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“Home away from Home” 5 of 5 stars
Review of National Hotel Jerusalem

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National Hotel Jerusalem
4.0 of 5 Hotel   |   Al Zahra Street 4 | East Jerusalem, Jerusalem 972000, Israel (Down Town East Jeruslaem)   |  
Hotel amenities
Ranked #19 of 90 Hotels in Jerusalem
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
“Home away from Home”
5 of 5 stars Reviewed July 31, 2012

The incredibly kind and hospitable people at the National Hotel made our two week visit even more enjoyable.

We started our visit being blown away by the kindest treatment ever by none other than the manager and owner of the hotel, Mr. Osama Salah. He personally came to help us the very first minute we stepped into the hotel. Immediately, he gathered around him some of his staff and they all worked so hard to make sure our stay would be enjoyable. Mr. Salah continued being the nicest ever the whole time we were there. This kind hearted gentleman always came up to us to ask if he could help and if all was ok. He even stopped by several times for interesting conversations.

A huge special thank you goes out to the great receptionist Nirvana who always warmly greeted us and made us feel at home. This young woman is a true walking definition of Nirvana. She oozes with peace and understanding in a place that is so longing for true peace. We always shared with her our concerns and she was always so accommodating and helpful. It was such a joy to share with her our own personal reflections of the country and how we were feeling about our stay. Her kind interest in our reflections made us always feel we had a true friend in Jerusalem.

We will never forget the many other hotel staff. They live on in our memories for their hospitality and genuine care. We very much appreciate the very kind hearted Omar who always told us interesting stories and warmly greeted us with a wonderful “Good morning” with a genuine smile each day. We now always talk about Omar with great fondness.

A special thank you goes out to Abu Shadi, the waiter who kindly always provided us with what we wanted from tea with mint, coffee, soup and other delicious treats. We sincerely appreciate Khaled and Basem, who were a wonderful help in making great food and they always kindly provided the best services. There were many other hotel staff who were always on hand to help us and we appreciate their kind help.

On top of the kind service, the hotel room was comfortably spacious. We had three very cozy beds and the linens were always spotlessly clean. There were two closets, which allowed us to hang all our belongings. This summer, the heat was very high, but the temperature in our room was always cool. The bathroom was spotless and all of us were able to take hot showers. We always returned to a beautifully cleaned and fresh smelling room. I myself started to feel that this hotel was my own home because I felt so comfortable in it. In fact, I wish I could go back this minute.

We loved the terraced restaurant on the fourth floor. It was so fun to wake up knowing that breakfast would be provided in the open air on a terrace overlooking interesting side streets and a wide open view of the beautiful Jerusalem. At night, the restaurant is equally delightful and we had fun eating several meals there late at night.

It is amazing that the best hamburgers we ever ate were not here in America but at the National Hotel. If you happen to stop by the National Hotel, we highly recommend their hamburgers. They are spiced in such an amazing way and have a really neat flavor. We also loved the National’s pistachio milkshake and their lemonades are to die for. They are sprinkled with chopped mint, which really adds a neat flavor.

We loved the fact that we could walk to the Old City, the Mosque and the Church of the Holy Sepulcher. We loved being close to the streets where there was a lively marketplace and bookstores. At all times, we passed by very kind hearted people.

We went to visit this spiritual place and we got so much more. The people at the National Hotel manifest their spirituality through their kindness and hospitality. Now, we speak not just about the sites we saw, but also the beautiful people at the National Hotel who left such a strong impression in our hearts and on our memories. If we get to see these lovely people again, we will be very lucky.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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349 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Wilsonville, Oregon
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 26, 2012

The amazing hospitality we received by Nirvana and the management at this hotel made us feel like royalty. We were greeted warmly by the front desk all day, every day---and the staff in the breakfast room went way out of their way for 7 mornings--allowing us to come in early, creating perfect lattes and making us feel welcome.
We will recommend this hotel to anyone we know who is making a trip to Israel.

Room Tip: I would request a room where the floors are not washed with water and not a disinfectant with such a...
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Liverpool
Top Contributor
105 reviews 105 reviews
92 hotel reviews
Reviews in 71 cities Reviews in 71 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed July 18, 2012

We really liked this hotel.

As other reviews mention, it's 5 minutes walk from the Old City.

It's in East Jerusalem - which is predominantly Arab / Palestinian. And guess what - the people are as kind and friendly as any you'll encounter in West Jerusalem (which is a few minutes away if you catch a tram from the nearby stop). The advantage of staying here is that is cheaper than a hotel of an equivalent standard in the Western bit.... and nearer to the sights.

Service is fantastic. The lady at the front desk will go out of her way to help you.

As for the hotel itself - inside, it's a bit like an anonymous, corporate chain hotel. So it's clean and the facilities are good. The difference is that it's in the world's most fascinating city. And it has a history too - look out for the pictures of ex President Carter (and other politicians) in the lobby.

Look - you have to visit Jerusalem once in your life. Make sure you go there - it is completely safe for tourists (there's more crime in your home town). And the National Hotel is a good place for you to stay.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 10, 2012

Traveling alone is not easy especially for a young woman alone. So I have been all over Israel and was looking forward to my stay in the holy city. I chose this hotel becuse of it's location but unfortunately I made a big mistake, walking distance to the old city is at least 10 minutes in outer old east area which at times (night) was not so nice. the rooms were not clean most of the time, breakfast was ok not more than that, while staying in Jerusalem I had breakfast at the American Colony hotel the best breakfast ever - the National has a lot to learn.

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  • Stayed July 2012, traveled solo
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 9, 2012 via mobile

The hotel is within walking distance of the old city. The rooms are clean and large enough to swing a cat. There was a lack of a fridge, maybe they want you to visit the bar more often. It's well located for the shops and eating places. The breakfast and dinner were better than average, don't forget to tip the cook at the end of the stay or they will be not very happy. There is wifi available in all the rooms. Overall good place ro stay.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
preston
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 8, 2012

The hotel is maybe 5 minutes walk from the old city and a similar distance to the nearest tram stop which will get you to Joppa Street in nothing flat. The neighbourhood is safe, busy and more exotic than glamorous (well,until you cover the 4 blocks to the American Colony hotel garden for a drink). We came and went from the hotel at all hours of the day and night without any anxiety whatsoever.

The front desk staff were extraordinary: from being called by our names daily to navigating the complexities of our little group's room bookings, car rental and laundry demands nothing was too small or too much trouble. I have traveled a lot and Nirvana is one of the absolute best in the business. Trust these folks to handle any of your trip logistics and, just as important, trust their advice: it's always good.

The rooftop terrace is just the best place to have breakfast. We also had dinner there - very nice food and a lovely view of the rooftops surrounding. The hotel is dry, which was fine with us as we made a habit of beers or g&t's at the American Colony.

I'd recommend this place to anyone. Very glad we found it on Trip Advisor.

Room Tip: Our party stayed in 3 rooms at different locations in the hotel. Free wifi worked in all the rooms...
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 3, 2012

The best thing about the hotel, besides its proximity to the Old City, is the customer service. Whatever we asked for, they provided. Nirvana is the living definition of customer service. I can't recommend the hotel enough in terms of the service. Staying in East Jerusalem may not be everyone's cup of tea, but I would encourage you to give it a try...you will be pleasantly surprised.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about National Hotel Jerusalem

Address: Al Zahra Street 4 | East Jerusalem, Jerusalem 972000, Israel
Location: Israel > Jerusalem District > Jerusalem > Down Town East Jeruslaem
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #19 of 90 Hotels in Jerusalem
Price Range (Based on Average Rates): $
Hotel Class:4 star — National Hotel Jerusalem 4*
Number of rooms: 100
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