I have been visiting Chili Ways in Aqaba for many years. It was always one of the high points of my Jordan vacation.
My final visit was just recently and I was shocked at the poor service, greasy menus, poorly prepared, tasteless food, and unapologetic attitude of the staff.
The day of our visit, there was not one single diner inside. Perhaps that should have alerted us, but as it was late afternoon I didn't think too much about it.
The first thing I noticed was that while the wobbly table "appeared" clean, it had a fine film of grease over the entire surface to which the greasy menus added.
We ordered burgers and fries, as usual. The sandwiches had the appearance of being thrown haphazardly together. The chili was bland and the meat tasted as if it had been cooked for quite some time. The soggy (with grease) fries were equally unappetizing.
Complaints to the management were met with an unapologetic attitude that bordered on contempt. We left without finishing the meal and, needless to say, we won't be back again. I'm sorry to say that because of the bad experience at this branch, I won't be visiting any of the other branches either. I'm assuming the decline is franchise-wide.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.