This was my first time to Israel/Tel Aviv, so this you have to bear in mind. Arrived on evening before shabbat and after all hassle at the airport, finally arrived at the hotel. I liked the location immediately, close to the beach, and it apparently was in a nice area in Neveh Tzedek, in walking distance to Old Jaffa (nice beachside stroll, absolutely worthwhile going there), Carmel market and the Old Railway Station. Check-in was without problems but nobody warned me that the elevators (some of them) were already in "shabbat-mode" which I didn't understood during the first three attempts until some other guests explained it to me. The room was clean with a nice seaside view but otherwise looked a little outdated, as was the bathroom. I decided to walk to Old Jaffa for a small late night bite but apparently it is considered odd to go to a restaurant as a single person (have been asked twice in restaurants if I am alone and then they claimed to have 'no space' altough it looked rather empty that late at night). So I ended up in the hotel lobby lounge but there it was the same, no reaction to raising the arm to het attention and several couples coming later than me were being served. So finally I went to a waitress to at the bar and asked. The reply was quite frank. "You were sitting there alone so we thought you wanted to be left alone". Strangely enough, I thought my request would have made clear that I would like to order something, but this didn't succeed, so I went up to my room and there was also no room service available, so I went to sleep without anything to eat (which was not a big deal after all) but I think this is a rather odd attitude for a business hotel with a huge conference center (which was, by the way, indeed excellent with all of the best services you need to run a big congress smoothly).
Breakfast buffet was excellent, but service again rather somewhat uneasy for me. When I asked for a coffee, the blunt answer was 'no' , a second try gave the same short and nearly angry answer (they were apparently harrassed by my request because they never returned to my table, even not with e.g. juices that they were serving to neighbouring tables, only giving me very angry looks). It turned out that it was my personal ignorance and I had insulting them by asking for a coffee on shabbat, because it should have been obvious to me that it is impossible to do so. Well, as mentioned in the first sentence, this was my first visit ever, so I have learned now! Or should it have been possible to a large, international-chain hotel to advise me a little more courteously to these habits? Even the days after, some of the attendants would not bother to serve me at all, with exception of one friendly person every single morning after that, Tzori, so thanks to her I had still a pleasant breakfast experience. I learned my lesson and I will never ever ask in Israel for a cup of coffee on shabbat again. But I end this positively, my overall experience during one week was certainly positive, after shabbat everything went to regular action and the staff was, overall, rather attentive. The location is great, and the walks along the beachside were relaxing. Would I go back to this hotel? Most probably yes (even including shabbat :-)).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to express your thoughts and concerns. I am very happy that you liked the breakfast selection. However, I truly apologize for the not up to par experience you had during you stay with us. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. To better assist you on your next stay, please do not hesitate to approach the manager on duty.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.