I do not normally post reviews or pay attention to sites specifically dedicated to them as too often I find them the refuge of malcontents. This review is posted with that in mind.
The Four Seasons Amman is nothing short of excellent and for the record I was paying approximately $400 USDs a night when taxes were included. It was worth every penny.
All the staff were extremely courteous, polite and genuinely keen to ensure you had a great stay. To which I even wrote a personal email to the Hotel thanking them for the way myself, my girlfriend and my mother were treated.
I had previously stayed amongst other at the Four Seasons Nile Plaza (Cairo) which has been voted the best Hotel in the entire middle east so was expecting a slight dip in service. Absolutely not!
My compliments to the GM - this Hotel was as good.
But that is my experience with any Four Seasons I have visited - they do not change regardless of country and are the best, period.
To counteract some other reviews posted that cite various other hotel chains;
I have stayed (amongst other) at the much vaunted Raffles (Singapore), The Eastern and Oriental (Penang), The Strand (Rangoon) and The Oriental (Bangkok) and I would take a Four Seasons hotel over everyone of them, every day. Whereby the service at some of these hotels is feted, I find it obsequious - where as the Four Season conversely gets it 'just right' every time.
I could go on about various facets of our experience at the Four Season Amman, but it would just be boring as all were excellent. I even signed a blank comment card to this extent and when the Four Season staff looked a little confused - I just instructed him to tick 'excellent' on every box!
I will however provide one illustration of their level of service; attention to detail; and genuine care to ensure your stay is made as pleasurable as possible:
Example: at breakfast one morning I enquired for the evening if any of their bars or restaurants served Guinness.
First Response - 'One moment Sir. Please let me check for you.'
Second Response (2 minutes later) - 'Unfortunately Sir I do not think we do but we have found a place that does for you.'
Third response (2 minutes later) 'Sir apologies for disturbing you - that last piece of information my colleague provided you with was incorrect, we are 95% sure our Quarter Bar serves it. We are checking for you now.'
Fourth response (again 2 minutes later) 'Sir apologies again for disturbing you, we are now 99% sure we have this product, however please rest assured that if we do not, we will find it and procure it for you and it will be available for you on your return this evening.'
Such effort for one simple question ! But therein lies the rub; have you ever noticed how Four Seasons staff never say no ?
Also that you are not provided with a personal butler as you are with the previously mentioned hotels. It is because every staff member is expected to be your butler!
Yet still people complain.
To which; It would be disingenuous to state that everything was perfect and that there were not minor things that irked our party. However I refuse to articulate those things here, for the overall excellent level of service meant those minor irks were just that. Moreover we relayed our feedback directly to the Hotel on as such and know they will use it as a way to improve.
All in all therefore I would proffer as follows;
If you can afford it, stay at the Four Season Amman - I find it inconceivable it is not the best Hotel in Jordan by far.
If you cannot then find something more commensurate with your budget and don't come on here and whine about it as no Hotel stay is absolutely perfect - though this, for our party was very close.
My thanks once again to the GM and his team.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 11, 2013
Dear Mr. RobbieEastwood
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It is truly a pleasure to read your great review - thank you for taking the time to post it. We are delighted to learn that your stay was an enjoyable one and that we were able to exceed your expectations with the level of service offered by our staff as well as our different facilities. I will be sure to share your comments with the entire team, as there is no better motivation than praise for a "job well done". Thank you again for the email that you sent - we strive for excellence and are very thankful that it has paid off. We look forward to welcoming you back in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.