It was my first time in Amman and in this hotel.
It is not a new hotel and the building shows its age.
On the contrary the interior is clean, and I have found the room quite spacious and well decorated.
Wi-fi is available but it not free and at 15 JOD per day, I find it quite expensive.
The personnel is friendly even though sometimes in the lobby lounge are a bit "pushy" in asking if you want something. We were sitting 15 minutes waiting for a person and they asked 3 times if we wanted something to drink even after we told them we did not want anything.
If i compare it with other Hyatt hotel i have stayed in, i generally feel that it is a notch below the usual standard.