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“Wonderful experience - highly recommended” 5 of 5 stars
Review of InterContinental David Tel Aviv

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InterContinental David Tel Aviv
5.0 of 5 Hotel   |   12 Kaufman Street, Tel Aviv 61501, Israel   |  
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Ranked #41 of 85 Hotels in Tel Aviv
Potomac
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Wonderful experience - highly recommended”
5 of 5 stars Reviewed May 22, 2013

For one reason or another, a group of private equity folks from overseas, who have been using a different 5-star hotel in Tel-Aviv, found themselves staying at the David Intercontinental hotel.

The rooms are very nice and the location is superb. We needed to use the services of the business center (conference room, etc.), and the responsiveness, professionalism, and level of care demonstrated by the staff and management are absolutely noteworthy.

We will most definitely continue to use this hotel going forward!!

Room Tip: The King Classic Terrace rooms are great
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
naamabd, Guest Relations at InterContinental David Tel Aviv, responded to this review, May 28, 2013
Hi Gail E, we sincerely thank you for taking the time to share your wonderful comments with our team. We value your business and we thank you for your many visits. We certainly hope to see you again many more times!
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1,222 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (320)
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Palm Beach Gardens, Florida
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 20, 2013

The hotel was lovely and our room was a nice size with amenities galore. But it is the people who worked there that helped make our stay special. Perhaps we lucked out, but everyone was warm, friendly and willing to help in anyway they could. A person who stands out is Batel Benjamin. We were on the club floor and perhaps that made the trip even better than for most. The food in the club was excellent and service special. I would recommend the hotel.

Room Tip: See the room before you move into it. try and get a water view.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
naamabd, Guest Relations at InterContinental David Tel Aviv, responded to this review, May 22, 2013
Hi Gail E, thank you for your comments. You have given us the best compliment, our staff. Our employees are truly hard working individuals with hospitality in their hearts. We are happy to hear we have made your stay not only memorable, but special. We hope to welcome you back soon!
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New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 20, 2013

The view from our glass balcony was exquisite of the beach and pool grounds. Breakfast was extremely bountiful and fresh and the pool was large and had plenty of sunbeds to enjoy. Would definitely reccomend. The balcony was smoked in and not spotless which left a smokey smell in the room...that is something to watch out for.

Room Tip: balcony room
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
naamabd, Guest Relations at InterContinental David Tel Aviv, responded to this review, May 21, 2013
Hi donain, we appreciate you sharing your experience on Trip Advisior. Our balcony's have a beautiful sea view and are quite large. We agree, our breakfast is quite tasty with a large selection of dishes. I will share your comment about the smell of the balcony with our House Keeping Manager. We look forward to welcoming you back soon!
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London
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
Reviews in 34 cities Reviews in 34 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed May 20, 2013

We stayed at the David Intercontinental after reading other reviews but sadly it didn't really live to my expectations. It's certainly a newer hotel than the Hilton- where we've stayed before- so that the pool, rooms and amenities are newer and probably better. The pool is nice and the sun bed area is quite spacious, but it's located over a very busy road so that the traffic noise and smells are a real downer. The food at the pool is pretty awful- greasy, unimaginative fast food at best.
Two things upset me in particular: firstly, the hotel charges $15 a day for internet- and that's per device! We had phones and laptops galore and they wouldn't even consider giving us a deal. We eventually bought it for one laptop but the connection was so slow, it was faster to tap into free internet from somewhere else.
Second gripe is breakfast. They charge $20 for breakfast and on a normal day the buffet choice is fair- not as good as described by others, but ok. On Shabbat, though one is still charged the same amount but the food is old and stale and the coffee they serve is literally undrinkable. This is a big international hotel and one would have thought that some concessions would be made for non religious customers, even if that means leaving a nespresso machine on the terrace. As it was, we were forced to pay for breakfast twice and go and find coffee and fresher food in town.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
naamabd, Guest Relations at InterContinental David Tel Aviv, responded to this review, May 28, 2013
Hi maria98, thank you for taking the time to write your review. We always value o comments from our guests.We are very happy to see that overall you had a pleasant. However, we regret to learn that your stay was not up to your expectations. You will be happy to hear that this July all Gold and Platinum loyalty members will receive free Wifi and staring in 2014 all guests will have free Wifi in the hotel. We also have free I-Pads in our lobby for our guests to use. In reference to our breakfast, it is true that on Shabbat mornings according to the Jewish Kosher restrictions we are unable to offer all of our hot meals that are featured throughout the week; however, we do our best to offer as much as we able to. We hope you will allow us another opportunity to host you again in the near future.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 20, 2013 via mobile

Check in experience - 1/10
Took them 20 min to check me in - trainees and untrained staff all over the place

Lobby bar experience 1/10
To be recognized as a guest is already impressing. You can easily wait 30-45 min to have a trainee or "supervisor" in front of you who dont even know what they have in the menu...

Restaurant - 1/10 we were sitting around 20 min, before the 1st waiter saw us...

Pool bar was closed. Pool was dirty and unorganized. Most of the staff everywhere only speaks hebrew and french!!!! I had even the feeling that their hebrew was very basic!

Had a chat with many guests and they were all shocked what happened to this property, after having wonderful stays at this hotel.

How can a 5star hotel save money on staff and trainings - if the hotel is packed with guests?

For sure - the last time here! We will not support this guest treatment and I will surely involve Intercontinetal hotels group into this.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
naamabd, Guest Relations at InterContinental David Tel Aviv, responded to this review, May 27, 2013
Dear Traveld55,

Thank you for you comments and the 5 stars on our unique location.
We would like to express our sincere apologies for the shortcomings you experienced during your stay and for the inconvenience this has invariably caused you.
We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

We would like to look into the details of your review and contact you personally in order to follow up with the raised issues. Please feel free to e-mail me at your earliest convenience and for helping improve our services.We hope to welcome you back soon in order to rectify these events.

Sincerely,
Gilya Bisk
Guest Relations
David InterContinental Hotel
Tlvha.gr@ihg.com
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Buenos Aires, Argentina
1 review
3 of 5 stars Reviewed May 16, 2013

The hotel looks impressive, it has beautiful and large rooms.
Excellent breakfast and The pool is very nice

Its to bad the service is not good
Starting from the moment we pas through the reception
Until the moment when we had to call 5 times for some towels

Whenever we tried to speak with room service
Those who answered sounded impatient and wanted to end the call as soon as possible

I will not stay at this hotel again

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
naamabd, Guest Relations at InterContinental David Tel Aviv, responded to this review, May 27, 2013
Hi andy s, thank you for sharing your comments with us. We are glad to see that you liked our beds and breakfast as they are a highlight of our hotel.
We would like to express our sincere apologies for the shortcomings you experienced during your stay and thank you for bringing it to our attention. We strive to provide the best guest experience possible, and may use some of the feedback you’ve provided to further improve our service. We hope you give us the opportunity to show you our 5 star service in the future.
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Villanova, Pennsylvania
Top Contributor
85 reviews 85 reviews
25 hotel reviews
Reviews in 48 cities Reviews in 48 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed May 16, 2013 via mobile

The David is a bright, modern hotel. It is in a terrific location across the street from the beach and walking distance to Jaffa and Rothschild Blvd. There is a lovely pool area. The breakfast is great. The staff were polite and helpful. The concierge were excellent. I would recommend this hotel to friends and family.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
naamabd, Guest Relations at InterContinental David Tel Aviv, responded to this review, May 20, 2013
Hi RoxyL, thank you for commenting on our hotel. It sounds like you were able to take full advantage of our tourist friendly location. Our staff are our greatest assets as they always do their utmost best to ensure our guests are comfortable and happy. We hope to welcome you back soon!
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Additional Information about InterContinental David Tel Aviv

Address: 12 Kaufman Street, Tel Aviv 61501, Israel
Phone Number:
Location: Israel > Tel Aviv District > Tel Aviv
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Tel Aviv
#15 On the Beach Hotel in Tel Aviv
#24 Family Hotel in Tel Aviv
#26 Luxury Hotel in Tel Aviv
#26 Business Hotel in Tel Aviv
#28 Romantic Hotel in Tel Aviv
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental David Tel Aviv 5*
Number of rooms: 555
Official Description (provided by the hotel):
A warm Israeli welcome awaits you at your home in the 'SoHo' of Tel Aviv. Ideally located between the city's main cultural centers, Neve Tzedek, the beach, and Old Jaffa, the David InterContinental offers the perfect starting point to exploring the city. Spend the day experiencing Tel Aviv like a local and return to the serenity of the David InterContinental boasting the best of Israeli hospitality. ... more   less 
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Also Known As:
Intercontinental David Tel Aviv Hotel Tel Aviv
Intercontinental Tel Aviv
Tel Aviv Intercontinental

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