Stayed here for a week over passover and a couple of days after it.
A) Service for once true 5 star service. Best in Tel Aviv. The staff are trained to be nice it seems unlike most other TLV hotels. We had a problem with noise, and they upgraded us from Club to Royal floor which made a massive difference and made our stay worthwhile.
B) Breakfast in the Royal lounge was awesome. No kids, no fighting to get what you need, they offer you coffee all the time and ask if you need anything. The breakfast selection is smaller than what is available downstairs, but it's the best of the breakfast anyway.
C) Royal floor bedrooms decorated rather nicely, and seemed much quieter than even 2 floors lower (better double glazing perhaps)?
D) location is great as you are not in the south, nor in the north of the beach area but right in the middle so practically all of tel aviv is an easy walk.
A) the regular rooms (and even the club rooms) are maybe 3 star level at best. Where else in the world would a five star hotel still offer a tiny double bed (they call it queen but it's too small) and not king as the standard? Small TV too..
B) The beach opposite is being renovated and the beach is not accessible and the noise is awful. Not Sheraton's fault though, but prices should be put down to reflect this or a note should be put on the website so people know about it and can choose if it's an issue for them.
C) Club lounge was shut so everyone was 'upgraded' to Royal Lounge. It was not an upgrade as twice as many people there and in the evenings it was like a zoo, most nights we could not even get a chair let alone a table.
D) Royal lounge food throughout the day and evenings (apart from the lovely breakfast) was rubbish. A few nuts and olives, some carrot sticks, a couple of cheeses, some cake slices and occasionally if lucky some warm food which looked like yesterdays leftovers stuck together to make a dish (and which was never filled and only available for an hour or two in the day which was zoo time). The same thing day after day... the lounge food standard is probably the worst in Tel Aviv. And even a few days after Passover same thing, so it was not just Passover lounge food as the lounge manager tried to explain.
My suggestions to the management is keep up the service as it is what will make me possibly come back. BUT sort out the beds, get in kingsize everywhere, it's expected on all floors and not just the Royal Floors. Oh and please LISTEN TO ME... Visit the Carlton lounge and Hilton Lounge and InterContinental lounges and you will see why you will have to improve the food which should be properly available ALL day if you want repeat visitors to book the premium floors as there are now many more choices in Tel Aviv including a bunch of boutique hotels which are modern, have kingsize beds, and fresh food...
Will I come back next Passover? Possibly - but only if management promise me a free upgrade to the Royal Floor or if the management put in kingsize beds everywhere else. Otherwise, I will probably book the Intercontinental as I expect bed size and lounge food to be good so I feel at home away from home...
- Official Description (provided by the hotel):
- A beach front experience at the heart of Tel Aviv Sheraton Tel Aviv Hotel sits on a prime beachfront location, right in the heart of the city's social hotspot. Blend into the local culture and indulge in the pleasures of outdoor living. Jump on a sherut ready to explore the city or join an impromptu game of matkot in Tel Aviv's white sandy beaches. ... more less
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- Also Known As:
- Tel Aviv Sheraton