This is a nice hotel in general but falls short in providing 4 star service. The Executive suites are very spacious but Junior suites are actually small rooms without any suite facilities like lounge or dining areas. The suites/rooms are well maintained, clean and comfortable. The housekeeping service is good but cant say the same thing about room service where I didn't find consistency of standard. I was there during Ramadan, so that could be a factor although it shouldn't be in a Hotel.
The beds are very comfortable & pillows/linens/blankets are of good quality.
Bathrooms are clean & reasonably spacious.
The staff of the hotel are well-mannered & attentive but there is a lack of natural warmth that one would expect from the staff a hotel of this category.
Internet connection (complimentary) broke down a few times during my stay but when available the speed is very good.
There is a Pizza Hut opposite the hotel and if you turn left form the hotel entrance and walk for 10 minutes a number of dining options are available (fast food, Lebanese restaurants, a food court etc.) For both Dining & shopping I would recommend a 1 JD(1.5 USD) taxi ride to Mecca Mall where there is a big food court with lots of options and a number of Cafes & Restaurants.
Overall, a clean & comfortable hotel but not a 4 star property. Considering the rates of hotesl in Amman, Quality Suites provides value for money.
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