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“A quality hotel with excellent service!” 5 of 5 stars
Review of Marriott Amman Hotel

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Marriott Amman Hotel
5.0 of 5 Hotel   |   Shmeissani Issam Ajluni Street, Amman 11190, Jordan   |  
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Ranked #13 of 118 Hotels in Amman
Dublin, Ireland
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“A quality hotel with excellent service!”
5 of 5 stars Reviewed January 23, 2013

There is an air of elegance about this hotel. The beds are comfortable and the breakfast service is great. The buffet lunches are highly recommended and so is high tea at the cafeteria and the mexican restaurant. It has 2 swimming pools nice gardens.

Room Tip: Avoid rooms next to the elevators unless you're staying out late.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed M, Manager at Marriott Amman Hotel, responded to this review, January 24, 2013
Dear Iangie K: Thank you for sharing your feedback with us on TripAdvisor! We are extremely pleased to hear that we managed to exceed your expectations.We would like to thank you for your loyalty to our brand and hotel and sincerely hope to be of service to you gain in the future.
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586 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
Kathmandu, Nepal
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 23, 2013

Jordan is a wonderful place which was further beautified by the experience at Marriot. The property is beautiful and well managed. We spent about 9 days in the hotel and every day was very comfortable and cool. We were there for a training with a group of about more than 30 people. I had got a room in the 7 floor. The rooms are beautifully decorated with very comfortable beds. the scene from the window of my room was amazing. I could see the Amman city.

The location of the hotel is so that you can reach to the main hubs and happening places of the city within few minutes.

The food was equally exotic with wide range of culinary from across the world. I loved the Jordanian fruits that were served every morning with breakfast.

The staffs were very friendly and paid us extra attention, which made us feel very special.

Thanks Marriott for making our stay enjoyable !! My next visit to Amman will surely land me in Marriott again.

Room Tip: The rooms in the fourth floor and above are more quiter and cosier for private visits
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed M, Manager at Marriott Amman Hotel, responded to this review, January 24, 2013
Dear rina_chhetri: Thank you for sharing your feedback with us on TripAdvisor! We are extremely pleased to hear that we managed to exceed your expectations. We will surely forward your compliments to the related departments. We would like to thank you for your loyalty to our brand and hotel and sincerely hope to be of service to you gain in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Top Contributor
126 reviews 126 reviews
67 hotel reviews
Reviews in 85 cities Reviews in 85 cities
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed January 6, 2013

The first Marriott hotel that has too much room for improvement. Definitely not a five star property and highly overpriced. The rack rate plus service charge and tax amounted to 185 JOD or approx. 264 USD. The positive aspects were lovely lobby, lavishly decorated for Christmas and New Year, prompt professional service and large comfortable beds. However, the level of cleanliness in the room was absolutely unacceptable. The shower curtain was so dirty, we didn’t dare to touch it. Every item was very dusty and the window looked like never washed in the last decade. In addition to that, there was a filthy sewage smell in the bathroom.
The internet, incl. WiFi, is chargeable, no slippers and bathrobes are provided.
On our first night we ordered dinner to the room and the food arrived a bit too cold. The quality of food could have been better (the chicken in the Caesar salad was extremely dry). On our second night we went into the Champions restaurant, which is a replica of an American sports diner. The service was agreeable, however a slightly higher level of English among the staff would be a plus. As to the food the choice was great and, basically, everything was fine, except for the fact that the chef managed to spoil fabulous Australian Angus steak. It appeared that he can cook only three variations – rare, medium and burned. As we are accustomed to order medium well, we were unlucky to get a burned version of the steak.
The breakfast was totally disappointing.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed M, Manager at Marriott Amman Hotel, responded to this review, January 21, 2013
Dear Elena076:

Thank you for providing us with feedback on your experience with us during your recent stay. We appreciate your honest, accurate and detailed feedback on our performance, both positive and areas for improvement, and will use your comments to correct the issues you have brought to our attention.
We sincerely apologise for any inconvenience or discomfort these issues may have caused you and hope that we may be of service to you again in the future. We have shared your comments with our staff and have taken corrective action so that these issues should not affect our guests in the future. Thank you again for your feedback and we sincerely hope that we may have the opportunity to be of service to you again in the future.

Regards
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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 24, 2012

The beds were extremely comfortable and the room was pitch-black with double-glazed windows to block out the noise. I arrived after a long flight and went to sleep for 13 hours... Best sleep I've had in years!

The breakfast buffet was good with a wide variety of western and middle-eastern options.

The staff were all helpful especially those at reception and the waiters at breakfast.

The decor was not to my personal taste but it was not bad either. There were interesting views from the higher floors.

Get the taxis out on the street ... as you can imagine they are considerably cheaper than the hotel cabs.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed M, Manager at Marriott Amman Hotel, responded to this review, January 13, 2013
Dear violetvelvet:- Thank you for sharing your feedback with us on TripAdvisor! We are extremely pleased to hear that we managed to exceed your expectations. We will surely forward your compliments to the related departments. We would like to thank you for your loyalty to our brand and hotel and sincerely hope to be of service to you gain in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maple Valley, Washington
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 15, 2012

My tour group was in Amman Jordan doing some charity work and very low budget travel. The hotel we were booked in (a really bad hotel) lost all of our reservations - 5 rooms. When we showed up, they wouldn't help us and were very rude. Our tour organizers were left with splitting the team up in multiple hotels across the city, effectively ending our evening together. To save our last night, myself and one other person realized we had enough Marriott points to get all 5 rooms we needed. I am Platinum Elite with Marriott and have always been treated well, but I wasn't sure how they'd react with me using points to purchase 5 rooms for one night - but I couldn't have been treated better. The front desk staff at the Amman Marriott (Hadeel, Hisham, Nora, and Ghaith) welcomed our team warmly, and not only got us all rooms but upgraded me to a suite so that we had a bed for everyone on our trip! They not only welcomed those of us spending the last night in Amman, but allowed 4 other guests who were flying out late to shower before their flights, bringing whatever extra towels and toiletries we needed. They also offered our group a nice dinner at half price when they realized we were on a strict budget, and otherwise couldn't have afforded to eat there. In addition to the wonderful treatment from the hotel staff, the hotel was beautifully decorated for Christmas, the food was fabulous, and the service was top notch. Our whole team stayed up late in the suite, visiting with each other until the last moments we had to depart. I can't say enough nice things about the way we were treated by everyone at this hotel, how comfortable it was, and how secure we felt. Thanks to everyone at the Amman Marriott for saving the last night of our trip and giving us a happy ending!!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed M, Manager at Marriott Amman Hotel, responded to this review, December 17, 2012
Dear Kathy V: Thank you for sharing your feedback with us on TripAdvisor! We are extremely pleased to hear that we managed to exceed your expectations. We will surely forward your compliments to the related departments. We would like to thank you for your loyalty to our brand and hotel and sincerely hope to be of service to you gain in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
QLD
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 15, 2012

I stayed at this Marriott as part of a tour group prior to 2011 and can not recommend it highly enough. The staff were fabulous, the eateries were wonderful, everything was absolutely first rate. The ammenities in the rooms are great too, everything in working order, very clean and neat. I travelled solo within the group but at each Marriott hotel I was treated equal to couples ~ something that doesn't always happen in some countries. This hotel is very close to city events and shopping precincts. I doubt I will ever get back to Jordan but if I did I would difintely aim straight for the Marriott.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed M, Manager at Marriott Amman Hotel, responded to this review, December 17, 2012
Dear Anubis2012: Thank you for sharing your feedback with us on TripAdvisor! We are very pleased to hear that our products and services were up to your expectations. We would like to thank you for your loyalty to our brand and hotel and sincerely hope to be of service to you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Islas Baleares
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 14, 2012 via mobile

Have during my 4 nights stay at Marriott Amman enjoyed a very high level of service.
Everyone from security by the from gate to reception/room and restaurant staff have been very helpful and attentive.
Rooms are ok, good size and clean.
Breakfast gives a lot of alternatives, although the quality of the bread is poor!
Also the ready cut fruits are of mixed quality and poorly presented.
I really appreciated that I was able to have a late check out, makes a big difference when heading for a long haul flight.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed M, Manager at Marriott Amman Hotel, responded to this review, December 17, 2012
Dear RosaRen: Thank you for taking the time to share your experience with us on TripAdvisor! We are very happy to hear that our facilities and services were up to your expectations. We look forward to welcoming you back and being of service to you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Amman Hotel

Address: Shmeissani Issam Ajluni Street, Amman 11190, Jordan
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Amman
#7 Family Hotel in Amman
#8 Spa Hotel in Amman
#10 Business Hotel in Amman
#11 Luxury Hotel in Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Marriott Amman Hotel 5*
Number of rooms: 292
Official Description (provided by the hotel):
Enjoy the ancient city that was once part of the Decapolis league. Amman, Jordan's capital is at least 5000 years old. Amman is an incredibly pleasant city that offers a wide variety of historical sites and cultural attractions and is complemented by wonderfully welcoming people. At the Amman Marriott Hotel you will be steps away from the allure of this modern yet ancient city. The Amman Marriott Hotel has very easy access to all business and tourist areas of Amman and Jordan. Accommodation in Amman could not be any better with our newly renovated rooms that guarantee a good night's sleep. The Amman Marriott Hotel is Amman's preferred choice for business & social gatherings through legendary service. The qualified staff and hotel facilities combined, translates into more comfort for each guest. Stay at the Amman Marriott Hotel and take pleasure in the true Jordanian hospitality. ... more   less 
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Also Known As:
Marriott Amman
Amman Marriott

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