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“Great place ” 4 of 5 stars
Review of Moevenpick Hotel & Residence Hajar Tower Makkah

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Moevenpick Hotel & Residence Hajar Tower Makkah
5.0 of 5 Hotel   |   Abraj Al Bait | P.O.Box 17700, Mecca 21955, Saudi Arabia   |  
Hotel amenities
Ranked #7 of 236 Hotels in Mecca
London, United Kingdom
Contributor
16 reviews 16 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Great place ”
4 of 5 stars Reviewed April 21, 2014

I stayed at this hotel with my family for umra recently.the most important was the location so close to the haram. The staff are so professional and helpful. Breakfast is great with a lot of choices when we went to have breakfast at the restaurant at m2 level it was full but a member of staff was guiding the guests to the other restaurant which was good idea. we really enjoyed our stay.

Stayed April 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review, April 23, 2014
Dear Guest,

Greetings from Movenpick Hotel Makkah.

We would like to thank you for sharing your memorable experience with us. We are really proud to meet your expectations and work for your comfort.

We look forward to welcoming you back at Movenpick Hotel Makkah for another memorable Umrah experience in the near future.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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258 reviews from our community

Traveler rating
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    14
    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Spanish first
  • Turkish first
  • Any
English first
Riyadh
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 20, 2014

The location is absolutely fantastic; its in the Clock Tower Mall which is very close to Haram. Infact if you take the elevators (two sets of them) to the mall you can join the Jamaat that extends all the way into the mall. The lifts are great because there are so many of them. We never had to wait long. Plus every now and then, a courteous member of the hotel staff would always hold the elevator. The rooms are very luxurious. A sense of a brand name hotel is clearly felt. Finally the breakfast is the best I've personally had in the Makkah 5 star hotels.

Room Tip: If you're arriving after 3am and require a room, let them know if advance that you'll be arr...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review, April 23, 2014
Dear Guest,

Greetings from the Holy Capital!

We would like to thank you for the great review and the time you gave us to share your experience with other guests. We have forwarded your review to the rest of the team, who are really thankful for your appreciation.

We wish to serve you again at Movenpick Hotel Makkah.

Sincerely,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
5 of 5 stars Reviewed April 16, 2014

I stayed there from April 1st to April 6th. It was very good experience. Location of the hotel was perfect, it could not get any better. We felt like we are staying at Haram, it was that close. The hotel staff was very helpful. We booked a double room. My 2 kids ( 9 and 6 years old boy) stayed with us and they gave us a room with 3 beds without any additional cost. Room was spacious and clean. Breakfast was very good, they have all kinds of good food. My family enjoyed breakfast every morning. Room service personnel were very helpful, they made our stay as comfortable as possible. We felt like staying at home without need of doing any chores. Hotel location and staff made our umrah trip a very pleasant experience. We are looking forward to come back to Makkah for umrah and hajj again and again. We will definitely try to stay at this hotel in our future trip insha-Allah

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review, April 23, 2014
Dear Guest,

Greetings from Moevenpick Hotel Makkah.

We are happy to hear that you have enjoyed your stay at our hotel. Thanks for your lovely review.

We hope to welcome you again in the near future.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 29, 2014

We had been there for 2 nights.. 1st of all the reception made mistake & mentioned that our reservation for 1 night only although it was clearly showing they are 2 nights!! 2nd thing didn't like their services it's like they don't have much knowledge about what they are doing also our room was kind off dirty! .. all what I like about them is their location & view to Al-Haram.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review, April 8, 2014
Dear Guest,

I would like to thank you for taking the time to give us your opinion about our Hotel.

We apologize for facing such inconvenience at the Mobenpick Makkah. We have already informed the Housekeeping and Front Office departments with this incident.

We wish to host you again in the near future.

Best Regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
JAKARTA
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 29, 2014

We're really enjoyed our stay in this hotel during our Umrah.
Pros : Location very close to Al Haram, polite and helpful staffs, very clean room & bathroom, clean towel & bedsheet, complete toiletries and amenities, satisfying breakfast/lunch & dinner.
Cons : Small single bed, no ironing board

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review, April 8, 2014
Dear Guest,

Greetings from the Holy Capital!

It is a great pleasure to read your wonderful review. We are delighted to learn how much you enjoyed your stay at our hotel.

We look forward to welcoming you back at Movenpick Hotel Makkah for another memorable Umrah experience in the near future.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 18, 2014

I really liked Our stay at MovenPick 25 Feb-6 Mar 2014. Mr Hareath/Haris at Check-in(around 11:30 no extra) Wonderful Customer Service,Very Professional , Very sweet,Very Polite,free Upgrade from triple room to Quad Room Haram View, Very Pleased with Our Stay Great Breakfast almost same in all Restaurant. Thank You for making Our stay lifetime memorable with Great Service and Great rates.I will come again.Thanks Mr.Haris

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review, March 19, 2014
Dear Guest,

It was a real pleasure to have you in our hotel! thank you for sharing your review on trip advisor We really wish you enjoyed your stay at Moevenpick Hotel Makkah and we hope to serve you soon in the future.

Best Regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 17, 2014

i spend couple of days with my family , room is very comfortable with 2 bed connected room available, nice and clean.
the number of elevator could help the busy days , you can catch the elevator with less than a min.
breakfast is great and the arrangement of setting was excellent.
all the people are friendly and very kind to help.

Room Tip: room on the top floor and far form the elevator
See more room tips
  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review, March 19, 2014
Dear Guest,

Thank you so much for your great review , we are very pleased to know that you enjoyed your stay at Moevenpick Hotel Makkah, our goal is to create good memories that last forever!

We really like to see you soon again to share more experiences with you!

Best Regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moevenpick Hotel & Residence Hajar Tower Makkah

Address: Abraj Al Bait | P.O.Box 17700, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Mecca
#6 Best Value Hotel in Mecca
#6 Luxury Hotel in Mecca
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Moevenpick Hotel & Residence Hajar Tower Makkah 5*
Number of rooms: 403
Official Description (provided by the hotel):
A part of the prestigious Abraj Al Bait complex, the Moevenpick Hotel & Residence Hajar Tower Makkah is superbly located directly on the Haram Court facing the King Abdul Aziz Gate. ... more   less 
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Also Known As:
Moevenpick Hotel And Residence Hajar Tower Makkah
Moevenpick Hotel & Residence Hajar Tower Makkah Mecca

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