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“Memorable stay” 5 of 5 stars
Review of Holiday Inn Amman

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Holiday Inn Amman
5.0 of 5 Hotel   |   Madina Al Munawarah St | PO Box 941825, Amman 11194, Jordan   |  
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Ranked #49 of 118 Hotels in Amman
Amman, Jordan
1 review
1 helpful vote 1 helpful vote
“Memorable stay”
5 of 5 stars Reviewed April 25, 2014

Once I arrived to the hotel the reception staff was so friendly and very fast. The room was very clean and tidy. The service is excellent. The location is great. In addition to that thank you for Mr hand how take care of our stay.this a recommended hotel.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asem2014, Manager at Holiday Inn Amman, responded to this review, May 2, 2014
Dear Guest,

Thank you for your comments regarding you stay. We are looking forward to welcoming you again at Holiday Inn Amman.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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185 reviews from our community

Traveler rating
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    47
    25
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See reviews for
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85
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Jerusalem District, Israel
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 25, 2014 via mobile

room service is very good, but the hotel is old, breakfast is not good at all, on the price paid should definitely get better for a five stars hotel. the price paid is much higher than the services. the location is good as not in much traffic.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asem2014, Manager at Holiday Inn Amman, responded to this review, May 2, 2014
Dear Guest,

Thank you for your comments for your stay. Guest's feedback is very important to us. We are looking forward to welcoming you again at Holiday Inn Amman.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hawthorne, New Jersey, United States
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 19, 2014

I cannot recommend the Holiday Inn located in Amman Jordan except that the price is fairly reasonable.
The problem with the hotel as far as I am concerned is:

Mediocre breakfast that does not take into account more western tastes in food
On site restaurants in general are mediocre
Room was drab, needed updating in décor..the phone itself was very poor, a lot of static even on calls within the hotel
Gym equipment old, badly in need of updating

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asem2014, Front Office Manager at Holiday Inn Amman, responded to this review, April 20, 2014
Dear Guest,

Thank you for your comments regarding your stay at Holiday Inn Amman. Guest feedback is very important to us and we are looking forward to welcoming and serving you again at Holiday Inn Amman.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 14, 2014

Definitely a business hotel. Has all the facilities that you could want in a stop off through Amman. Restaurants are good and service excellent. The pool unfortunately was empty when we travelled which was a bit of a let down after 2 weeks on the road. They organized a well valued hotel car to the airport much cheaper than taxis on the road (JOD30).

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asem2014, Front Office Manager at Holiday Inn Amman, responded to this review, April 20, 2014
Dear guest,

Thank you for your comments regarding your stay at Holiday Inn Amman. I am very pleasant to know that you enjoyed your stay with us. I am looking forward to welcoming you again at Holiday Inn Amman.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Europa
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 4, 2014

As frequent traveller, I expected a lot more from a 5-star labelled hotel of that brand. It is not worth its money for many reasons:
Though the room was as spacious as required for that category, and a plate of fruits was offered, which can be considered standard in the middle east, it lacked cleanness, the air-condition/heating system was not working, hairs were in the sink, the bath tub was not properly cleaned, and the bathmat missing.
Besides, the smoke detector was beeping every few seconds right in front of the door 24/7. Even though I was told that they would check the fire alarm and the broken heating system, I was never informed about the result (which I could hear/feel myself anyways since absolutely nothing was done about it).
In the coffee bar, service was poor; three waiters not carrying about customers, not taking orders but standing at the bar and chatting. Breakfast for an extra 15 Dinar is neither worth the money. Again, service there is slow, staff not motivated and the buffet is not regularly refilled. You also have to wait quite a while before anybody takes care of you for tea and coffee.
Unfortunately, I was deeply disappointed by most things, including needing to bargain for getting late check-out approved.
Naive as I was, and having booked on the hotel's webpage, I was quite surprised to find the hotel in a different location from what the map says, according to the hotel's own webpage: not close to King Talal Street in the city centre, but ten kilometres away in Al Tela al Shamali, in Al Madena Al Monawarah Street! Be prepared to stay in an area that most tourists will never see...
You can definitely get better value for money in Amman than that.

  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Amman, responded to this review, April 19, 2014
Dear Ein_Travelnder,

Thank you for your comments regarding your recent stay. I am sincerely sorry that this visit was not 100% due to your dining experience being sub standard and level of service received being below par. We take all comments seriously and I assure you yours will be addressed with management to ensure similar incidents are avoided in the future.

Again, thank you for your time in writing us a review and our apologies for the inconvenience.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Thomas
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 23, 2014

This hotel was a very good value for the money. The restaurants were very good & the gift shop was perfectly nice. The location was good - although it is not situated to walk anywhere, however the staff is very accommodating and friendly, the rooms were clean and adequate.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asem2014, Front Office Manager at Holiday Inn Amman, responded to this review, April 20, 2014
Dear Guest,

Thank you for you feedback regarding your stay at Holiday Inn Amman. We are looking forward to welcoming you again soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Amman

Address: Madina Al Munawarah St | PO Box 941825, Amman 11194, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access Airport Transportation
Hotel Style:
#29 Luxury Hotel in Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Holiday Inn Amman 5*
Number of rooms: 218
Official Description (provided by the hotel):
Holiday Inn Amman is situated in a prime location in western Amman, conveniently close to shopping centres and just a 30-minute drive from Queen Alia International Airport. The hotel is a perfect base to explore the many places of interest in the surrounding area of Jordan, which includes the Dead Sea and Mount Nebo.Holiday Inn Amman offers 218 thoughtfully appointed guest rooms and suites, all featuring modern amenities and high-tech equipment. There are non-smoking rooms and rooms specially equipped for disabled guests. Holiday Inn Amman offers a variety of Restaurants and Guests can choose from a diversity of dining options in addition to 24-hour Room Service. For meetings and banquets, Holiday Inn Amman features a large multi-purpose hall that can host a variety of social and business gatherings for up to 1000 guests. A comprehensive range of audio-visual equipment and a range of business services provide for the needs of the business traveler.Holiday Inn Amman also offers High Speed Internet Access in its floors and. In addition to the availability of wireless connection within different areas of the Hotel and a Business Center facilities. The hotel's recreational facilities offer an outdoor swimming pool and bar, a Fitness Centre, sauna, Jacuzzi and steam room. Additional amenities include a hairdresser, beauty salon and a barber shop. There is also complimentary on-site parking. ... more   less 
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Also Known As:
Holiday Inn Amman Hotel Amman
Amman Holiday Inn

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