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“Amazing stay” 5 of 5 stars
Review of Herods Hotel Tel Aviv

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Herods Hotel Tel Aviv
5.0 of 5 Hotel   |   155 Hayarkon Street, Tel Aviv 63453, Israel   |  
Hotel amenities
Ranked #45 of 85 Hotels in Tel Aviv
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
“Amazing stay”
5 of 5 stars Reviewed October 7, 2012

Another business trip to Israel and this one was made awesome by the stay at the Herods Hotel. Everything was simply awesome. That includes cleanliness, cleaning service, breakfast, customer service and of course the location.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,144 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stuttgart, Germany
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 7, 2012 via mobile

We were just coming back from our 1 week holiday. Although we enjoyed our time in Israel, this hotel was the worst experience.
Starting with a surprise at check in: although the room including breakfast was fully paid in advance, the receptionist took 700$ deposit from my credit card. Well... Fair enough for covering charges for room service food and spa treatments for the whole week...
Entering our room we were pleased to rest, but the bathroom needed definitely to be cleaned again. Door to balcony must be shut all night due to the noisy main street. According to our time of arrival in the middle of the night we chose to try the room service, but after 11 pm just 2 meals available. Cheese or salmon - cold dishes... But quality and quantity were exceeding our expectations.
Next day breakfast was okay, but not 5 star like. Staff at restaurant obviously partied all night and were not able to say either good morning or serve coffee....
Worst thing was housekeeping. Towels were removed after having been used but not replaced. There was no refill of toilet paper. That happened three times in a week. AND one night we came back to the hotel we found our room door wide open. And after checking if something was missing, we found out it was just the towels and toilet paper which was not in the room. After complaining at reception we were offered a coffee and spoke to the duty manager about this coinsedence. He promised this would never happen again. The door was closed for the rest of our stay, but we had to go on calling the reception for towels and toilet paper.
After all these complaints I have to say that the staff at the reception tryed really hard to help us out and was extremely friendly. So was Sarit in the consierge office. They really made a difference to other hotels.
Located directly at the beach this hotel is perfect accommodation for beach holidays. But poor service in rooms and at restaurant made us decide to choose another hotel the next time. And Tel Aviv is definitely worth to come back. We already booked flights for June 2013!
But we chose another hotel in which friends of us had better experiences.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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FattalM, Guest Relations Manager at Herods Hotel Tel Aviv, responded to this review, November 11, 2012
Dear Guest,
Thank you for choosing to stay at Herods Tel Aviv hotel and for bringing your comments to our attention.
Please accept our sincerest apologies on behalf of the hotel staff and myself for not succeeding in creating a fulfilling experience during your stay.
The standard deposit for extra fees is 100$ per day, if you do not wish to pay for extra charges or give a lesser amount that is also possible. The idea is not to bother you with more money taken for extra charges later during your stay.
The breakfast served at the hotel is one of the best breakfasts in the city if not the best. There is the widest selection of cheeses, pastries, salads, deserts, refreshments and anything imaginable served in a Kosher Breakfast.
I regretted to read your comments regarding the level of service you received from the parts of the hotel staff, what you described does not meet the level of service we aspire to offer our guests.
We hope that you will allow us to show you that we can do better. If you wish to make a reservation please contact me directly at meravye@fattal.co.il for a rewording experience.
Once again, I thank you and look forward to hosting you again at our hotel.

Best Regards,

Merav Yechezkel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netanya, Israel
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 7, 2012

We have come to this hotel expecting a 5 star experience as promised, but it was totally different one!!
The hotel is dirty (!!!) Reception, Lobby, halls and rooms. Even the coffee machine at the business club was dirty as if no body cleaned it for ages. We could not believe our eyes...
During our stay only two out of four elevators were working, each elevator could hold up to 8 passengers, thus guests had to wait 15 minutes and more for an elevator. Some guests just took the stairs instead.
On saturday check out is at 16:00. Nevertheless the hotel cancelled our key at 11:00 and we had to go down to the Lobby twice (a trip which took us more than 1 hour thanks to the elevator services) but only after the manager came up to the room the problem was solved.
YOU HAVE BETTER CHOICES FOR 5 STARS HOTELS IN TEL -AVIV.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FattalM, Guest Relations Manager at Herods Hotel Tel Aviv, responded to this review, October 21, 2012
Dear Guest ,

We are disappointed and surprise to read your comments about Herods hotel after your recent visit.
We are constantly striving to keep up a high standard of service and we are sorry you did not enjoy this.
The hotel is well known for its cleaning standards.
Regarding the elevators, there are 5 of them and on Saturday one of them is a "Shabbath" as instructed by law.
hotel was fully booked on that weekend and unfortunately the waiting time might have been a little bit longer than a regular day but definitely not an hour, for that we deeply apologize.

Regarding the key, check out time is not 16:00 but 11:00. On Saturdays many of the guests are approved a later checkout due to the Shabbath.
Unfortunately the keys are coded automatically , the reception did not cancelled your key.
I am happy to know the manager came personally to your room in order to solve the problem.

I apologize for the inconvenience this might have caused.

I will be more than happy to host you again in the hotel for a rewording experience.

Best Regards,

Merav Yechezkel
Guest relations Manager
Herods Tel Aviv
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London, United Kingdom
1 review
5 of 5 stars Reviewed October 3, 2012

We started our vacation really bad when our luggage didn't arrived from the airport!! but from the moment we checked-in the staff was very nice and helpful! the hotel looks so different then any other hotels we use to stay before in Israel!!! there are trees all over the lobby!!! the room was really something and so is the view from the room..... the food is delectable! and the service as well..! A real 5* hotel!

Room Tip: 7th floor :) the view is the best
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Holon, Israel
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2012

I arrived at the hotel as part of a business trip.
I really enjoyed the various hotel services: spa, service providers, the food is spectacular
Highly recommended for anyone who is looking to reach Tel Aviv and enjoy it properly.
Excellent location and great views of the sea.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holon, Israel
1 review
5 of 5 stars Reviewed October 2, 2012

I stayed at the honeymoon, the experience was unique.
Professional and warm attitude from hotel staff, from room pampering and an emphasis on staff lounge.
All service providers were friendly and courteous and made the experience complete.
Back to the hotel happy and strongly recommend to all my acquaintances.
Enjoyment is guaranteed, no matter the nature of the trip.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haifa, Israel
1 review
5 of 5 stars Reviewed October 2, 2012

we had a really great vacation! a beautiful hotel in a great spot in the middle of tel aviv
we also visit the club lounge-which was very prestigious and the staff there was absolutely great!
A really nice girl named hila is in charge there and make the all stay there even better!!!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Herods Hotel Tel Aviv

Address: 155 Hayarkon Street, Tel Aviv 63453, Israel
Location: Israel > Tel Aviv District > Tel Aviv
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Tel Aviv
#16 Business Hotel in Tel Aviv
#18 On the Beach Hotel in Tel Aviv
#29 Luxury Hotel in Tel Aviv
#32 Romantic Hotel in Tel Aviv
#34 Family Hotel in Tel Aviv
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Herods Hotel Tel Aviv 5*
Number of rooms: 324
Official Description (provided by the hotel):
Herods Tel Aviv, ideally located near the Mediterranean Sea. Offers the magnificent elegance of the Herods brand. It combines the wonderful experience of today's luxury with the glamour of the magical Tel Aviv on the 1930's. ... more   less 
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Also Known As:
Tel Aviv Sheraton
Sheraton Tel Aviv
Sheraton Moriah Tel Aviv

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