This was the second time I have stayed at this hotel with my family , but it seems that Idid not learn a good lesson ,, both times , the experience was BAD, from the first moment I arrived the hotel , no bellboy to hold my bag , worse yet , I have been asked to hold my bag by myself up the inspection device !!!! the receptionist treat you like you are begging them , they were very tough and mean , they will not even smile ,, they really intend to make me angry, I arrived at 1 :30 PM , I checked in at 3 , one hour and a half waiting in the reception with my kids ,they wanted to charge me 40jd as a deposit for the towels , they took the guitar from my 15 years old daughter for no reason !!! the view from the room was not nice , they did not allow my husband to enter 3 small bottels of water , the price of a small can of pepsi is 2.5 jd in the pool bar ,rooms are full of dust ,at night we asked for an adaptor for the laptop charger , they said it is not available !!!! when I asked for the hotel GM they said in a meeting !!! this hotel is classified as 4 stars hotel but it is not , the staff is NOT well trained , the breakfast was very basic, limited options , way to provide the food at the restaurant was very simple,,,all in all , the hotel is nice , quiet and cozy BUT THE STAFF ARE NOT QUALIFIED .
special thank you for Mr.Nael Al Shati , he was the only person ( I saw) who knows how to deal with people with kindness and civility .
- Official Description (provided by the hotel):
- Ideally located on the northern shore of the Dead Sea, Winter Valley Warwick Resort & Spa is situated at the lowest point on earth within the largest natural spa - The Deas Sea. Our 4 star internationally managed resort, a member of Warwick International Hotels, is just 55 km from Queen Alia International Airport and 35 km from Amman, Jordan's capital. Winter Valley Warwick Resort & Spa offers 161 rooms and suites with terraces ideally spread out on 4 floors overlooking the Dead Sea. Decorated in warm and fresh colors, all rooms are equipped with signature bedding and linens, individual air-conditioning control, 32" LCD TV screens,and in-room safe, coffee & tea making facilities,and hairdryers just to name a few. Guests can also enjoy free WIFI around the resort. For the ultimate in relaxation our pools and spa are there for guests to unwind and relax during their stay. Enjoy Dead Sea spa treatments by vising out spa, and chosing from the wide range of treatements available there, while you also explore our wet area (sauna, steam, and jacuzzi) Winter Valley Warwick Resort & Spa has not also forgotten about our beloved little ones, our Kids area is located close to the pool area and is properly equipped to suite their needs. Our seaside resort is also equipped with a number of food and beverage outlets serving a wide range of international and local dishes. We look forward to welcoming you at Winter Valley Warwick Resort and Spa - Dead Sea! ... more less
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