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“Grateful for great stay” 5 of 5 stars
Review of National Hotel Jerusalem

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National Hotel Jerusalem
4.0 of 5 Hotel   |   Al Zahra Street 4 | East Jerusalem, Jerusalem 972000, Israel (Down Town East Jerusalem)   |  
Hotel amenities
Ranked #24 of 93 Hotels in Jerusalem
New York, NY
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
“Grateful for great stay”
5 of 5 stars Reviewed April 28, 2013

Just spent three nights there and cannot be more pleased with the choice. The hotel is located very close to the Old City (5 min walk), has modern and attractive common areas, offers generous complimentary breakfast in a restaurant with panoramic view. My room was comfortable and airy. The staff provides exceptional customer service, and i praise Nirvana, the manager, for making my stay very special. She is a true example of professionalism, competence and kindness. Thanks to her, i saw all main attractions of the Old City in one day, following the marks she made on my map with indication of hours when the places are open. She patiently answered all my questions about directions, distances, public transportation. She made me feel an important and welcome guest. WIth no hesitations, i will book this place for my next visit to Jerusalem.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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427 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Surrey, UK
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 27, 2013

We recently spent 3 nights at the National during an 8 day sight-seeing trip to Israel. The hotel is an oasis of calm in the slightly chaotic streets of East Jerusalem. The location is excellent - only 5 minutes from the Old City walls. Our room was spacious, clean and comfortable and the breakfasts were very good - taken up on the 4th floor with its views. Most notable was the friendliness of the staff, especially Nirvana (the day manager?) - she was delightful.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Penticton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 15, 2013

I stayed at the National Hotel from the 11-14 April 2013 and was so impressed! The hotel has recently been updated with new furniture etc. The best part was the service and kindness of the staff! They go above and beyond to make the guest ( and I brought my cat) feel welcome and comfortable. The breakfasts were great and the food (room service) were tasty and well presented. There is free parking. Aside from the above, the hotel is situated in a great location~ 5 minutes walk to the Old City and 1 min walk to Saleh El Deen Street!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Welwyn Garden City, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 8, 2013

Hotel located in very good place 10 min walk from old town. The rooms are clean but not cosy , very simple mostly with 3 beds . In some room has a russian tv what is useful for turists from Russia .
Meal in restaurant is good big portions. Staff very friendly . Manager Nirvana best person in this hotel !

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Venzone, Italy
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 4, 2013

I stayed at this hotel about three weeks ago, there was no pool and the rooms were dirty.

When I asked for the room to be cleaned it actually took them half the day to come and clean and when it was cleaned they did a bad job.

will not return to this "guest house"!

  • Stayed February 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 3, 2013

The hotel is very nice - clean and comfortable rooms. It was apparently renovated within the last few years, hence looks quite new. The breakfast buffet was excellent. Great location close to Old Jerusalem, near the Damascus gate. Extremely friendly staff. Would definitely recommend it and would stay there again.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed April 2, 2013

Pros:
Satisfactory lobby and the front desk person was nice

Cons:
Do not trust this hotel
Made reservation online, got confirmation and they didn't have a room
Area of hotel is extremely sketchy - I was scared
When they didn't have a room, they walked me down a scary ally to another hotel, very awkward
Breakfast at hotel was completely tasteless
Manager said he was going to give me a refund and he ignored my emails / calls - very rude style
Location of hotel is not convenient to see Jerusalem

STAY AWAY!!!!!!!!!!

Room Tip: I travel 60 - 90 nights a year and don't remember ever being scared like I was here. Stay away.
See more room tips
  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about National Hotel Jerusalem

Address: Al Zahra Street 4 | East Jerusalem, Jerusalem 972000, Israel
Location: Israel > Jerusalem District > Jerusalem > Down Town East Jerusalem
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #24 of 93 Hotels in Jerusalem
Price Range (Based on Average Rates): $
Hotel Class:4 star — National Hotel Jerusalem 4*
Number of rooms: 100
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