I switched to this hotel in the second half of my business stay in Amman, and I don't regret it. I wish I had switched earlier. My room was great -- clean, spacious with a sleek design. WiFi is available in the rooms, but you have to renew your lease every 24 hours, which is kind of annoying, but not a huge hassle. The cleaning staff were friendly and listened to my requests. The lounge area was a good hang out place, but of course was filled with smokers.
Only drawback is the walls are rather thin, so you can hear almost everything going on in the hallway, or sometimes even in the other rooms on either side of you. I was on the 5th floor, and they were doing renovations on the 9th -- I could hear all the work as if it were going on right above my head!

Well run chain hotel with modern decent size rooms. The reception area was attractive and the reception staff were welcoming. We ate out in the evenings but breakfast was plentiful with lots of choices. Not very convenient for central Amman but that didn’t matter to us as we were being picked up and taken to the tourist sights of Amman and nearby Jerash. The outdoor pool looked to be a good size for swimming but it was closed despite it being late April; the indoor pool was more a fun pool and wasn’t really suitable for lap swimming.

The location, on the outskirts of Amman, is really nothing special. No restaurants, bars or shops within walking distance. We took a taxi to Amman center and had dinner at the top floor of the hotel in the Syrian restaurant. Rooms are OK (also available with connecting doors), although it was evident that the rooms were used by heavy smokers. Breakfast is very good with good bread. ATM in the lobby, parking lot available. We booked this hotel mainly because of the heated indoor swimming pool (we visited the hotel during the rather chilly December month), for our children (11-13 years). Big disappointment: the facilities (swimming pool, gym) are forbidden for children under 16. When we complained the staff even mentioned 18 years as minimum age. They could not give any valid reason for this minimum age. It would not make any difference if we would accompany our children. I guess children are considered a nuisance for the other guests in the facilities. No more Crown Plaza for us.

With a 4 night stay the rooms were substandard and therefore I was in 3 different rooms. Room 1, the bed was toooooo soft and there was visible mold growing in the bathroom. This was suppose to be a newly renovated room. Getting the personal in this 5 star hotel to help was difficult at best. Room 2 had a desk that shook a lot and there was a large crack in the drywall. Again the bed was too soft and back aches were happening. Finally after complaining again, room number 3 was received. This room was much better. In the move from room to room, a pair of shoes was misplaced and the attitude was that, "It is not our problem!" The duty manager came to apologize for the rooms and I informed him of the terrible service. They do not smile, the workers are not happy. Keeping the temperature in the room under control was very difficult.
The manager gifted a fruit basket and a bottle of wine. I wanted to taste the wine the next day. When going to the bar with the bottle to have them uncork it, it was like interrogation central! The attitude was bad if not worse.

Do not stay here. 5 star hotel that has a hard time for even 1 star. :)