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“Excellent Location” 5 of 5 stars
Review of Makkah Clock Royal Tower, A Fairmont Hotel

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Makkah Clock Royal Tower, A Fairmont Hotel
5.0 of 5 Hotel   |   King Abdul Aziz Endowment, Abraj Al Bait Complex | P. O. Box 762, Mecca 21955, Saudi Arabia   |  
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Ranked #9 of 236 Hotels in Mecca
New Jersey, United States
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
“Excellent Location”
5 of 5 stars Reviewed January 23, 2014

We stayed here during Hajj 2013. The location is excellent, rite across the haram in the Makkah Clock Tower. The clock tower has several hotels situated inside, fairmont can be accessed from the ground level and the entrance is locate towards the back of the ground level. The rooms were modern and very clean. We had breakfast and dinner at the hotel. The food selections were plenty however they did not really vary. After a few days of eating the same thing we grew tired of the food. The food however was good quality, with ample selection of desserts and fruits.I would recommend this hotel for all families as the location and service provided is excellent.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samah Z, Social Media Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review, January 29, 2014
Dear Samina
Greeting From Makkah!
Thank you for your wonderful comments! We love to hear when our guests enjoy their stay! We are so happy you found our rooms modern and clean. We hope you will have an opportunity to return and enjoy Makkah Clock Royal Tower, A Fairmont Hotel in the future.
Many Thanks
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521 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Turkish first
  • Any
English first
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 22, 2014

Stayed here during Umrah in March 2013. The location of the hotel was excellent as it was at the doorstep of the holy mosque. The room was spacious and clean and in my case, the side window was facing the Kaabah which was an extra bonus. Staff were helpful. Breakfast was excellent. There was a shopping mall in the tower where we had our other meals and did a bit of shopping as well. There is also a comfortable praying area on one of the floor which had the clear view of the Mosque and Kaabah (which I used on one occasion). Overall, I would definitely recommend this place to anyone coming to Mecca for umrah or hajj.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samah Z, Social Media Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review, January 29, 2014
Dear AZ
Greeting From Makkah!
Thank you so much for your post! We are so happy that you enjoyed your stay with us, and found our location excellent and the rooms were spacious and clean . We also glad you liked your Kaaba view and our breakfast was excellent! We look forward to welcome you again in the holy city.
Best Regards
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Nottingham, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 21, 2014

great hotel, staff are very helpful, breakfast is very nice, wide varities, a good night sleep is guaranteed. interior is grand and elegant. amazing shower!!! extremly close to haram, the hotel is located in the makkah clock tower. plenty of food and shopping outlets. will definitely book next time

Room Tip: haram view
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samah Z, Social Media Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review, February 10, 2014
Dear 14Mazhar_H,
Greeting from the holy City!
Thank you so much for your post! We are so happy that you enjoyed your stay with us, and you found our staff helpful and our breakfast was nice with wide varieties! We shall be looking forward to welcome you to the holy city of Makkah Al Mukarmah!
Best Regards
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Dubai, United Arab Emirates
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 21, 2014

I have stayed in other hotels in the same complex and Fairmont definitely beats all in terms of facilities and service. The location is perfect in the Abraj Al Bait complex right opposite King Abdul Aziz Gate. Hajj and Umrah requires a lot of physical effort and you need a nice comfortable place to stay to relax and rest so you can put more time and devotion in worship. The location makes it so easy to reach Haram for all 5 prayers and come back to hotel between prayers to rest.
Our room had Kaaba View which was amazing, the beds were comfortable and the bathroom was very nice. Ample closet space is a rarity in this region which Fairmont provided. The breakfast was good with tea and coffee served on tables. Would recommend it to anyone visiting the Holy City for pilgrimage.

Room Tip: Go for the Kaaba view rooms. A tad bit pricey than regular rooms but the view is breathtaking.
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
durban
Top Contributor
68 reviews 68 reviews
53 hotel reviews
Reviews in 45 cities Reviews in 45 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed January 20, 2014

This hotel is full of class and sophistication. Well located and excellent. Staff are very helpful and efficient and see to all your needs. Rooms are well decorated with a touch of class. The bed provided a comfort beyond my expectations. The hotel uses specially manufactured mattresses in their rooms. Bathrooms are functional and smart. Breakfast was excellent. This hotel met all my expectations. The only down side is that you have to take two lifts to get to the haram. Loved my stay!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samah Z, Social Media Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review, February 10, 2014
Dear fs30
Greeting From Makkah!
Thank you for your wonderful feedback! We love to hear such positive comments about hotel . Also we are glad to know that you found our location is excellent and our rooms well decorated and has a class touch! We look forward to welcome you again in the holy city of Makkah Al Mukaramh!
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 16, 2014 via mobile

Stayed 3 times , the cleaners do a rush job. The room itself is very good. You struggle to get niggling complaints fixed timely. The reception are not interested and they try hard at breakfast but appear understaffed or not well trained
Overall the hotel is very nice but for inconsistent service

Stayed March 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samah Z, Social Media Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review, January 19, 2014
Dear HJ,
Greeting from the holy City!
Thank you very much for letting us know your thoughts. We are happy that you found our rooms very good, and please accept our sincerest apologies for any lapse in the service during your stay! Please do let us know if you intend on visiting us again soon so that we can ensure that your stay is as comfortable as possible. Thank you!
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miramichi, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 13, 2014

Some aspects of this hotel were fine ( shower, room service, and location). However, breakfast, house keeping and construction noise was unbearable. As always receptionist had difficulties to communicate in English. People hired for cleaning needed to be reminded 3 times.
I wish they hire educated people with appropriate training in services and management.
Overall things will not change unless business take these comments seriously.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Makkah Clock Royal Tower, A Fairmont Hotel

Address: King Abdul Aziz Endowment, Abraj Al Bait Complex | P. O. Box 762, Mecca 21955, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Mecca
#14 Best Value Hotel in Mecca
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Makkah Clock Royal Tower, A Fairmont Hotel 5*
Number of rooms: 945
Official Description (provided by the hotel):
Just steps away from the holiest site in Islam, Makkah Clock Royal Tower, A Fairmont Hotel is the iconic symbol of hospitality for people from around the globe who have gathered to worship, reflect and contemplate. Standing as the tallest concrete building in the world with 76 floors, Makkah Clock Royal Tower is the focal point of the Abraj Al Bait Complex, part of the King Abdulaziz Endowment project. Its soaring height and proximity to Al Masjid Al Haram allow guests to enjoy unmatched breathtaking views from 945 rooms and suites, while 76 elevators provide easy access to and from Al Masjid Al Haram. The hotel also offers 10 delicious dining options ranging from innovative Asian fusion to the first five-star Saudi restaurant in Makkah. Other amenities include: a female and male fitness center, a Kids Corner playroom, a 24-hour business center, more than 3200 meter squared of flexible function space, and eight state-of-the-art meeting rooms. For the height of exclusive service and privacy, Fairmont Gold promises guests a ‘hotel within a hotel’ experience through a range of privileges like a private reception and 24-hour butler service.. A seamless fusion of Arab hospitality, modern comfort and signature Fairmont service, combine to create an unforgettable experience in this divine setting. ... more   less 
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Also Known As:
Makkah Clock Royal Tower, A Fairmont Hotel Mecca

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