Unlike other reviews we found the service of the various staff we dealt with not very proactive. They answered basic questions but did not go out of their way to help. We are regular travellers and do not expect to be spoon fed but we do appreciate some helpful tips when paying $140 US a night. Rooms are adequate, we slept well and had no major noise. Breakfast is still in the other hotel. It was fine. We liked the location and walked to the old town once but then caught the light rail other times. It is very close to the hotel and gets you to Damascus gate. We loved Jerusalem and would highly recommend it.
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