We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rude unhelpful staff” 2 of 5 stars
Review of Crowne Plaza Hotel Amman

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Crowne Plaza Hotel Amman to your Saves list
Crowne Plaza Hotel Amman
5.0 of 5 Hotel   |   King Faisal Bin Abdul Azia | P.O. Box 950555, Amman 11195, Jordan   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #4 of 118 Hotels in Amman
Birmingham, United Kingdom
Contributor
19 reviews 19 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Rude unhelpful staff”
2 of 5 stars Reviewed December 7, 2012

The hotel was the highest upgrade in the options for a long weekend package to Jordan, including Petra. The hotel is very tired and badly in need of some affection. The breakfast was excellent. The reception and bell staff were rude, unhelpful and inefficient. They even complained to our guide that we had not tipped the porters and we pointed out that was because they didn't touch our bags, everyone in the group and brought their own bags down. In London a hotel like this would be lucky to get two stars ,

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, December 22, 2012
Dear Sir/Madam,

Greeting from Crowne Plaza Amman, Hope this well finds you well,

I would like to thank you for taking the time to write about your stay experience, which is the base for further improvement,

We do apologize for the unpleasant stay and rest assure that all points were treated seriously with the concern department and proper action have been set to avoid such inconvenience repeated in the future,

Thanks again for staying with us and looking forward to welcome you again at Crowne Plaza Amman to show different positive experiences.

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

372 reviews from our community

Traveler rating
    151
    136
    58
    17
    10
See reviews for
19
55
33
158
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Top Contributor
61 reviews 61 reviews
32 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed December 4, 2012

i stayed here 4 nights in november , the staff was very nice and food was good !
i was sick with a stomach flu and they sent me everything u can think to get better they were so sweet esp the room service people ,, i did have a problem with the house keeping the room was dirty and to them it was clean ! i dont know how if theres dirt in the sink and stains on the sheets thats clean , but they did fix the problem quickly which was good, there are many great hotels in amman i would suggest trying a different one , would not be returning here, i stayed at the hyatt in the beg of my trip and it was wonderful , hotels are a dime a dozen does not fit in my standards . but the staff was great!!!

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, December 10, 2012
Dear Madam,

Greeting from Crowne Plaza Amman, Hoping this email will find you well,

I would like to thank you for staying with Crowne Plaza Amman, as well for sparing the time to share your stay comments and feedback,

We are pleased to hear that you have enjoyed part of our services and facilities, while few services were unpleasant and bothered your stay. We would like to thank for raising it up to our attention, and rest assure that your comments are seriously handled with the concern department and proper actions are set for further improvement

Please accept our apology for the unpleasant cause and we are looking forward to welcome you again at Crowne Plaza to show further improvements.

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 26, 2012

Stayed two nights at end of group package tour. Comfortable room, though softer armchairs would have been good for relaxing reading. Very comfortable bed & bedding. Bathroom compact but well-appointed.

Outdoor pool closed for season; indoor pool good and ladies spa area splendid (jacuzzi, sauna, steamroom, jetshower - had it all to myself both visits). Pity it's a slippery, badly-lit, outdoor walk (down steps, across courtyard, up steps) to get to pool and spa area.

Hotel information doesn't tell you where anything is - top flooor restaurant, mezzanine floor for pool, etc. Also no mention of the free wi-fi (not under "I" for internet or "W" for wifi in the A-Z listing): it works well when you find it (faster connection available for payment). And for all the facilities, nowhere to buy stamps at 9.10 in morning on our departure (shop allegedly open 9am). (Postcards had to be sent from UK!)

Breakfast buffet the best of our trip, splendid variety for all tastes. Pity the evening buffet meal was not on offer either night (because weekend offseason?). You can apparently eat from any menu in any venue (or perhaps only because it was so quiet?), so after one meal in the top-floor Arabic restaurant where we were almost the only diners (watching the night-time view go in and out of the clouds), we ate from its menu in Jasmine Lounge the 2nd night and enjoyed watching the world go by including an incoming wedding party.

Nowhere to walk to, and nowhere near the historic/interesting areas of town - but our tour company presumably couldn't find appropriate standard of accommodation in a better location. Location probably ideal for business visitors, less so for interested tourists.

Room Tip: There are non-smoking floors.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, November 28, 2012
Dear Madam,

Greeting from Crowne Plaza Amman Team, hope this will find you well,

I would like to take this opportunity to thank you for sparing the time to write about your experience at Crowne Plaza Amman,

We are too pleased and delighted to know that you have enjoyed your stay with us, whilst addressing all valuable comments in your review with concerns area for further improvement and better guest experience,

Thanks again and the team looking forward to welcome you again at Crowne Plaza Amman.

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 12, 2012

I stayed for 2 days for a business in a standard room in November. I have to say that the rooms need improvement especially the carpet should be replaced. The food is really poor compared with other 5 star hotel but overall the hotel is ok to stay for a couple of days for the excellent location.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, November 18, 2012
Dear Mr. Mukhtar,

Greeting from Crowne Plaza Amman, Hope this will find you well,

I would like to take this opportunity to thank you for choosing Crowne Plaza Amman for your recent visit to Jordan, as well, for taking the time to share your stay experience,

We do apologize for the unpleasant stay and rest assure that your comments has been addressed seriously and proper action has been set accordingly,

We are looking forward to welcome you soon at Crowne Plaza Amman to show further improvement towards your comments .

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertfordshire
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed November 8, 2012

The one thing I will remember about this Hotel is that the Bed I had was super soft and I had a great sleep in a quiet room. I stayed at this Hotel as part of a tour group and others on the tour found the same. We used the Hotel as a base to Tour Amman and the local area leaving and returning by Coach, the only meals I had at the Hotel were the Breakfasts which were satisfactory to start the day. Staff in the Restaurants and on arrival were very helpful.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, November 10, 2012
Dear Sir,

Greeting from Crowne Plaza Amman,

Its a pleasure to know that you have enjoyed your stay with us, as well I would like to thank for sparing the time to write about your stay experience.

Looking forward to welcome you in Amman the soonest.

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 1, 2012

Nice hotel, good sized room , big lobby, nice food , good service , bit slow in breakfast time but it is OK, variety of breakfast buffet is not matching the branded name , need little upgrade , hotel staff are hospitable and friendly , need to improve only the breakfast service and variety, food in the lobby is delicious and the service is efficient , the rooms amenities are OK , need to check the hidden lamp over the window it goes off and on many times , my laundry bags and list where never replaced in my room since I used them from day one , I got the newspaper once but nothing for the other 2 days although I am priority club member .

Room Tip: the room is OK around 28 to 32 SQM
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, November 4, 2012
Dear Mr. Hany,

Greeting from Crowne Plaza Amman,

I would like to take this opportunity for thanking you for choosing Crowne Plaza Amman for your recent stay in Jordan, as well for sparing the time to share with us your stay experience.

The valued comment you have mentioned are highly appreciated and they are the base for further improvement, please rest assure that those comment will be treated seriously and proper action will be set accordingly to avoid such comments repeating on the future,

Again, Thanks for you and looking forward to welcome you again at Crowne Plaza Amman.

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coquitlam, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 28, 2012

I'm a HIG Group Priority Club Platinum member and recently stayed at this property Oct 20-24th on business and can't say enough about how well they treated me, excellent room/conveniences and really enjoyed the Roof Top Members Lounge for Breakfast & Afternoon Drinks.

The Front Desk Staff & Management were also very helpful and polite as was all the staff and I found the Lobby Bar and V Bar had great service and attitude.

All the staff were very friendly and helpful and can't say enough about the place as I have over 1Mn points and in fact used points for the trip and also wish to compliment Priority Club on the ease of booking using same NEVER a fuss or hassle booking rooms on Reward Points.

I'll be going over again on a frequent basis on business and will definitely stay there again as it's convenient and easy to get to/from meetings.

Well Done Crowne Plaza Amman!!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, October 30, 2012
Dear Mr. John,

Greeting from Crowne Plaza Amman, Thanking you for choosing Crowne Plaza Amman for your recent stay in Jordan,

Its pleasure to hear that you have enjoyed your recent stay with us, which is the base to encourage the team for more enhancement for the service provided.

Looking forward to welcome you soon at Crowne Plaza Amman,

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crowne Plaza Hotel Amman? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Amman

Address: King Faisal Bin Abdul Azia | P.O. Box 950555, Amman 11195, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Amman
#4 Luxury Hotel in Amman
#5 Business Hotel in Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Amman 5*
Number of rooms: 279
Official Description (provided by the hotel):
Crowne Plaza Amman Hotel is only 30 minutes drive from Queen Alia International Airport and enjoys a prime location in the heart of Amman's City Center,business district and major shopping areas. The Hotel has 279 guestrooms, all are equipped with modern amenities any travel would need. The hotel's leisure facilities are outstanding with heated indoor and outdoor swimming pools, sauna, jacuzzi, Turkish bath and two tennis courts, not to mention the extensive list of facial & body treatments by the Thalgo Spa. 6 Restaurants & lounges satisfying all tastes & expectations. For the business traveller, the hotel has a fully equipped Business Center and a choice of 5 meeting rooms accommodating from 400 to 25 guests and delegates in a variety of setups. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, IHG, Expedia, Orbitz, Priceline, Despegar.com, Odigeo, TripOnline SA and Hotels.com so you can book your Crowne Plaza Hotel Amman reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Amman
Amman Crowne Plaza

Owners: What's your side of the story?

If you own or manage Crowne Plaza Hotel Amman, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.