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“Excellent suites! Lovely staff.. Amazing experince” 5 of 5 stars
Review of Raffles Makkah Palace

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Raffles Makkah Palace
5.0 of 5 Hotel   |   Ajyad St, Abraj Al Bait | In front of King Abdel Aziz Gate of Masjid Al Haram, Mecca 21955, Saudi Arabia   |  
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Ranked #1 of 259 Hotels in Mecca
Greater London, United Kingdom
1 review
“Excellent suites! Lovely staff.. Amazing experince”
5 of 5 stars Reviewed yesterday NEW

It is one of the best hotels I have stayed in, the staff is excellent specially the breakfast and dinner serving staff and manger. The location,food and servis was amazing. We travelled with small kids, everything needed was provided even without asking. I will go and only stay in this hotel.. 5 star experince and luxury in a Holy city!

Room Tip: Haram view
See more room tips
  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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316 reviews from our community

Traveler rating
    250
    40
    19
    5
    2
See reviews for
203
56
6
6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Turkish first
  • Any
English first
Swaziland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I stayed at Raffles Makkah Palace with my family including small children. This was my 3rd visit in 4 years and I am pleased to say that the level of service has improved significantly since my last stay two years ago. From the first contact with the front desk I was greeted my Mr. Ahmed Bawajeeh who offered a friendly smile and a quick check in. He was always helpful and assisted us by allocating our 3 rooms on the same floor without any fuss and even offered us complimentary extra beds!
However it was at the Al Qasr restaurant where we had a most sumptuous breakfast that I met Mr. Majed Salah. He is the assistant F&B Manager and is always on the floor looking to be of assistance to his guests. From day one he anticipated our needs and offered something extra without having to be asked. This level of service excellence is rare indeed and is not found or matched in most 5* establishments that I've stayed at. He offered to send breakfast up to the room if the kids were asleep, got items from the room service menu which were not found on the breakfast range and even arranged for breakfast to be sent earlier to our room so we could make suhur. All this was done with the minimum of effort making us feel really valued and special. Staff of this caliber are a valuable asset to any organization and should be appreciated.
The management team are always visible on the floor making their presence felt and the staff members make a point of addressing their guests by name during their stay. I stayed at Raffles Dubai last year and the level of service is of a similar high standard as found here. Must be something extra that the Raffles brand puts into training their staff.
The room and bathroom is so spacious and well-appointed that it needs a separate review all together. Just know that it's worth it!
On the downside however the butler doesn't seem to anticipate needs very well, serves 3 cups of tea with 2 teabags and 1 teaspoon on a consistent basis. Needs a bit of polishing at that level.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh
1 review
5 of 5 stars Reviewed yesterday NEW

Location & Food are wow
If you need to do Umrah , please choose this hotel
I recommend it
I have one 2 notes:
1- they do not have extra sleepers and do not have shaving kit
2- furniture is a quite old

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Raffles Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Potomac
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

very close and convenient to haram, the primary purpose of any body to visit Mecca, the Umal Qura.
The room we stayed for the first night was smelly but the management was nice enough to give us better room as regards smell and also the view. The management should make sure that any minor repair like caulking should be at par with the original. Also the color choice be brighter to make the room look cleaner.

  • Stayed April 2015, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammam
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

One of the most convenient hotels in Mecca near the holy mosque. It is within a very reasonable walking distance. Excellent suites and service. Great breakfast buffet. The shopping mall is a great advantage.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Top location. You step into mosque on stepping out of this hotel. Great location if you ve kids and elderly with you. This hotel is inside clock tower. On some floors you be shopping and food which means you don't need to travel far.

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidenhead, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

3rd time stay here with family. Excellent service and very upmarket . Feels quiet and personal considering how busy the area is with pilgrims . Will defiantly return and recommend to anyone. A bit more pricier than others but it is No.1 in Makkah

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Raffles Makkah Palace

Address: Ajyad St, Abraj Al Bait | In front of King Abdel Aziz Gate of Masjid Al Haram, Mecca 21955, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Mecca
#1 Luxury Hotel in Mecca
#1 Romantic Hotel in Mecca
#17 Best Value Hotel in Mecca
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Raffles Makkah Palace 5*
Number of rooms: 214
Official Description (provided by the hotel):
Raffles Makkah Palace Saudi Arabia enjoys an outstanding location within the iconic Abraj Al Bait complex, directly adjacent to Al Masjid Al Haram – or Grand Mosque – and the Kaaba, offering easy access to King Abdulaziz Gate, the main entrance to the Grand Mosque. Raffles Makkah Palace also offers a superbly equipped business centre with secretarial services and state-of-the-art private meeting rooms fitted video conferencing facilities, ideal for board meetings and management retreats. Revered as the holiest city on earth for approximately 1.6 billion Muslims, Makkah is the birthplace of the holy Prophet Mohammad (PBUH) and home to sacred sites such as the Kaaba, Al Masjid Al Haram, the Zamzam Well, Jabal Al-Nour, Al-Jamarat and Jabal Thawr. Just steps away from the Grand Mosque, Raffles Makkah Palace is a refined and elegant residential sanctuary featuring 214 suites with breathtaking views of the Grand Mosque and Kaaba, making a stay in the Islamic holy land of Makkah one of spiritual serenity. Spacious suites occupy a minimum of 80 square meters in this exceptional hotel in Makkah and offer separate living and dining spaces while bathrooms are thoughtfully designed with designated areas for ablutions. Personal butlers deliver Raffles’ signature style of anticipatory and thoughtful service, complementing the residential experience at this Makkah hotel. ... more   less 
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Also Known As:
Raffles Makkah Palace Hotel Mecca
Raffles Makkah Palace Mecca

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