I have always wondered what makes people score Four seasons above other hotels. Their prices are the highest and what you get for it is so little! We stayed over new years and paid GBP 220 per night, this did not include breakfast or internet and whats more the rooms did not even have a tea coffee maker in the room. And when I requested one was promptly told it will cost 19 JD!
The service was average and nothing spectacular. It is also quite far from downtown, so if you are holidaying and want to be close to the sights, it is quite inconvenient.
The spa was average, and the indoor pool which was supposedly heated, didnt even feel so; the jacuzzi was barely functioning
And this is not the first time Four seasons has let me down! On the other hand at the beginning of our holiday we stayed at the Grand hyatt and think it is a much more reasonably priced hotel conveniently located with better amenities
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 8, 2013
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Greetings from Four Seasons Hotel Amman. I would like to start by thanking you for your time in sharing your recent experience at the hotel.
Please accept my sincere apologies for the inconveniences that you encountered during your stay. We truly apologize for not meeting your expectations at our hotel, as this is not the level of service we are known for providing. Please rest assured that we praise ourselves on delivering the outmost service to all our guests and patrons, and we hope that you will consider and stay with us again, in order to demonstrate to you the improvements we have made as a result of your valuable comments. Thank you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.