I stayed here for a week in Feb 2012 with family.
The hotel is located at the end of a wide street between the Clock Towers hotel on one side and the Hilton Towers/Shopping Mall on the other (where KFC is). It is a straight walk from the hotel on this street to the Masjid's Door no 1 (Bab-e- Abdul Aziz). Although the walk to and from the Masjid can take a few mins (5 max), the best part is that it is mainly pedestrianised, so there are very few cars along it; ideal if you're travelling with children and have to push wheelchairs/pushchairs.
The Hotel has a large lobby, with a big seating area which was always busy and gave a nice atmosphere. We required 2 rooms, a double and a triple, and so they gave us a suite room, which was perfect. There was a small lobby upon entering the door to the suite (ideal for storing suitcases) followed by the 2 individual rooms. Rooms within the suites do vary in size; we were upgraded from 2 triples to two quad rooms a few days into our stay and appreciated the extra space. We paid 750 S.R per night for the suite, which I feel was good value.
We stayed on the 12th floor and special mention must be made of the excellent cleaning staff who were very helpful and courteous, liaising with the Arabic-speaking management on our behalf when required.
The Hotel has several agents who negotiate rates with customers and have certain floors at their disposal. We dealt with Hassan, who was helpful, but does not speak english so we needed a transalator. Another useful contact is Samir who does speak some english and works with Hassan.
The rooms were a little dingy and showed signs of deterioration but were adequate, with a fridge, safe and TV. House cleaning was satisfactory.
The main downside were the lifts; which were slow in operation and took ages to come to the floor. On occassion, we had to push our way in to half empty lifts just because people would come to the front and block the entrance. Leave the room in plenty of time before the call to prayer otherwise you risk missing salat because of lift issues.
Breakfast was an additional 50 S.R. per person, which we did not take up. The buffet was not worthy of such a price and so we tended to eat out or keep breakfast supplies in the room. There is a good Pakistani retaurant called Taiba opposite the front entrance of the Hotel which we frequented for lunch and dinner.
It is worth haggling to reduce the room price quoted, but do beware that prices can go up by as much as 800% in peak times and this is perfectly normal.
This hotel is well located and good value for money and I would recommmend it if you're after clean, functional accommodation.
Rooms and bathrooms vary greatly in size so, if possible, see a few rooms before making a decision.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.