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“A very pleasant stay” 4 of 5 stars
Review of InterContinental Jordan

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InterContinental Jordan
5.0 of 5 Hotel   |   Islamic College Street | PO Box 35014, Amman 11180, Jordan   |  
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Ranked #3 of 118 Hotels in Amman
Certificate of Excellence 2014
Bangkok, Thailand
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“A very pleasant stay”
4 of 5 stars Reviewed February 18, 2014

The InterContinental in Amman was a very pleasant spot to base our first few days in Jordan from. Well placed near the Rainbow Street and convenient to getting in and out of town to other locations for touring, the InterContinental also caters to a large number of business travelers. The service was impeccable and with executive rooms the executive club was a pleasant addition to our travels. We would have no problems staying here again.

Room Tip: If you can justify it, the executive club rooms are worthwhile given the additions of the club loung...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoine F, Resident Manager at InterContinental Jordan, responded to this review, February 23, 2014
Dear sjwhiteford,

Thank you for choosing InterContinetal as your second home while in Amman, Jordan.

We appreciate you taking the time to make us aware of your experience, and we are pleased to receive praise and acknowledgment of such a positive nature in regards to our services and staff. Your comments will be shared with our entire team, as reinforcement to continue their efforts to make the InterContinental Jordan a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.

Sincerely,
Antoine Flouty
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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868 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
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English first
Jeddah, Saudi Arabia
Top Contributor
113 reviews 113 reviews
55 hotel reviews
Reviews in 29 cities Reviews in 29 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed February 15, 2014

This was my first stay at InterContinental Amman, it's location is perfect close to all businesses and attractions. Staff are very friendly but seems that management has strict rules and staff are unable to help. Being a platinum member I was neither given access to the club lounge nor I was allowed late check out. Breakfast is excellent and has local and international selections of food. I was given room at the recently renovated tower. Rooms are well equipped in the wing.

Room Tip: New renovated tower and pool view rooms
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoine F, Resident Manager at InterContinental Jordan, responded to this review, February 23, 2014
Dear binshakir,

Thank you for your review as regarding your experience. We are glad you liked your room accommodations. However, we greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. We will follow up with the staff to ensure that similar incidents won't happen again. We appreciate your feedback as this is our best resource for improving guest services.

Thank you for your loyalty and for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,
Antoine Flouty,
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sugar Land, Texas
Top Contributor
75 reviews 75 reviews
15 hotel reviews
Reviews in 39 cities Reviews in 39 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 14, 2014

We are on the Ancient Wonders tour with A&K - this one of the hotels that is a part of the tour. We are booked on the Club Level - great views of Amman. The room is roomy - very clean and very comfortable. The staff is very friendly and very helpful. The hotel and the room meets our high expectations when we travel.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoine F, Resident Manager at InterContinental Jordan, responded to this review, February 23, 2014
Dear Burke S,

Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your delightful experience during your recent stay.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing the InterContinental Jordan.

Sincerely,
Antoine Flouty
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
96 reviews 96 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
149 helpful votes 149 helpful votes
2 of 5 stars Reviewed February 10, 2014

So let's cut to the chase:

Pros
- Breakfast is good, with a good variety of foods
- Gym is well equipped

Cons
- I had a bad smell in my room, and I believe that I was not the only one (Two American ladies were complaining the next morning to reception about it)
- My AC kept on making a startling high pitch noise every 15 minutes for 30 seconds (enough to keep you awake)
- After asking for a room with a nice view (which the receptionist qualified as being "The best"), what I saw outside my window (3rd floor) was the concrete top of the restaurant

I was eventually moved rooms (at 2315), but all this seemed unnecessary... Voila.. Next time, try either the Hyatt or the Four Seasons

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoine F, Resident Manager at InterContinental Jordan, responded to this review, February 23, 2014
Dear MatFab,

Thank you for your review regarding your experience. We are glad you liked your Breakfast and Health Club . However, we greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel may have caused. We will follow up with the staff to ensure that similar incidents won't happen again. We appreciate your feedback as this is our best resource for improving guest services.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,
Antoine Flouty
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 3, 2014

Only one complaint with this hotel. The luxury suite next to us had asked for a new bed at 1:30am apparently. Which meant their door was banging constantly for 2 hours 2 nights in a row on a three night holiday for us. Two complaints made verbally and then in person at reception with absolutely no resolution made. Checked out and no apology made either. Was upsetting as otherwise the stay was good, The hotel resturaunts are great,good atmosphere and the rooms are fantastic but the interactions with reception staff was poor.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoine F, Resident Manager at InterContinental Jordan, responded to this review, February 8, 2014
Dear AussieAbroad085,

Let me first thank you for choosing InterContinental Jordan. I greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced during your recent experience with us.

It is our goal to consistently provide finer service and your comments are very important to us. The feedback we receive from our valued guests like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

We know you have many choices when it comes to lodging and we hope you will continue to choose InterContinental Jordan for your future needs.

Best regards,

Antoine Flouty
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 1, 2014

Excellent service, from top to bottom they do a great job of quickly addressing any issues or needs. Definitely recommend stopping for a tea with the gentlemen at the entrance. One escorted me around a expo of Lebanese vendors. Staff also helped me reserve a car for the weekends.

You can hire a hotel taxi for a bit more or grab a yellow cab on the street. I recommend walking a block or so, don't accept the offers of the cabbies right outside the hotel - they ask ridiculous prices. Make sure the drivers use the meters.
Rheem shwarma is two blocks towards Rainbow Street (off second circle) if you're looking for quick, cheap eats.
Was horribly sick following an evening in the hotel Indian restaurant.
Be careful if you get a room with a pool view: The hotel hosts weddings on Fridays, Saturdays and some weekdays. Expect loud music, bagpipes (no kidding, bagpipes!) and even fireworks in some cases. Interesting to watch at first, but slept with earplugs after a while.
Gym is phenomenal - well stocked, open 24/7 for hotel guests. Hot tub, indoor and outdoor pool. Indoor pool might as well be a hot tub, the outdoor pool is quite brisk in the mornings - great for an a.m. wakeup.

Room Tip: You might be tempted to have a pool view (which can be very nice during the day) but very loud on th...
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoine F, Resident Manager at InterContinental Jordan, responded to this review, February 8, 2014
Dear at-travel_safer,

Thank you for choosing InterContinetal as your second home while in Amman, Jordan.

We appreciate you taking the time to make us aware of your delightful experience, and we are pleased to receive praise and acknowledgment of such a positive nature in regards to our services and staff. Your comments will be shared with our entire team, as reinforcement to continue their efforts to make the InterContinental Jordan a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.

Antoine Flouty,
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Top Contributor
94 reviews 94 reviews
51 hotel reviews
Reviews in 29 cities Reviews in 29 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed January 27, 2014

Company choice. Not disappointed when I visited (second time).

As expected of a quality gloabl chain everything is efficient, friendly well trained staff, good restaurants, comforatble room (beds a tad too soft me as I prefer harder ones) and my stay there was extremely pleasant

Looking forward to the next time

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoine F, Resident MAnager at InterContinental Jordan, responded to this review, January 29, 2014
Dear BenDaniels,

Thank you for taking the time to post such a delightful review on Trip Advisor from your recent stay with us at InterContinental Jordan, i am pleased to receive your comments about the friendly attitude you received from our colleagues on your visit to our hotel. Our colleagues will be most delighted to hear about this when we convey to them your message. Your satisfaction is our priority and we do appreciate your choosing InterContinental Jordan for your stay.

On behalf of the hotel, we look forward to welcome you again,

Sincerely,

Antoine Flouty
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Jordan

Address: Islamic College Street | PO Box 35014, Amman 11180, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Amman
#2 Romantic Hotel in Amman
#2 Business Hotel in Amman
#3 Luxury Hotel in Amman
#5 Family Hotel in Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Jordan 5*
Number of rooms: 440
Official Description (provided by the hotel):
InterContinental Jordan is well-established as the area s best business hotel,but leisure travellers are equally at home in the deluxe surroundings. Situated atop one of Amman s seven hills, the hotel is in the heart of the business district, within walking distance of the city centre and a short taxi ride from popular sites such as the Citadel. ... more   less 
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Also Known As:
Intercontinental Jordan Hotel Amman
Intercontinental Hotel Amman
Intercontinental Hotel Jordan

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