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Grand Hyatt Amman: Traveler Reviews

5.0 of 5
Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
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Grand Hyatt Amman
Ranked #7 of 113 hotels in Amman
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258 reviews from our community

Traveler rating
    108
    98
    32
    16
    4
See reviews for
Families
23
 
Couples
70
 
Solo
28
 
Business
102
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Dubai
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“business in amman”
4 of 5 stars Reviewed October 31, 2012

Grand hyatt amman was a nice experience for me. It is a hotel with character, where it looks like it was built at least 20 to 30 years ago, but the faclities and the service was very good. I stayed on the 5th floor which I was told it is newly refurbished and the room was also very good. The staff is generally friendly, but can be a bit more attentive.

All in all, it is a nice hotel (although I am not a fan of old hotels) but would recommend it for sure.

Room Tip: I stayed on the 5th floor and it was very good.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask srufaii about Grand Hyatt Amman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review
November 22, 2012
Dear srufaii ,
Greetings from Grand Hyatt Amman
I was delighted to learn that overall you enjoyed your stay with us and your kind comments are very much appreciated.
Kind regards
Rania Jasser
Marketing Communications Manager
Grand Hyatt Amman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“This IS a good hotel.”
5 of 5 stars Reviewed October 30, 2012

I was in Amman for one night and thus used my Hyatt Gold Passport points to redeem a free night. The girl at reception was so accommodating during checkin and checkout. I elected to pay an additional 50 Dinar to stay on the club floor. I don't drink and I don't eat much but I got suckered in by the free wifi and higher floor. To be fair I enjoyed the CONVENIENCE of early evening canapes - what was on offer was actually surprisingly good. And breakfast was as equally varied, attractive and fresh. The room I was given looked out on to the city of Amman. I liked that I could open the windows and get some air. The bed was big and comfortable. The bathroom was spacious and opulent with the usual marble. Towels nice and fluffy. Wifi fast. The pool is lovely and I managed to swim long laps post flight. Gym looked well equipped. I was impressed by the ladies only spa area with sauna and steam room. Overall I went in completely sceptical but the Grand Hyatt Amman delivered to my high standard. My only criticism is that yes, the hotel is a wee bit worn here and there, but hardly noticeable and also my driver to the dead sea, arranged by Hertz inside the hotel, took me to a dead sea product store (I imagine he gets commission from this) - I had no desire to shop here, and he was also very pushy to have me book him for the drive to Petra. I had no desire to go to Petra either. This place is great for a quick, comfortable stay.

Room Tip: Ask for a room facing pool. And higher up. There are 9 floors.
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  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Maicha R about Grand Hyatt Amman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review
November 22, 2012
Dear Maicha R,
Greetings from Grand Hyatt Amman
I was delighted to learn that overall you enjoyed your stay with us and your kind comments are very much appreciated.
Your feedback is of tremendous value to all of us and your evaluation will form an important part of our ongoing program to continuously monitor the quality of our services and facilities.
Looking forward to welcome you with us at Grand Hyatt Amman soon.
Rania Jasser
Marketing Communications Manager
Grand Hyatt Amman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bavaria
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Great Business Hotel”
4 of 5 stars Reviewed October 23, 2012

Facilities are in good shape,
the building has this special atmosphere, for its limestone-construction.
I stayed on Club Level,
which made my spare - time convenient .
I enjoyed drinks and relaxed watching the sunset.

Room Tip: Executive King Size
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  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Mac S for Amman
Ask Mac S about Grand Hyatt Amman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review
November 22, 2012
Dear Mac S ,
Greetings from Grand Hyatt Amman
I was delighted to learn that overall you enjoyed your stay with us and your kind comments are very much appreciated.
Your feedback is of tremendous value to all of us and your evaluation will form an important part of our ongoing program to continuously monitor the quality of our services and facilities.
Looking forward to welcome you back soon
Kind regards
Rania Jasser
Marketing Communications Manager
Grand Hyatt Amman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Top Contributor
79 reviews 79 reviews
40 hotel reviews
Reviews in 23 cities Reviews in 23 cities
37 helpful votes 37 helpful votes
“3rd visit, still the best in Amman”
5 of 5 stars Reviewed October 20, 2012

This was my third stay at the same hotel and still convinced that this is the best hotel in Amman, Jordan. Location is ideal, near all the commercial houses bu little away from the town and the city rush. Room are spacious and clean. staff arefriendly. Never miss the breakfast at Hyatt as it has great stauff and freshest juices.

Room Tip: Amman city view rooms
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by binshakir for Amman
Ask binshakir about Grand Hyatt Amman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattAmmanHotel, Manager at Grand Hyatt Amman, responded to this review
November 22, 2012
Dear Binshakir,
Greetings from Grand Hyatt Amman
I was delighted to learn that overall you enjoyed your stay with us and your kind comments are very much appreciated.
Your feedback is of tremendous value to all of us and your evaluation will form an important part of our ongoing program to continuously monitor the quality of our services and facilities.
We look forward to welcoming you back in the near future.
Kind regards
Rania Jasser
Marketing Communications Manager
Grand Hyatt Amman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
1 review
“Reception is terrible”
1 of 5 stars Reviewed October 12, 2012

The Hotel is good but the employees are not professionals specially the receptionist, I don't recommend this hotel for travellers seeking quality stay. Plus the room was very noisy as they were doing maintenance on the floor above.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask MoazZayed about Grand Hyatt Amman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Amman

Also Known As:
Grand Hyatt Amman Hotel Amman
Grand Hyatt Amman Hotel
Hyatt Amman
Amman Grand Hyatt
Amman Hyatt
Address: Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
Phone Number:
Region: Jordan > Amman Governorate > Amman
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotels in Amman
#7 Business Hotels in Amman
#13 Family Hotels in Amman
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Grand Hyatt Amman is the preferred address for the discerning business traveler and leisure travelers visiting Amman. The hotel is conveniently located in the heart of Amman's business and diplomatic district, with an invaluable link to the Trade, Exhibition and Conference Centre, and just 30 minutes from Queen Alia International Airport. Grand Hyatt Amman is also within easy access of Amman's exclusive shopping areas and is the ideal base from which to discover Jordan’s numerous attractions. Grand Hyatt Amman offers 311 elegant guestrooms, including 16 suites and Hyatt's exclusive Grand Club® accommodation. The hotel's spacious rooms offer everything from high-speed Internet connectivity to heavenly feather duvets, while the suites are a haven of exceptional luxury and modernity, accented by an Arabesque style. Grand Hyatt Amman also provides 50 luxury residential apartments for the long-staying guest. Housed in the Hyatt Tower, the apartments are linked to the hotel by a walkway. Promising the ultimate in indulgence, comfort and a home-away-from-home experience, the hotel spares no effort to ensure that every guest’s needs and expectations are met and exceeded, and that their stay is exquisite, relaxing and memorable. ... more   less 
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