We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Seen better” 3 of 5 stars
Review of Crowne Plaza Hotel Amman

Save Saved
You added Crowne Plaza Hotel Amman to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Crowne Plaza Hotel Amman
5.0 of 5 Hotel   |   King Faisal Bin Abdul Azia | P.O. Box 950555, Amman 11195, Jordan   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
IHG Special up to 25% Off
Ranked #2 of 115 hotels in Amman
Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Seen better”
3 of 5 stars Reviewed November 12, 2012 via mobile

I stayed for 2 days for a business in a standard room in November. I have to say that the rooms need improvement especially the carpet should be replaced. The food is really poor compared with other 5 star hotel but overall the hotel is ok to stay for a couple of days for the excellent location.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, November 18, 2012
Dear Mr. Mukhtar,

Greeting from Crowne Plaza Amman, Hope this will find you well,

I would like to take this opportunity to thank you for choosing Crowne Plaza Amman for your recent visit to Jordan, as well, for taking the time to share your stay experience,

We do apologize for the unpleasant stay and rest assure that your comments has been addressed seriously and proper action has been set accordingly,

We are looking forward to welcome you soon at Crowne Plaza Amman to show further improvement towards your comments .

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

298 people have reviewed this hotel

Traveler rating
    115
    111
    48
    16
    8
See reviews for
15
43
26
125
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hertfordshire
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 8, 2012

The one thing I will remember about this Hotel is that the Bed I had was super soft and I had a great sleep in a quiet room. I stayed at this Hotel as part of a tour group and others on the tour found the same. We used the Hotel as a base to Tour Amman and the local area leaving and returning by Coach, the only meals I had at the Hotel were the Breakfasts which were satisfactory to start the day. Staff in the Restaurants and on arrival were very helpful.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, November 10, 2012
Dear Sir,

Greeting from Crowne Plaza Amman,

Its a pleasure to know that you have enjoyed your stay with us, as well I would like to thank for sparing the time to write about your stay experience.

Looking forward to welcome you in Amman the soonest.

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 1, 2012

Nice hotel, good sized room , big lobby, nice food , good service , bit slow in breakfast time but it is OK, variety of breakfast buffet is not matching the branded name , need little upgrade , hotel staff are hospitable and friendly , need to improve only the breakfast service and variety, food in the lobby is delicious and the service is efficient , the rooms amenities are OK , need to check the hidden lamp over the window it goes off and on many times , my laundry bags and list where never replaced in my room since I used them from day one , I got the newspaper once but nothing for the other 2 days although I am priority club member .

Room Tip: the room is OK around 28 to 32 SQM
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, November 4, 2012
Dear Mr. Hany,

Greeting from Crowne Plaza Amman,

I would like to take this opportunity for thanking you for choosing Crowne Plaza Amman for your recent stay in Jordan, as well for sparing the time to share with us your stay experience.

The valued comment you have mentioned are highly appreciated and they are the base for further improvement, please rest assure that those comment will be treated seriously and proper action will be set accordingly to avoid such comments repeating on the future,

Again, Thanks for you and looking forward to welcome you again at Crowne Plaza Amman.

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coquitlam, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 28, 2012

I'm a HIG Group Priority Club Platinum member and recently stayed at this property Oct 20-24th on business and can't say enough about how well they treated me, excellent room/conveniences and really enjoyed the Roof Top Members Lounge for Breakfast & Afternoon Drinks.

The Front Desk Staff & Management were also very helpful and polite as was all the staff and I found the Lobby Bar and V Bar had great service and attitude.

All the staff were very friendly and helpful and can't say enough about the place as I have over 1Mn points and in fact used points for the trip and also wish to compliment Priority Club on the ease of booking using same NEVER a fuss or hassle booking rooms on Reward Points.

I'll be going over again on a frequent basis on business and will definitely stay there again as it's convenient and easy to get to/from meetings.

Well Done Crowne Plaza Amman!!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, October 30, 2012
Dear Mr. John,

Greeting from Crowne Plaza Amman, Thanking you for choosing Crowne Plaza Amman for your recent stay in Jordan,

Its pleasure to hear that you have enjoyed your recent stay with us, which is the base to encourage the team for more enhancement for the service provided.

Looking forward to welcome you soon at Crowne Plaza Amman,

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo
Top Contributor
55 reviews 55 reviews
47 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 27, 2012

Well the face-lift started in only 2 floors (third and fourth), but comes at an added price! Other than that it is as expensive as other better coices, so there isn't really an advantage in staying there, also the staff V-Lounge (pub and steakhouse) are not well trained, and twice I get the wrong order! It is not a smoker-friendly hotel, also my suggestion of putting a bench by the entrance for smokers to sit was alway ignored. The coffee-shop needs an urgent re-painting/re-lighting as it is ver dull to the extent of putting guests like me in a depressive mood.

  • Stayed October 2012, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, October 30, 2012
Dear Mr. Hazem,

Greeting for Crowne Plaza Amman.

I would like to thank you for sparing the time to share with us your experience about the recent stay at Crowne Plaza Amman,

I do apologize for the unpleasant stay experience and rest assure that all comments will be seriously addressed for proper action to avoid such comments repeating again,

Again, sorry for the dissatisfaction and convenience cause and looking forward to welcome you again at Crowne Plaza Amman to show further improvement and better satisfaction.

Please let me know if i can at your disposal for any further query you might need.

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 21, 2012

This is the second time I have stayed in Crowne Plaza in Amman -- once in March 2012, and now again in October 2012 -- both stays a week or more. With Ambassador Platinum status and having brought 9+ other coworkers with me on both trips, the management comped most of us with complimentary R Floor lounge access, and a complimentary breakfast buffet. Rooms were a bit on the small side, and appeared to be somewhat weathered, but they were adequate for our needs. Service in the rooms, at the lounge and at breakfast was responsive, and management did follow up to check our satisfaction level. While the rooms might not be as spacious or as nice as Intercon-Amman, the service here is MUCH better than that other IHG establishment. I would definitely stay here again.

Room Tip: If Priority Club Gold or above, be sure to mention at check in -- you may be eligible for upgrades/c...
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, October 23, 2012
Dear Sir,

Greeting from Crowne Plaza Amman, hoping this will finds you well,

I would like to thank you for chosing Crowne Plaza Amman for you recent visit to Jordan, as well for sparing the time to write about your stay experience, which is the base for further improvement,

It a pleasure that you have enjoyed your stay and back home with good and satisfied stay,

The team here are looking forward to welcome you again and will spare no efforts to make your stay an enjoyable one.

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 14, 2012

i always stay in the Crowne Plaza when i am working in Jordan. as it is a business trip, i need the following:

- good room
- gym
- access to taxis
- bar

Crowne Plaza, Amman offers all the above. nice rooms, good size and has the mods 'n' cons you need.. iron, telly with channels and wifi

gym there does require a little treck around the hotel, but it is modern and big.

plenty of taxis outside (always agree a price first)

bar for beers if you need it.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, September 16, 2012
Dear Mr. James,

Greeting from Crowne Plaza Amman,

It's highly appreciated that you spare sometime to write and share your review and feedback for your recent stay at Crowne Plaza Amman, the team are pleased to hear that you have enjoyed your stay, Looking forward to welcome you at Crowne Plaza Amman again,

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Crowne Plaza Hotel Amman? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Amman

Address: King Faisal Bin Abdul Azia | P.O. Box 950555, Amman 11195, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Amman
#2 Spa Hotel in Amman
#3 Business Hotel in Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Amman 5*
Official Description (provided by the hotel):
Crowne Plaza Amman Hotel is only 30 minutes drive from Queen Alia International Airport and enjoys a prime location in the heart of Amman's City Center,business district and major shopping areas. The Hotel has 279 guestrooms, all are equipped with modern amenities any travel would need. The hotel's leisure facilities are outstanding with heated indoor and outdoor swimming pools, sauna, jacuzzi, Turkish bath and two tennis courts, not to mention the extensive list of facial & body treatments by the Thalgo Spa. 6 Restaurants & lounges satisfying all tastes & expectations. For the business traveller, the hotel has a fully equipped Business Center and a choice of 5 meeting rooms accommodating from 400 to 25 guests and delegates in a variety of setups. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, IHG, Expedia, Booking.com, Travelocity, Agoda, Tingo, BookingOdigeoWL, Despegar.com, TripOnline SA, Hotels.com, Otel and Venere so you can book your Crowne Plaza Hotel Amman reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Amman
Amman Crowne Plaza

Owners: What's your side of the story?

If you own or manage Crowne Plaza Hotel Amman, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.