I have stayed at Pullman Zamzam for 1 night with my family to perform Umra. Hotel location couldn’t be better as it's located in Abraj Al-Bait Complex facing King Abdul Aziz gate directly. I booked an Executive Suite with Kaaba view, and this is exactly what I got, the suite was in the 24th floor, and the view of Haram and Kaaba was really amazing.
Check-in and check-out were very fast although reception staff were not organized.
Room amenities and furniture were good and vary, but nothing special and its quality is not what you expect from 5 star hotel. The sleeping quality of their beds was really good.
Room service was good and fast, whatever I asked they provided promptly except the complementary water they provide one bottle in the first night only regardless to the number of the room occupants. I requested a baby cot, and they provided it within 5 minutes, and it was a Rollway bed not a Traveler cot, which I appreciated for them as it was very comfortable for my baby.
Regarding the toilet, it was very small compared to the suite size, and has no kind of luxury, not upto 5 star level, it was barely rated as 3 star. Towels not very clean. Housekeeping provided all the requested toiletries & tooth brushes, although it would be much nicer to have it automatically without asking. Slippers were not provided though (shame on Accor).
Room kitchen was the dark part of the suite, it was very poor in facilities and appliances. Microwave is not there, Electrical cooker available but not working, and a Kettle is provided but without any kind of tea or coffee bags. Such tea & coffee I never miss it in a 5 star hotel before.
Breakfast was moderate and no any kind of dessert, the restaurant service is totally ZERO, and the staff and waters are absolutely rude and useless. Even tea or coffee you have to prepare it manually by yourself, and for this they provided only Lipton black tea bags and normal Nescafe bags; while in any 3 or 4 star hotel you would find more varieties such as Green tea, English breakfast tea, Early Grey tea, Gold Nescafe, etc.
Elevators service was good and fast.
Car parking was not provided to the guests by free, and they charge 250 SR/night, which is ripping-off for the hotel guests.
In conclusion the hotel was good but not upto 5 star level. I enjoyed my stay at Pullman Zamzam specially I came mainly for Umra, and the hotel location and room view were exactly what I was looking for.
Next Umra trip, I would definitely stay in Abraj Al-Bait Complex, but in another hotel than Pullman Zamzam.
- Official Description (provided by the hotel):
- Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenitites, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba ... more less
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- Also Known As:
- Pullman ZamZam Makkah Mecca