“Good location, shabby rooms, indifferent service. Five star my tuchus!”
My husband and I had an underwhelming experience at the David Intercontinental this past week. I am giving it an "average" score because it wasn't terrible, but frankly, for the money (we spent an average of $425/night), it was just adequate. We paid extra for the Club Intercontinental level (room on a higher floor and access to the Club which in our experience at other Intercontinentals has been well worth it), but at this particular hotel, it was disappointing and a total waste of money. For this price point, it was very annoying to find costly wifi ($50 for 5 days), dated rooms, mold in the bathroom, overflowing shower even after the drain was supposedly fixed, an attempt to stick us in a smoking room because the hotel was fully booked, breakfast buffet that was disorganized, poorly served and refreshed, detached staff, tiny gym that consisted of a few treadmills (apparently the real gym and spa were being renovated) . In fairness, I will say that although the location is fantastic, we had a nice view, and the lobby and common areas are nice- it is not by any means a "luxury" experience. To sum it up in a pithy sentence -- great location, nice lobby, shabby rooms, indifferent/rude service, and a very poor value at the price point.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 11, 2013
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We appreciate that you took the time to review our hotel and enjoyed our fantastic location. In regards to our breakfast, we are very sorry to hear you were disappointed. As you can see from other reviews, our Jaffa Court breakfast is regarded as one of the hotel highlights. We pride ourselves on the large assortment of international cuisine, with local and fresh ingredients.
We are constantly looking for ways to best service our guests' needs, and you will be pleased to hear that we are currently looking into the best Wi-Fi solutions available. Our Wi-fi packages are a new way of lowering the day to day cost of Wifi for our guests and it is offered as a discount for those who wish to choose a package. We also have I-Pads made available for our guests at the Lobby Bar which are free of charge. The computers in both of our lounges are also connected to the internet free of charge.
We are sorry that our temporary gym and room accommodations were not up to your standard. We plan on updating our club rooms this upcoming year and will have our new gym facility open this summer. We hope to host you again soon so you can experience our new renovations first hand!
If you have questions before your next stay, please feel free to contact me directly.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.