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“Sure Not 5 star Hotel – Not expected from Mercure Hotels” 2 of 5 stars
Review of Manazel Al Ain Mercure

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Manazel Al Ain Mercure
5.0 of 5 Hotel   |   Makkah Rd | Al Azizia, Mecca 21955, Saudi Arabia   |  
Hotel amenities
Ranked #71 of 221 hotels in Mecca
Blacksburg, Virginia
Top Contributor
71 reviews 71 reviews
68 hotel reviews
Reviews in 39 cities Reviews in 39 cities
54 helpful votes 54 helpful votes
“Sure Not 5 star Hotel – Not expected from Mercure Hotels”
2 of 5 stars Reviewed August 28, 2011

We went for Umrah during Ramadan. Unfortunately, the hotel is not what is described on the website. It is for sure not 5 stars as claimed. Neither the furniture, the style of the rooms, the facilities, breakfast, nor the service is 5 stars.
1.The hotel is on a steep hill, it is not easy access. It is not known to Taxi drivers. It is not easy access to and from the hotel; it is not on the main street of Azeeziya.
2.Swimming Pool: nice swimming pool but not large.
3.Breakfast (Sahoor or Fatoor) is ok – but not 5 stars hotel level.
4.If you book a room with breakfast then it is Sahoor not Fatoor. To use Fatoor you have to pay extra 25 Riyal per person.
5.Bus Transfer to Harem is free but it is not direct trip in Ramadan. The hotel bus reaches up to the public transport station then public bus must be taken for Haram. The public buses are crowded and may be not suitable for ladies to be squeezed in crowds. The hotel provides the public bus ticket (2 Riyal).
6.The hotel seems not respecting the non-smoking policy for some of rooms. The smoking rooms are very bad strong smoking smell that sticks to the clothes for long time. Imagine you go to Haram with smoking smell coming from your clothes. I had been given smoking room. I had to talk to the Manager to be able to change the room to non-smoking one.
7.In the first room I Stayed the shower floor is not properly leveled, the water does not completely drained.
8.The Wi-Fi is free in the reception areas in the first and second floors.
9.The hotel Do NOT has Taxi service. You must arrange your Taxi for the airport. You must go down the hill (7-10 min walk) to the main street of Azeeziyah to take taxi. There is a small grocery shop down hill near the main street of Azeeziyah.
10.The electricity went out several times during the stay. Some periods of no electricity lasts for more than 2 hours.
11.The reception although are polite but not professional. The check-in was very slow and waste to much unnecessary time.
12.When I want to change the room to non smoking about 11 am in the morning, I asked for the manager – I have been given FALSE answer that: “The manager has a meeting in Riyad”. When I talked with the manager in the afternoon he indicated that he was not in Riyad and he will take an action towards the false information.

Unless you do not have another option, why do waste time effort and money with this hotel.

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    1.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • Arabic first
  • English first
  • French first
  • Any
English first
Kuwait
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 16, 2011 via mobile

It is definitely not a 5* venue. Not even 4*. We had chosen this hotel because it was the cheapest 5* hotel in alaziziah. But we were very shocked and disappointed on the hotel in general. Rooms are very small and lacks day light as windows are shaded. Staff were helpful but confusing sometimes. I am trying to remember anything positive but really having hard time to find any. Hotel fatoor boufet was good though. I would never go back again.

  • Stayed August 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha
Top Contributor
54 reviews 54 reviews
53 hotel reviews
Reviews in 13 cities Reviews in 13 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed September 16, 2009

This hotel is good if you want to visit friends or if you are going to Makkah for business, but I don’t recommend it if you are going for Umrah.
The hotel is clean and nice.
The only disadvantage is the location. It’s located in Azizia, which is too far from Haram, if you need to go to Haram, you have to take their shuttle.
The shuttle is too bad, because it’s not 24 hours (which they said), and you can’t find it any time when you want to go back to hotel. So probably you will need to take a taxi every time.
And even though, most of the taxis don’t know the hotel, because it’s in the back of the main azizia street, usually I call the hotel from the taxi and let the hotel operator talk to the taxi driver.

Simply, I wouldn’t recommend it, only because the location.

  • Stayed September 2008, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
1 review
2 of 5 stars Reviewed November 6, 2008

Rooms are not spacious.
bathrooms are small, Website says wireless connection available, but it was not available. Hotel staff donot answer clearly. Front Office Hotel staff needs thorough training. Though it was 4.5 kms away from Haram, Hotel busses were available every half hour.

  • Stayed September 2008, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Manazel Al Ain Mercure

Address: Makkah Rd | Al Azizia, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotel in Mecca
Price Range (Based on Average Rates): $
Hotel Class:5 star — Manazel Al Ain Mercure 5*
Official Description (provided by the hotel):
The leading leisure hotel in Makkah is ideally located in the premier residential and commercial district of Al Azizia, only 4.5 km from the Holy Mosque. This is the first 5 star hotel in Azizia and features a swimming pool, ballroom and sports and entrtainment facilities. All rooms are fully airconditioned and offer direct dial phones, LCD TV with satellite channels, wireless internet service, mini fridge and private safe. Enjoy all the comfort and service of a genuine 5 star hotel. ... more   less 
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Also Known As:
Manazel Al Ain Mercure Hotel Mecca
Manazel Al Ain Mercure Makkah/Mecca

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