown Riyadh A warm Arab welcome and an elegant, modern room or suite awaits you behind the gleaming facade of the Crowne Plaza(R) Riyadh Minhal hotel. A private limo can pick you up for the 30-minute ride from King Khalid International Airport, and a complimentary shuttle can take you directly to Riyadh International Conference & Exhibition Centre. Business travelers are conveniently close to the Diplomatic Quarter and corporate offices. With complimentary Wi-Fi and shaded parking, a 24-hour Business Center and a smart meeting room for 15, the hotel provides round-the-clock support for guests on a busy schedule. You can start the day with a hearty breakfast buffet at Al Yasmeen Restaurant, return with clients for a business lunch and meet colleagues later for a lively themed dinner. Al Mishraq Cafe serves delicious light meals in the lobby, and room service runs 24 hours. For those with leisure time to spend in Riyadh, the Concierge can arrange transport to souks and shopping centers. If you fancy golf or an expedition into the surrounding golden dunes and wadis, our friendly staff can make all the arrangements. A small but well-equipped Fitness Center is open 24 hours. Helping you make the most of your stay in the Saudi capital, the hotel serves as both a restful retreat and a stylish base for work and leisure. ... more   less 
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Also Known As:
Crowne Plaza Riyadh Minhal Hotel Riyadh
Holiday Inn Riyadh
Riyadh Holiday Inn

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