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“Better than the Crowne Plaza” 3 of 5 stars
Review of Holiday Inn Amman

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Holiday Inn Amman
5.0 of 5 Hotel   |   Madina Al Munawarah St | PO Box 941825, Amman 11194, Jordan   |  
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Ranked #48 of 116 Hotels in Amman
Dubai, United Arab Emirates
Top Contributor
93 reviews 93 reviews
44 hotel reviews
Reviews in 37 cities Reviews in 37 cities
46 helpful votes 46 helpful votes
“Better than the Crowne Plaza”
3 of 5 stars Reviewed September 22, 2012

Of the three IHG hotels in Amman, the Holiday Inn rates better than the Crowne Plaza.

I was lucky enough to be upgraded to one of the executive floor rooms, which was fairly average, the good point though was free internet, very useful considering that whilst on business I practically live online.

The first two mornings, the breakfast was about above average, however on my last morning (a Friday) I arrived downstairs to find what could easily have been an aftermath of a plague of locusts, barely crumbs left on the buffet, and I managed to take the last drops from a juice container that was not topped up during the 15 minutes I spend there after fortunately at least having a freshly made omelet.

It did appear there were too few staff for the number of guests (99% of them Chinese who were here for some Chinese exhibition). I ended up going back to my room for a cup of tea as none of the waiter staff were available.

Which brings me to the in room facilities, I have never seen such a short cable on any electrical equipment ever!

The AC is a bit noisy, however it was cool enough in the evening to sleep with it switched off.

The bar is expensive, 17JD for two Gin and Tonics!

WiFi is erratic too, just as well it was free, I had to frequently re-sign on with my iPhone in the middle of using iMessage when texting.

Staff are friendly enough, especially the reception staff and in the coffee shop.

As with anywhere in Jordan, too many people smoke, it is difficult to escape the smell, and all clothes require laundering on my return home.

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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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175 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Rome, Italy
Top Contributor
58 reviews 58 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 1, 2012

Overall, this hotel is great (rooms, facilities, food and service). Arrangements for business meetings and small conferences are really excellent. The main problem I always have with this hotel is that you have to stop breathing as soon as you step in... people are smooking everywhere in the looby, bars, restaurants, rooms, everywhere. Complained about this a couple of times to hotel management but nothing was done.. Would they be targetting smookers as a priortity customers? Worst scenario was at the health club, as i walked out of the gym and sauna etc., the guy in charge was actually smooking right at the counter of the club! No further comments..

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Amman, responded to this review, September 25, 2012
Dear R S,

Thank you for your feedback. We are glad you enjoyed the room accommodations, facilities and food served during your stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We certainly understand the discomfort brought about by the unusual smell. Your comments will be passed to the appropriate department for monitoring and improvement. We always welcome opportunity to improve. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,

Zelyn N
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed July 16, 2012

I stayed here three nights July 2012. I have to say I was satisfied with all aspects of the service and accommodation and have no complaints.

The hotel itself is modern and bright. I checked in immediately and had no problems. I found the front desk staff to be friendly and helpful. I asked for a non-smoking room on a quiet floor and they were happy to oblige. The room itself was big and bright – very clean and well appointed. It contained two queen sixe beds. The bed was clean and comfortable and I slept really well all three nights. The bathroom was spacious and clean – no cracks in the tiles or mould that is so common in hotels all over the world.

The room WIFI is maybe a bit expensive at JD 10 per day although I have pad more elsewhere.
The restaurant is Ok – nothing special but on a par with similar hotels around the world. I thought the breakfast buffet was great. There was a wide selection of different breads and pastries, cerials, meats, cheese, fruit etc. The coffee was great.

I ordered a couple of room service meals and found them to be great. The portion sizes were very large and all the food was well prepared. The waiters were all very polite and efficient.
Check out at 03.00am was fast and efficient – no problem. The bill was right first time and the overall cost very competitive. In my opinion the cost is good value for the standard of accommodation.

The hotel also features a really interesting gift shop and there is a barber shop.

Overall I rate this hotel highly. I have stayed in better but more often I have stayed in worse.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 13, 2012

Especially thanks for Sarah one of the guest relation officer at the Holiday Inn Amman - Jordan by assisting me to get cake surprised for my brother, as special occasion my brother choose Holiday Inn Amman Jordan to celebrate his birthday.

i was called even last minute and she is very kind and helpful - keep it up good work Sarah... again thanks for your good effort ! and for your information my brother was surprised and he was little bit wondering and he told to the waiter who send the cake that he did not order any cake but the staff said that the cake is for him .....

it was really surprised for my brother and he SMS me by midnight and i told him that i am the one who arranged with Sarah ..... my brother said that its nice cake and made him smile !! thanks Sarah -- Regards Alius Perdana

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karachi, Pakistán
Senior Contributor
48 reviews 48 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 12, 2012

It is a very nice hotel. I have stayed in it twice and have been very satisfied with the quality of the rooms, restaurant and service. The restaurant changes the buffet menu regularly, which is important if you stay in a hotel for more than a couple of days. Although the hotel is a little far from downtown, it is fairly well connected.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 24, 2012 via mobile

It was a great Hotel one of the Best Hotel I have stayed at.
Reception Staff was very Helpfull
Room was really clean and comfortable. The bed was great and really comfortable.

I had a problem bout the minnebar in my room I got charged stuff the I didn't eat. Maybe the HK grew ate it lol but its fine it was only 30JD it's ok.

I also had a problem at the bar the charged me over 300JD for damn beers??? What the Hell was that I called the manager at the bar and the people in charge and they said they can't do nothing and them they told me to leave. I mean WOW how would u kick your customer out ??


But just a big hint plz everyone Becarefull don't get ripped off at the Bar and the Hotel Taxi. He makes you tip him hahah.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Amman, responded to this review, June 7, 2012
Dear danny s,

Thank you for your review regarding your experience. We are pleased you enjoyed your room accommodations and our facilities. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff at the bar may have caused. I will follow up with the staff to ensure that similar incidents won't happen again. I appreciate your feedback as this is our best resource for improving guest services.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Regards,
Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aschaffenburg, Germany
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 14, 2012

Dear Tripadvisor Friends,
I stayed already two times in this Hotel.

The Hotel staff is very friendly. The rooms are OK. Breakfast is very big and provides
for every taste something. Hotel Restaurant, Lobby Cafe, small gift shop where you
can buy also essentials and some other shops are located on the ground floor.
There is a second bar/restaurant/bistro at the second floor with Disco in the evening.
I never heard the Disco in my room. It is a quite calm place to stay.

Negative aspects are the prices, location, the old style of the rooms and it could be a bit
more cleaner. There are always Taxi outsite.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Amman

Address: Madina Al Munawarah St | PO Box 941825, Amman 11194, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Luxury Hotel in Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Holiday Inn Amman 5*
Number of rooms: 218
Official Description (provided by the hotel):
Holiday Inn Amman is situated in a prime location in western Amman, conveniently close to shopping centres and just a 30-minute drive from Queen Alia International Airport. The hotel is a perfect base to explore the many places of interest in the surrounding area of Jordan, which includes the Dead Sea and Mount Nebo.Holiday Inn Amman offers 218 thoughtfully appointed guest rooms and suites, all featuring modern amenities and high-tech equipment. There are non-smoking rooms and rooms specially equipped for disabled guests. Holiday Inn Amman offers a variety of Restaurants and Guests can choose from a diversity of dining options in addition to 24-hour Room Service. For meetings and banquets, Holiday Inn Amman features a large multi-purpose hall that can host a variety of social and business gatherings for up to 1000 guests. A comprehensive range of audio-visual equipment and a range of business services provide for the needs of the business traveler.Holiday Inn Amman also offers High Speed Internet Access in its floors and. In addition to the availability of wireless connection within different areas of the Hotel and a Business Center facilities. The hotel's recreational facilities offer an outdoor swimming pool and bar, a Fitness Centre, sauna, Jacuzzi and steam room. Additional amenities include a hairdresser, beauty salon and a barber shop. There is also complimentary on-site parking. ... more   less 
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Also Known As:
Holiday Inn Amman Hotel Amman
Amman Holiday Inn

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