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“Great hotel, nice rooms, nice location in Shmeisani. Terrible coffee!!!” 4 of 5 stars
Review of Kempinski Hotel Amman

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Kempinski Hotel Amman
5.0 of 5 Hotel   |   Abdul Hamid Shouman St / Shmeisani | P.O. Box 941045, Amman, Jordan   |  
Hotel amenities
Ranked #18 of 116 Hotels in Amman
Calgary
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great hotel, nice rooms, nice location in Shmeisani. Terrible coffee!!!”
4 of 5 stars Reviewed April 30, 2012

Nice hotel, comfortable beds. The staff are terrific - very courteous and attentive. The gym is a good size and is usually very quiet. The breakfast is great with a good selection and lots of seating. However the coffee is horrible and foul tasting. That was a serious problem for me as I am a coffee drinker and like it black, but this was undrinkable. It would have been nice to have a kettle in the room to brew your own coffee or tea. Another problem is that the pool is closed to guests on weekends because they use it as a nightclub party place. If your room is facing the pool/nightclub, be prepared to have some sleepless weekend nights due to excessive noise.

Room Tip: Don't face the pool - the noise is terrible on weekends!
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  • Stayed November 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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474 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Lee-on-the-Solent, United Kingdom
Top Contributor
80 reviews 80 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 28, 2012

A nice hotel in a convenient location. I was given a suite on arrival with no internet cable - all was remedied without any fuss, and free internet give for my stay. The sports bar is a great bar, showing the Champions League semi-finals - would have been better if we could have had English commentary - however, this is not to detract from a good hotel with excellent staff.

Room Tip: I think all the rooms I have stayed in have been very quiet - Room 223 is a suite with a balcony whi...
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels
1 review
4 of 5 stars Reviewed April 25, 2012

Stayed at the Kempinski Amman for a two day business trip. Some slight upgrades need to be made to the bedroom but nothing major. Nice selection breakfast and really enjoyed the wine and dine experience. Keep up the great work !

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ottawa, Canada
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 24, 2012

Staff are helpful and efficient. Location is convenient and relatively quiet. The room is a good size, very nice linens on the bed and in bath. However the updates/grades needed to truly be a 5 star hotel: the TV is from the 90's small box, and no wireless in rooms. Internet is very expensive. The drapes and carpet are ugly (jewel toned colour block). Hotel is popular for both conference and upscale tour groups.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York City
2 reviews
5 of 5 stars Reviewed April 19, 2012

After a previous stay with my wife a few months ago, I came this time to Kempinski Amman alone on a business trip. Even though the hotel was really busy, the staff was amazing: welcoming, helpful and efficient. However busy, they all made a superb effort, and that made all the difference. I especially want to thank the F&B staff, notably at breakfast and dinner, for their hard work and continuous support, and for making my stay most pleasant, yet again!

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Woodford Green, United Kingdom
Top Contributor
80 reviews 80 reviews
41 hotel reviews
Reviews in 49 cities Reviews in 49 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed April 17, 2012

The hotel is situated in a good location to explore Amman and located near a number of small restaurants as well as a couple of fast food chains. We stayed two nights in total, once at the beginning and again at the end of our holiday and the standard of the hotel was only ok both times.

The Kempinski Amman does not give that welcome feeling you would expect from a 5 star hotel when you walked in and the staff didn’t seemed to be invigorated in their jobs.
We stayed in a standard room which had a king sized bed, a rather old TV with a number of channels for news, comedy and films, built in cupboards with a safe, a small bathroom with an integrated bath/shower and a welcome note with some chocolates with another guests name. The shower was only ok, and the screen allowed a lot of water to escape to the bathroom floor, which left the floor towel soaked through.

Breakfast is held on the mezzanine floor and starts from 0630 until 1000 and the first time we stayed we got there for approximately 0800 and was put on a table not prepared from its last customer. There was not a great selection of food and the area for breakfast was quite small considering the size of the hotel. The 2nd visit for breakfast we were there for just before 0700 and there was a better selection of food, but the floor was sticky at the buffet area and one of the waiters had a bit of a hygiene problem.

The sports bar we really enjoyed and the staff there were very friendly, they gave a very good service and the bar meal was good quality. It was empty both times we visited and the drinks prices compared to the Aqaba Kempinskl were a lot cheaper.

Overall the Amman Kempinski was no where near the standard of the Kempinski’s at the Dead Sea or Aqaba.

  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Caldicot, United Kingdom
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 17, 2012

If you are wondering which hotel to book into in Amman then The Kempinski is the place to go. The hotel is ultra modern, clean and fresh. The staff just can't do enough to help you and the food is supurb, the waiting staff are attentive and the front of house staff very professional yet friendly. the Jordanian's are very friendly people who are extremley hospitable, The Kempinski appear to have employed them all in the hotel. Lovely pool area, and it's own bowling ally! The kids loved the bowling and the pool, but in an ideal position for business people as well as it appears to be in the main financial/Diplomatic area. The rooms, well...immaculate and luxourious. We could not fault this hotel, perfect!

Room Tip: The staff really make this hotel a fabulous one!
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Kempinski Hotel Amman

Address: Abdul Hamid Shouman St / Shmeisani | P.O. Box 941045, Amman, Jordan
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Amman
#11 Family Hotel in Amman
#12 Luxury Hotel in Amman
#15 Business Hotel in Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel Amman 5*
Number of rooms: 278
Official Description (provided by the hotel):
Kempinski Hotel Amman embraces luxurious 278 rooms and suites; delicately refined to liberate your senses. The breathtaking view from all rooms, the contemporary design and features add a magical touch to your visit and a sense of relaxation. ... more   less 
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Also Known As:
Amman Kempinski Hotel

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