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“Nice Hotel. Very close to Haram” 4 of 5 stars
Review of Moevenpick Hotel & Residence Hajar Tower Makkah

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Moevenpick Hotel & Residence Hajar Tower Makkah
5.0 of 5 Hotel   |   Abraj Al Bait | P.O.Box 17700, Mecca 21955, Saudi Arabia   |  
Hotel amenities
Ranked #4 of 259 Hotels in Mecca
Certificate of Excellence 2014
Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Nice Hotel. Very close to Haram”
4 of 5 stars Reviewed November 19, 2013

The hotel is large (1000+ rooms). Although we arrived early around 11am, we were immediately checked in and didnt have to wait which was much appreciated (thanks Emad). Some rooms have rear views. Others have side Haram views and some have Kaaba view. The rooms are spacious and has tea/coffee facilities. Wireless internet was available for free throughout the hotel which was good but don't expect it to be fast. Breakfast was good. The location is excellent, since it is in the Abraj Al Bait which is walking distance to the Haram. The same building has a large food court in the 3rd floor.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review, November 22, 2013
Dear Guest,

We truly enjoyed welcoming you to the Moevenpick Hotel Makkah and it was a real pleasure to read these wonderful comments!

We are pleased you enjoyed our services and the hotel. We look forward to welcome you back soon to Makkah.

Best Regards.

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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348 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Birmingham, United Kingdom
Top Contributor
68 reviews 68 reviews
67 hotel reviews
Reviews in 44 cities Reviews in 44 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed November 9, 2013 via mobile

I have previously stayed at the neighbouring Rotana hotel which was awful so my expectations were quite low but the Movenpick was a wonderful surprise. Excellent service from check in to check out. A good breakfast selection. Lifts to the Haram were fast and frequent. Bedrooms were small but comfortable. I would note that although the room seemed clean like in most Makkah hotels the renewal process really does not keep pace with the use the rooms get, therefore the carpet was heavily stained and could do with being replaced and the bathroom was looking somewhat grimy. Hopefully they will get around to refreshing these aspects soon.

I must also note the fast free Wifi in both rooms and public areas. It is unusual to get this in Saudi Arabia even at more expensive hotels so this was an excellent addition - well done Movenpick for this.

Stayed November 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review, November 16, 2013
Dear Sir,

Thank you so much for your warm words and taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to Moevenpick Hotel Makkah during your stay at the Holy Capital.

The main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! Especially our employees are taking care of making our guests feel home, far away from home. We are working on the maintenance of the bathrooms and the rooms as we will carry some renovations soon.

We are looking forward to welcome you soon again.

Best wishes from Makkah.

The Management
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Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed November 3, 2013

This was my first time at Hajj.. And I've heard many nightmare trips about Hajj groups, hotels, food etc. However upon arrival at the Movenpick, this was the best possible pre-hajj stay I could have imagined.

The staff were courteous, friendly and knowledgable.

The food was delicious with much variation.

The room was clean, big and had good amenities. (Though would have been nice to have included free wifi and iron).

Location was superb as it's right facing King Abdul Aziz gate and the access would be from the shopping mall. From room to the Haraam it would be no more than 5 minutes.

As it's situated in the shopping mall, there's a food court as well so you can grab something different if you get bored of hotel food.. Or simply just want to have some halal Burger King.

Can't praise enough of the staff as they were the most friendly out of all the hotels we stayed in during hajj.

Made our stay really enjoyable and a perfect start to Hajj.



Stayed October 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review, November 16, 2013
Dear Sir,

It was a pleasure to read your kind lines. Thank you for your review. We are looking forward to the pleasure of welcoming you again to Moevenpick Hotel Makkah in the near future.

Best regards from Makkah.

The Management
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 2, 2013 via mobile

Great hospitality, with fresh food, just at haram, easy access to all what I need with my family to focus on our Omrah or haram visit, it's really all what i need.
I suggest it strongly to all who like peaceful stay near to the holy mosque.

Stayed November 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review, November 16, 2013
Dear Sir,

Thank you for all these kind words. Every day we strive to offer our guests a magnificent stay here at Moevenpick Hotel Makkah. Feedback like yours is the best motivation.

Thank you for sharing!

Best Regards,

The Management
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Chittagong City, Bangladesh
Top Contributor
55 reviews 55 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 22, 2013

Just awesome... too good... i stayed there... 5 days ... during my trip this month and its awesome.. there service is too good.. just awesome.. i enjoyed my time during my visit to the holy place... ...I just loved there dinning system. they served almost every dish world has to offer. they are the best out there. ...Swarma in there hotel restaurant is awesome.... plus the menu they set is better then any other hotels. Room service is also good and helpful. There staffs are well co-operative.

Expensive but worthy every penny spending in this hotel. awesome...Location is just too good. best place.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review, October 27, 2013
Dear Guest,

Thank you for your comments on Tripadvisor about your stay in Moevenpick Hotel & Residences Hajar Towwer Makkah.

We were delighted to read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us.

We look forward to welcoming you back to our hotel.


Warmest Regards,

The Management
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Colombo, Sri Lanka
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 28, 2013

I stayed here with my family when the hotel had just opened. it was wonderful! The food was great and the location too! Everything was very convenient and I loved the breakfast too. Took away many pleasant memories of our stay here, with an excellent view of the Haram. Can't wait to come back to Makkah!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review, October 22, 2013
Dear Guest,

Greetings from Mövenpick Hotel & Residences Hajar Tower Makkah!

We would like to thank you for your valuable feedback and to let you know it was a pleasure to hear that you have have enjoyed our services during your last stay with us. Your words of appreciation is highly valued.

We are looking forward to host you again in the near future.

Sincerely yours,

The Management
Mövenpick Hotel & Residences Hajar Tower Makkah
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Riyadh, Saudi Arabia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2013

Why does NThodi, Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, respond only to positive reviews. When we are deciding to choose a hotel, we would like to see the manager respond to negative reviews too and provide us some comfort that the issue is not wide-spread and will be handled. Currently I am reluctant and wondering whether I should cancel the reservation I made for my family to visit Mecca.

Stayed September 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NThodi, Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review, September 7, 2013
Dear Valued Guest.

Warm greetings from Movenpick Hotel & Residence, Hajar Tower Makkah!

We would like to take this opportunity to thank you for your interest in Movenpick Hotel & Residence, Hajar Tower Makkah and appreciate your time for the valuable comments. With reference your remarks; we are pleased to inform you that We always take the guest feedback very seriously and act on it immediately as it gives us an opportunity to assess our product and to continuously improve and meet the high service standards that Mövenpick Hotels and Resorts are renowned for.

Regarding the very few negative responses of the guests, we have already conducted the guest in person and have taken necessary and corrective action in order to ensure avoiding of such incident or any similar to any our guests.

Meanwhile, we have the great pleasure to welcome you at Movenpick Hotel & Residence, Hajar Tower Makkah and our dedicated staff and managers are committed to make your stay with us comfort and very enjoyable.

Should you require any assistance or information, kindly contact our executive office.
Looking forward to welcoming you and your family at Movenpick Hotel & Residence, Hajar Tower Makkah Best regards,

Sincerely yours,
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moevenpick Hotel & Residence Hajar Tower Makkah

Address: Abraj Al Bait | P.O.Box 17700, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Family Hotel in Mecca
#4 Luxury Hotel in Mecca
#5 Romantic Hotel in Mecca
#11 Best Value Hotel in Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Moevenpick Hotel & Residence Hajar Tower Makkah 5*
Number of rooms: 403
Official Description (provided by the hotel):
A part of the prestigious Abraj Al Bait complex, the Moevenpick Hotel & Residence Hajar Tower Makkah is superbly located directly on the Haram Court facing the King Abdul Aziz Gate. ... more   less 
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Also Known As:
Moevenpick Hotel And Residence Hajar Tower Makkah
Moevenpick Hotel & Residence Hajar Tower Makkah Mecca

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