Rent-A-Guide was the low point of our trip to Israel and Jordan. To of us did the "Business Class" tour of Masada and Dead Sea. We departed from Jerusalem and finished in Tel Aviv.
Just about every aspect of the trip was disappointing. Our tour was in English. But the tour guide could barely speak understandable English and knew little about the sites we visited. The only way to learn about Masada was to listen to other tour guides in the area. In reality, the guide was not trying to do any more than the bare minimum required to collect his paycheck. The van was supposed to be VIP. It was an old, cramped vehicle with 18 people stuffed in. Picking everyone up at the hotels took more than an hour circling around the city. Finally, we were pushed to buy products at makeup stores, gift shops, etc. It was an incredible waste of time.
There are some great tour companies in Israel. Just make sure not to use this one.
At the end of the trip the guide came up to us and demanded a tip. He did not get one, this was an aweful e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 3, 2013
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As part of our effor to provide the best quality service we promise, we are very sorry to hear that you didn't enjoy our tour.
We checked your complaint about the specific tour guide's level of english and knowlage. this specific guide has been working with us for years and we never had a complaint about his low level of english or knowlage.
Our guide takes part in our national program tours therefore his level of english is more than fine.
Again, were' sorry to hear that you didn't enjoyed the tour because this is the most important issue for us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.