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“Good location, services and value” 4 of 5 stars
Review of Grand Hyatt Amman

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Grand Hyatt Amman
5.0 of 5 Hotel   |   Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan   |  
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Ranked #9 of 115 Hotels in Amman
Jeddah, Saudi Arabia
Top Contributor
107 reviews 107 reviews
54 hotel reviews
Reviews in 28 cities Reviews in 28 cities
62 helpful votes 62 helpful votes
“Good location, services and value”
4 of 5 stars Reviewed February 14, 2013

This is my 5th visit to this hotel and the staff continous to welcome me warmly. staff are really friendly and ready to go oiut of way to keep you happy and satisfied. Rooms are well cleaned and maintaned. Good location and it is centrally located to all business houses and commericial areas.

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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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349 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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london
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 14, 2013

My first vjsit in Amman . Excellent car service from airport to hotel. At arrival 2 people waiting for me outside the hotel. Checkin made in the room... it has been very nice and fast!! Room was excellent with huge bathroom.! Great food

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 11, 2013

I am staying in Grand Hyatt Amman, and I must say that I'm having the time of my life. The service is overwhelming and the staff are the friendliest people I have ever come cross. They strive to achieve customer satisfaction. I came to Amman to have a surgery and I needed to recover in the hotel, they are so caring. They sent flowers to my room and check on me all the time to see I'm fine. I went once to the lounge bar downstairs and I waited 2 minutes before i was served and when the manager knew that I was waiting he called me and apologised although I don't think I waited long at all. I suggest this hotel to any person who would like to experience the true meaning of hospitality and the top quality service. I will definitely come back, hopefully for a holiday not for medical reasons.

Room Tip: All are good
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
55 reviews 55 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 10, 2013

It was my first time in Amman and in this hotel.

It is not a new hotel and the building shows its age.
On the contrary the interior is clean, and I have found the room quite spacious and well decorated.

Wi-fi is available but it not free and at 15 JOD per day, I find it quite expensive.

The personnel is friendly even though sometimes in the lobby lounge are a bit "pushy" in asking if you want something. We were sitting 15 minutes waiting for a person and they asked 3 times if we wanted something to drink even after we told them we did not want anything.

If i compare it with other Hyatt hotel i have stayed in, i generally feel that it is a notch below the usual standard.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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NYC
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 8, 2013

I had a quick stop through Amman (flight arrived at 5pm and I had to travel the next morning at 10am) and it was my first time in Jordan so I wanted a safe, reliable and centrally located hotel from where I could venture out to see as much as possible in the quick stay that I had. I found the Grand Hyatt to be suitable for this purpose.

I generally prefer boutique hotels or a more luxurious option, but from what I read it seemed like the Grand Hyatt was in a better location than the Four Seasons. I recognized that I wasn't going to be able to do much in an evening, but I still managed to have dinner at Hashem (AMAZING - must visit), walk around downtown a bit (some shops were still open) and hang out at a cafe for a couple of hours to enjoy shisa on Rainbow Street (a fun experience for a Friday night!). The hotel itself was very secure and convenient with its 3rd Circle location. It's not run down as I had read in previous comments, but it's also not super new (more in between which was fine for me). The bed was very comfortable and the service was fine. The bathroom was spacious, clean and nice. I loved the gift that was delivered to my room upon check in - a small stuffed animal camel with "Jordan" written on it. The hotel is a great choice for business travelers. I would definitely stay here again!

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review, February 4, 2013
Dear CaliGirlSAS ,
Greetings from Grand Hyatt Amman
I was delighted to learn that overall you enjoyed your stay with us and your kind comments are very much appreciated.
We look forward to welcoming you back in the near future
Kind regards
Rania Jasser
Grand Hyatt Amman
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, FL
Top Contributor
176 reviews 176 reviews
72 hotel reviews
Reviews in 86 cities Reviews in 86 cities
203 helpful votes 203 helpful votes
5 of 5 stars Reviewed January 4, 2013

Staff members were helpful and customer oriented. Rooms were were clean, nicely decorated and comfortable. The 9th floor club lounge had nice energy and good snacks. The hotel delivered in flying colors to meet all my expectations.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review, February 4, 2013
Dear ^^^ ,
Greetings from Grand Hyatt Amman
I was delighted to learn that overall you enjoyed your stay with us and your kind comments are very much appreciated.
We look forward to welcoming you back with us in the near future
Best regards
Rania Jasser
Grand Hyatt Amman
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
92 reviews 92 reviews
17 hotel reviews
Reviews in 36 cities Reviews in 36 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 3, 2013

The flight from the UK meant we arrived late at the Hotel but all the staff were friendly and welcoming and ensured our visit started well.
The room was spacious, bathroom luxurious and the ever important goodies were Dead Sea products which were lovely to use. Indoor pool was heated and spotlessly clean.
Had a treatment in the spa which was brilliant.
Lounge service was good, attentive but not overpowering staff, our meal in the restaurant was excellent and once again service was tip top.
We hired a private guide / driver who took us to the city sites, local restaurants and Jerash which was well worth the expense as driving in Amman is a challenge.
Would certainly use this hotel again.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review, February 4, 2013
Dear Datchet ,
Greetings from Grand Hyatt Amman
I was delighted to learn that overall you enjoyed your stay with us and your kind comments are very much appreciated.
We are looking forward to welcoming you back with us at Grand Hyatt Amman soon.
Best regards
Rania Jasser
Grand Hyatt Amman
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Amman

Address: Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Amman
#8 Luxury Hotel in Amman
#9 Romantic Hotel in Amman
#9 Business Hotel in Amman
#9 Family Hotel in Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Amman 5*
Number of rooms: 316
Official Description (provided by the hotel):
Grand Hyatt Amman is the preferred address for the discerning business traveler and leisure travelers visiting Amman. The hotel is conveniently located in the heart of Amman's business and diplomatic district, with an invaluable link to the Trade, Exhibition and Conference Centre, and just 30 minutes from Queen Alia International Airport. Grand Hyatt Amman is also within easy access of Amman's exclusive shopping areas and is the ideal base from which to discover Jordan’s numerous attractions. Grand Hyatt Amman offers 311 elegant guestrooms, including 16 suites and Hyatt's exclusive Grand Club® accommodation. The hotel's spacious rooms offer everything from high-speed Internet connectivity to heavenly feather duvets, while the suites are a haven of exceptional luxury and modernity, accented by an Arabesque style. Grand Hyatt Amman also provides 50 luxury residential apartments for the long-staying guest. Housed in the Hyatt Tower, the apartments are linked to the hotel by a walkway. Promising the ultimate in indulgence, comfort and a home-away-from-home experience, the hotel spares no effort to ensure that every guest’s needs and expectations are met and exceeded, and that their stay is exquisite, relaxing and memorable. ... more   less 
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Also Known As:
Grand Hyatt Amman Hotel Amman
Hyatt Amman
Amman Grand Hyatt
Amman Hyatt

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