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“Ok family room but minimum service, small bed.” 3 of 5 stars
Review of Hillel 11

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Hillel 11
3.5 of 5 Hotel   |   Hillel 11 st., Jerusalem 9458111, Israel   |  
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Hotel website
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Hotel amenities
Special Rate
Free room upgrade
Ranked #25 of 92 Hotels in Jerusalem
nice
Top Contributor
124 reviews 124 reviews
123 hotel reviews
Reviews in 107 cities Reviews in 107 cities
84 helpful votes 84 helpful votes
“Ok family room but minimum service, small bed.”
3 of 5 stars Reviewed January 11, 2014

We stayed for two nights in this hotel which is located 15 minutes walk from the Jaffa gate. Location is ok as close from the main pedestrial Streets of Jérusalem West. The rooms look to be newly refurbished and are quite large. The bathroom is also large and in the family room there is a separated place with a sofa bed for the kids. It was all convenient but there are quite a few cons that need to be highlighted : There is only one guy at the reception for the whole hotel and nothing else. They have always been helpful but I can imagine that in high season this could be an issue. There is no free parking and we had to park it further down in the street at our cost. Finally our bed was a bit small / short (just as tall as I am : 1.9m). Cost was a bit expensive in my view but I dont know how this compare with the other Jérusalem hôtels.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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177 reviews from our community

Traveler rating
    89
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    22
    3
    10
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 8, 2014

Compared to a big, impersonal hotel, Hillel 11 is a great choice. Comfortable rooms, clean, good beds and pillows. Hillel 11 is prime location and service is stellar. Staff went out of its way to help us organize our week-long stay. Very much appreciated it. Would go back anytime!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hillel11-Hadas, Public Relations Manager at Hillel 11, responded to this review, January 15, 2014
Hey,

Thank you for taking the time to review your stay with us, and in such nice words!
We are looking forward for your next visit to Jerusalem!

Hadas,
Hillel11, Jerusalem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brussels
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed January 6, 2014

We spent a week at the Hillel 11 in Jerusalem and were really satisfied . First of all we were upgraded from a regular room to an elegant suite. The hotel is at 15 minutes walk from the Jaffa gate and very close to the Ben Yehuda street and the tram. The people at the reception were very helpfull. The service is minimum but satisfying and the room was clean and comfortable. The price we paid was really interesting

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hillel11-Hadas, Public Relations Manager at Hillel 11, responded to this review, January 15, 2014
Thank you very much.
You are right, our service is minimum. But this way you can enjoy our good prices, and moreover- our guests can have the perfect Jerusalem experience within its wonderful restaurants (That are very very close to us as you probably saw..).

Thanks again!
Hope to see you again at Hillel11.

Hadas
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Barcelona, Spain
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed January 5, 2014 via mobile

We paid 350€ for a 2 bedrooms suite. None of the rooms have windows, and there is only one tiny little bathroom, with a unlockable glass door. One of the bedroom has a wall that does not even arrive to the ceiling. Everything is slightly filthy. The walls, the sofa, the bathroom, the bed sheets. None of the closets have hangers. Service is non-existence. Price quality sucks. The only great thing is the location.

  • Stayed January 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2014

This hotel (small apartments) is located 15 min of walking from the Old Town and the Kotel. The staff is very friendly and knowledgeable about all things Jerusalem. It is a hotel suited to everyone; families, couples and single travellers. They have a great variety of rooms/ suites. No breakfast in-house, but several great places across the street.
For the Jewish traveller; they will help you with hot water and a "plata" for keeping your Shabbos food hot during Shabbat.

Room Tip: Call and ask them; they will help you find one which suits your money and your needs.
See more room tips
  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hillel11-Hadas, Public Relations Manager at Hillel 11, responded to this review, January 15, 2014
WoW, Thank you Mattityahu! I couldn't write it better... (-:
Please come back again!

Happy Tu Bishvat to you and your family!

Hadas,
Hillel11, Jerusalem
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 1, 2014

Great little hotel in the center if Jerusalem. Rooms were great for our family. The staff were very friendly and helpful. We would definitely go back! Hopefully soon.............................................................!

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hillel11-Hadas, Public Relations Manager at Hillel 11, responded to this review, January 15, 2014
Thank you Lauren,

Very nice to read your beautiful, heart warming words!
I'll pass on your compliments to our staff.

Cant wait to have you back!

Hadas,
Hillel11, Jerusalem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 1, 2014

Hillel 11 is in the perfect location, just 10 minutes from old Jerusalem. The hotel does not have a restaurant on site, but there are plenty of restaurants/cafes nearby. The rooms were on the small side, but very clean and comfortable with a retro appeal. It's a very new and modern hotel.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hillel11-Hadas, Public Relations Manager at Hillel 11, responded to this review, January 5, 2014
Hey Jen,
Thank you for your lovely, accurate review. It is Through guest correspondence that we can truly understand how valued guests view their stay.
It was a pleasure to host you, and we will be expecting your return.

Thanks again,
Hadas Weiss
PR manager, Hillel11
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hillel 11

Address: Hillel 11 st., Jerusalem 9458111, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Restaurant Suites Airport Transportation
Hotel Style:
Ranked #25 of 92 Hotels in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hillel 11 3.5*
Number of rooms: 43
Official Description (provided by the hotel):
Hillel 11 is located on top of the newly refurbished Hillel street, In the city center of beautiful Jerusalem. Overlooking the Old city, Hillel is just a 10 minute walk from the Mamilla mall and the Old city's walls. Hillel11 combines a contemporary elegant hospitality with a warm, welcoming family atmosphere. The hotel offers a range of different suites, to match every type of visit simply the best! Our friendly staff makes sure to provide our guests a highly personalized service. Conveniently located in the heart of Jerusalem, Guests are welcome to experience Jerusalem through its famous Israeli restaurants, surrounding the hotel. We offer our guests to enjoy cozy beds, large rooms and free WiFi, but more than that- We offer them a full, special, complex experience of the magic Jerusalem ... more   less 
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