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“Welcome to Jerusalem - not!” 2 of 5 stars
Review of Grand Court Hotel

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Grand Court Hotel
4.0 of 5 Hotel   |   15 St. George Street | P.O. Box 280, Jerusalem 91002, Israel   |  
Hotel amenities
Ranked #40 of 92 Hotels in Jerusalem
Warkworth, Auckland, New Zealand
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Welcome to Jerusalem - not!”
2 of 5 stars Reviewed November 9, 2013

When you book a TRIPLE room for THREE people, you would expect that there would be three of everything - apparently not. The front staff were rude, and I mean rude. They would look at us and literally walk away and leave us for another staff member to deal with. Coming from NZ, we're pretty happy go lucky people and we weren't expecting the Ritz or anything, but you don't even get a welcoming smile or 'shalom'....just a yesssss.....very disappointing indeed. We made 5 calls to reception and went down in person twice just to get extra cups, glasses and pillows. Our outlook on the fourth floor was of the staff outside smoking away, and the entry way to the delivery trucks - big whoop! The rooms were tidy and the food in the dining hall was great, but the service sucked. I would never recommend coming here, ever.

Room Tip: If you get grumpy then you get service!!
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  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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710 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 8, 2013

Travelling in a group of three, booked in as a triple share to find room set up for 3 beds however only 2 cups, glasses, towels etc. 5 calls to reception, 2 visits to reception & 24hrs later we got the extras.
WiFi would log on but wouldnt work for the entire 4 day stay with most tech savy guests complaining but they wouldnt fix it.
Great food though and good location.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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New York City, New York
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 4, 2013 via mobile

Location is a 30 minute walk to Ben Yehuda shopping district. 15-20 mins walk to the Old city. There's a tram for 6 shekels near the hotel if you want. Not advisable to walk after dark. Room is nice and clean with wifi, connection is tolerable. Strong signal in the lobby. Food is great. I didn't expect lengua to be served but whatever kind it was, was soft and tasty. Saturday morning breakfast was no so good, no hot foods served as it is a sabbath day. But they should consider people from all over the world, not just Jewish people. Anyways, I got by that day eating cereals instead of my high protein diet. Only warm drink was the coffee. Comfortable bed, don't complain it's not your home! Cable tv has limited selection, BBC is good and one music channel was recorded playing the same music every hour. Overall, a good place to stay to eat and sleep. I stayed for 3 days and 2 nights as part of the tour.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Watlington, United Kingdom
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 3, 2013

Despite being in a group we checked in easily(probably because of our Group leader).Baggage arrived in room quickly reception staff helpful.Room and bathroom clean.Fridge working.Buffet breakfast and dinner adequate and well presented.Drinks in bar slow service and limited range..Wine restricted to red or white in dining room. No point in staying on Sabbath only cold food and coffee brewed all night ,not an international hotel.Waiting staff plentiful but unhelpful. Poll full of pigeons and generally not clean.No daily papers in shop.Externally needs better maintenance and regular cleaning.

Room Tip: Floor 2 was fine
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  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Victoria, Canada
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 2, 2013

Good location. Close to the street car and the Damascus Gate and the Arab Quarter. The American Colony Hotel ---an old world hotel-- is just around the corner. A great place for a drink! To get to the Jaffa Gate take the street car. The buffet was good --the fresh bagels were awesome. The rooms, were mediocre, however. Housekeeping wasn't great ... Our sheets were ripped, and although we made it obvious they didn't bother changing them. The overall lack of interest in customer service amongst the prickly Israeli 'sabras' was so obvious at the front desk! Don't get me wrong I love israel, but the tourism needs to learn what customer service means. The prices for laundry were Atrocious!! The wifi in the lobby was very spotty ... We went to the lobby in the lobby next door where it was better. This could be a four star hotel, but it just isn't.

Stayed October 2013, traveled with friends
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St. Petersburg, Russia
1 review
5 of 5 stars Reviewed November 1, 2013

The hotel is a 10-15 minute walk from the old town can be reached by tram stop opposite the hotel. Nearby Arab neighborhood, walk safely. Rooms in the hotel are spacious enough, a hairdryer, refrigerator, safe, kettle, there are rooms for smokers. breakfasts are quite varied. Is Russian-speaking staff. Good Wi-fi.'s not the first time staying at this hotel. Everything is convenient.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with innstant.com

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Sioux Falls
Top Contributor
59 reviews 59 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed October 24, 2013

The room was always clean and appropriate bathroom amenities stocked. I had an interior room on the second floor which looked into a courtyard of sorts. I had to keep the windows closed to cut down on the noise from inside the courtyard and other interior rooms. IT was convenient in that the dining room is also on the second floor. the hotel had 6 computers for general use -- on average 4 worked at a time. The free computers was a nice plus -- no other hotel in Israel that we used had this feature for free. From Friday about 6PM until Saturday about 7PM, there is limited service in the hotel because of the religious period -- remember you are in Israel, not the USA or any other country. As a result, your meals will suffer in that you won't get hot food and the selection is more limited. Our tour group requested wake-up calls every day -- unfortunately it worked one out of four days. Most people used watch alarms, phone alarms, or ipod alarms, but with an elderly group, not everyone had these backup alarms. the hotel has a nice big lounge area to relax after the day. The showers were clean and had plenty of hot water. The water in the hotel and everywhere else I went in Israel was drinkable. The towels and linens were in very good repair, not plush, but certainly quality. Check-in went smoothly for our group of 50 people. Shortly after I arrived, the hotel called to welcome me, I wasn't there so the message was recorded. Despite trying to clear the phone as instructed by dialing 7788, then 0000 as a password, the phone never cleared and I had a blinking phone for the remaining 3 days. The hotel staff said someone would come so the blinking phone wouldn't disturb my sleep -- I eventually gave up and just covered the phone so I wouldn't be distrubed by the blinking light all night. I had stayed in the Grand Court Hotel on a previous trip in May 2012.

Room Tip: Ask for upper level rooms facing out -- interior rooms don't have a view and get the echo from t...
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  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Court Hotel

Address: 15 St. George Street | P.O. Box 280, Jerusalem 91002, Israel
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Jerusalem
#24 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Court Hotel 4*
Number of rooms: 442
Official Description (provided by the hotel):
The Grand Court Hotel is located in the heart of Jerusalem, walking distance from the Old City and modern city center. The hotel boasts 442 luxurious rooms and suites, which are lavishly furnished and equipped with modern conveniences. Hotel highlights include free Wi-Fi and computer stations, a beautiful outdoor pool, relaxing garden terrace, authentic Israeli breakfast buffet, and lounge bar. The Grand Court also offers banquet facilities and free parking. ... more   less 
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Also Known As:
Grand Court Jerusalem
Hotel Grand Court
Grand Court Hotel Jerusalem

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