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“Good location; great seaview but some issues” 4 of 5 stars
Review of Mercure Tel-Aviv City Center

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Mercure Tel-Aviv City Center
3.0 of 5 Hotel   |   Ben Yehuda | 14 Ben Yehuda St, Tel Aviv 61032, Israel   |  
Hotel amenities
Ranked #55 of 88 Hotels in Tel Aviv
Tasmania
Top Contributor
347 reviews 347 reviews
116 hotel reviews
Reviews in 108 cities Reviews in 108 cities
184 helpful votes 184 helpful votes
“Good location; great seaview but some issues”
4 of 5 stars Reviewed April 27, 2013

We stayed two nights in a Priviledge Seaview room on top floor and paid with Accor Le Club vouchers.

Positives
- wonderful balcony with two loungers and amazing seaview
- well furnished and good inclusions (coffee machine, soft drinks and chocolates)
- Strong wifi signal with routers on each floor
- room clean
- breakfast good on one day
- gave us a free checkout to 3pm

Negatives
- Patchy service; one man was polite and informative; check in and out were bordering on rude (Russian background staff)
- Cigarette butt left on balcony
- Housekeeping average as they forgot to replace things (no new tea, no tissues)
- Priviledge items were not replaced for the second night (no coffee capsules, no soft drinks)
- Room on the small side
- no shelves in the bathroom
- Second breakfast was horrible
- no luggage racks in the room

Overall, we had a good stay, but the standard was not up to an international level. I would stay again if I was using vouchers, but would look at other options too.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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375 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Manchester, United Kingdom
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed April 12, 2013

We chose this hotel on the basis of the reviews here (some mixed, I admit) and because it promised good views from our room. We were not disappointed! We booked a corner privilege room with a very large terrace on the top floor (room for two loungers.) The excellent views alone made this room worth it. Yes, there is not as much room in the bedroom as you might like, though we had a very spacious bathroom (including a window with its own city views) and the room was very bright. Israeli breakfast, i.e. kosher dairy, was good, but no bread as we stayed there during passover. Staff were helpful when we asked about local restaurants etc. Very well located about 5 minutes walk from the beach. Free wifi was very good. a/c worked very well though we didn't have to use it too much as our room (several windows, large doors to balcony) offered a lot of ventilation. Our floor was 100% smoke free as were the public areas of the hotel. Despite the slightly small size of the room, we felt overall that we had a top class experience here and would recommend it.

Room Tip: Room 1101 is excellent!
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thessaloniki, Greece
Top Contributor
61 reviews 61 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed March 15, 2013

stayed there twice this year. First time standard room v e r y average, could not say it was a 4*. Second time in privileged room, somewhat better but still something was missing to mark it highly above average. Maybe the fact that there is not a holder or something to leave flat your luggage, perhaps the weird stuff in breakfast (which is rich but, seriously, who eats pickles and fish in the morning?) or the unusually placed lobby/reception. Nevertheless people are professionally kind and helpful, it's a clean hotel in an excellent location with reasonable prices. Will not excite nor disappoint you either.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2013

We stayed at Mercure Tel Aviv for 1 but we appreciated their flexibility (early morning arrival, late check-out) and kindness. Good location, close to the beach. Not too far from the airport. Breakfast was good and they offered to bring it to our room.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zagreb
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 2, 2013

Been there last week. 4 days. Location is ok, not exactly on the coast, but 5min from the coast.
Room was smaller than usual Mercure, but clean and tidy.
Food was below average. No meat. Ok, I understand that there is no pork, but no any other meat?!?
I would say a bit too expensive for what it has to offer.
Nespresso is in room, which saves you from "what they call espresso" in the restaurant

Room Tip: Ask for top floors directed to sea. The other ones look on the building yard.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoetermeer, The Netherlands
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2013

We chose this hotel because of the 'low' price compared to other 4 star hotels nearby the sea.
The hotel is small and does not have extra things like a swimming pool or a bar, but we did not mind as the hotel is close to the beach and many bars and restaurants.

When checking in, the staff was very helpfull and gave us a free upgrade (without asking for it)! Our room was large enough for the two of us and clean. When we came in we saw a chocolate box and two bottles with water. There is free wifi in the room and elsewhere in the hotel.
Breakfastbuffet was great. It was not as big as in other hotels; but still it had enough choices and the food was very good. They have hot chocolate milk, something we did not get in other hotels we stayed at. You wont find anything with meat in the buffet, we did not mind because we dont eat pork and beef.

We wanted to make a trip to Caesarea,Haifa and Akko, and the staff was so nice to help us arranging a trip. As the trip was on our last day, we could leave our luggage in the hotel.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
2 reviews
3 of 5 stars Reviewed February 18, 2013

The location of the Hotel is excellent. It is on main road of Ben Yahuda and one can get all most all basic things on this road. Over all stay at this hotel was OK, except.... 1) bathrooms ( shower) are too small for adults 2) restaurant offers only breakfast, it would have been better if they would serve dinner also.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Tel-Aviv City Center

Address: Ben Yehuda | 14 Ben Yehuda St, Tel Aviv 61032, Israel
Location: Israel > Tel Aviv District > Tel Aviv
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #55 of 88 Hotels in Tel Aviv
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Tel-Aviv City Center 3*
Number of rooms: 108
Official Description (provided by the hotel):
The Mercure Tel-Aviv located just 200 Meters from the famous Tel Aviv promenade and beachfront. The hotel is an ideal base for both vacationers and business travelers: Offers 108 sophisticated and elegantly designed rooms, Free Wi-Fi access in all rooms and public areas, Lobby bar, modern dining room and meeting room. The Mercure Tel-Aviv located a short walks distance from the major cultural and commercial centers, local restaurants and the famous shopping areas of Tel-Aviv. ... more   less 
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