As part of a family holiday, we spent four days at the Dan Tel-Aviv in adjoining sea-view executive rooms (which gave us access to the Executive Lounge). The rooms were not the largest for such a 5-star property but were very well appointed without any obvious missing from what was provided. I liked the fact that we did not just get some welcome 'treats' such as fresh fruit, a bottle of wine and even a cake, but we then had follow-up 'treats' left for us on most evenings - always fresh bottles of water but also chocolates (which went down very well with the kids).
The famous Israeli buffet breakfast did not disappoint, with very attentive service from all the staff that we came across. In fact all the staff were really friendly and obliging, yet quite professional too - not always experienced in Israel! Once the Executive Lounge staff verified our 'eligibility' to be there, they were very friendly and helpful too and ever present from early on until 11pm. Gemma, originally from Manchester was particularly good.
However, the Guest Relations team led by Ifat really stood out for their excellence and attention to detail in making our stay trouble-free. As one of the team, Naomi said to me, they were their to make our stay as enjoyable as possible. In particular, Ifat sorted out a solution to an evening dinner when we wanted something a little different from what was available that evening. And when I asked if we could keep one of our rooms well beyond the normal check-out times as we had an evening flight home, Naomi sorted this out with no fuss at all - in marked contrast to many hotels that find extending rooms for even an hour beyond the standard checkout time a hassle. Every time any of Ifat, Naomi and Louise saw me, they were quick to check that we were having a great stay.
I would strongly recommend the Dan Tel-Aviv - not the cheapest bed in town, but a very central location, extensive facilities and exceptional service that makes this hotel stand out from the crowd.
- Official Description (provided by the hotel):
- The Dan Tel Aviv offers Tel Aviv's finest accommodation. Situated on Tel Aviv's lively seafront promenade, overlooking the warm blue waters and soft sandy beaches of the Mediterranean, yet within easy reach of the city's business districts and Tel Aviv's main attractions and leisure venues, the Dan Tel Aviv Hotel is superbly located for a wonderful family holiday or business trip. ... more less
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- Also Known As:
- Dan Hotel Tel Aviv
- Tel Aviv Dan Hotel