I was a victim of a well organized robbery in that hotel, my money was stolen from the safe in my room, everything was arranged in a professional way.. the safe was opened and the money was stolen then the safe was closed while there's only one way to open and close it which is the master key and this key is in the manager's drawer !!! Anyhow I called the police while I think it was the responsibility of the hotel to investigate. I'm sure it was a pre-planned accident specially when I knew that the security cameras do not work properly and the security system of the room safes is not secure.Take care and double think before you book...

Crystal Hotel was a good place to stay as a base to visit the sites around Amman. Very helpful staff who were set to please. They were very helpful in assisting me to relocate lost luggage from the airport which was very much appreciated. Room was comfortable, clean and welcoming. Good shower facilities. Breakfast was good and great coffee. Good rates.

We stayed in the hotel on our last day in Jordan after traveling for 10 days and we were really satisfied with the choice. It's location is very convenient, especially if you don't like the downtown hassle. It is a hidden in a small alley and it was a bit difficult to find it as we were driving our own car, but the staff came with their car and picked us up and also upgraded us to a suite for free.The room was big, modern and clean and the bathroom was the best we've seen in the country. The mattress and the pillows were excellent too.

Also, the nearest mosque is not so close as with other hotels we went, which was great as we didn't wake up at 5 in the morning as usual.

I had arranged for a airport transfer which I must say I was shocked to find the driver waiting for me...I arrived at the hotel easily checked in. The room was fantastic...big beds, cable tv, air con, nice bathrooms.....I was pleasantly surprised. a lady at the reception desk was extremely helpful during my stay. She helped me arrange for a car to take me to Jerash, Umm Qis and Aljun Castle. Overall an awesome place to stay in Amman