Stayed at the above hotel for 2 nights. The photos do not reflect the reality. Rooms are very expensive and very small too, not as shown on the photos. The main positive point about the hotel is the location, where it is really part of the Haram where you can pray in the ground floor.
Desk staff seems to be lost. In a busy season, there was only one person doing the check in (Mr. Yamani), the rest of the staff dressing in white doing nothing! The Desk manager is very good, his English is good too. He is very helpful and welcoming. His desk in the same check in area.
Breakfast is fantastic, all what you need is there.Restaurant' staff are excellent too, food topped up and never out of stock, well done. There is a kettle and small kitchen in the room, but no tea or coffee. I was told it is health and safety orders!!If so, why do you keep kettle in the room and take away tea and coffee?
- Official Description (provided by the hotel):
- Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenitites, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba ... more less
- Reservation Options:
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- Also Known As:
- Pullman ZamZam Makkah Mecca